Question 1

Which of the following topics should be avoided during an interview with a prospective employee?

Accepted Answer

A)  Availability to work overtime 
B)  Career objectives 
C)  Age of the applicant 
D)  Interest in working at a satellite office site 
A)  Availability to work overtime 
B)  Career objectives 
C)  Age of the applicant 
D)  Interest in working at a satellite office site C

Question 2

___ skills involve the ability to understand individuals and communicate effectively.

Accepted Answer

A)  Conceptual 
B)  Human relations 
C)  Administrative 
D)  Employability 
A)  Conceptual 
B)  Human relations 
C)  Administrative 
D)  Employability B

Question 3

The dentist must give the authority to the administrative assistant so that individual can manage the dental office effectively.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following would be a solution to eliminating wasted time?

Accepted Answer

A)  Prepare a "to-do" list, and use it. 
B)  Agree to do as much as humanly possible. 
C)  Leave some work incomplete so you will always be busy. 
D)  Schedule meetings with staff more often. 
A)  Prepare a "to-do" list, and use it. 
B)  Agree to do as much as humanly possible. 
C)  Leave some work incomplete so you will always be busy. 
D)  Schedule meetings with staff more often.

Question 5

Which of the following questions may be asked during an interview with a prospective employee?

Accepted Answer

A)  "Where were you born?" 
B)  "Do you have any handicaps?" 
C)  "Do you own a home?" 
D)  "What was your absentee record at your previous place of employment?" 
A)  "Where were you born?" 
B)  "Do you have any handicaps?" 
C)  "Do you own a home?" 
D)  "What was your absentee record at your previous place of employment?"

Question 6

Which of the following topics can be discussed during an interview with a prospective employee?

Accepted Answer

A)  Spouse's income 
B)  Marital status 
C)  Child care arrangements 
D)  Interest in continuing education in the office 
A)  Spouse's income 
B)  Marital status 
C)  Child care arrangements 
D)  Interest in continuing education in the office

Question 7

Team productivity requires each person to have the ability to be friendly, courteous, and flexible.

Accepted Answer

A) True 
 B)False

Question 8

Conflict rarely exists in the dental office environment.

Accepted Answer

A) True 
 B)False

Question 9

An experienced administrative assistant should not need additional training.

Accepted Answer

A) True 
 B)False

Question 10

The five R's of management are:

Accepted Answer

A)  reading, responsibility, recognition, respect, and rapport. 
B)  rally, recognition, rapport, responsibility, refuse. 
C)  responsibility, respect, rapport, recognition, and remuneration. 
A)  reading, responsibility, recognition, respect, and rapport. 
B)  rally, recognition, rapport, responsibility, refuse. 
C)  responsibility, respect, rapport, recognition, and remuneration.

Question 11

Which of the following is not a rule to be considered for interviewing a prospective employee?

Accepted Answer

A)  Ask only for information that you intend to use in the hiring decision. 
B)  Know how you will use the information to make a decision. 
C)  Obtain every piece of information about the person that is possible. 
D)  Recognize that it is difficult to defend the practice of seeking information that you will not use. 
A)  Ask only for information that you intend to use in the hiring decision. 
B)  Know how you will use the information to make a decision. 
C)  Obtain every piece of information about the person that is possible. 
D)  Recognize that it is difficult to defend the practice of seeking information that you will not use.

Question 12

Time management involves:

Accepted Answer

A)  planning ahead. 
B)  following through. 
C)  delegating work to others. 
D)  all of the above. 
A)  planning ahead. 
B)  following through. 
C)  delegating work to others. 
D)  all of the above.

Question 13

When resolving a staff conflict, a manager should:

Accepted Answer

A)  make time available as soon as possible to discuss the problem. 
B)  listen patiently to all the issues while keeping an open mind. 
C)  exercise self-control. 
D)  maintain a record. 
E)  do all of the above. 
A)  make time available as soon as possible to discuss the problem. 
B)  listen patiently to all the issues while keeping an open mind. 
C)  exercise self-control. 
D)  maintain a record. 
E)  do all of the above.

Which of the following topics should be avoided during an interview with a prospective employee?

___ skills involve the ability to understand individuals and communicate effectively.

The dentist must give the authority to the administrative assistant so that individual can manage the dental office effectively.

Which of the following would be a solution to eliminating wasted time?

Which of the following questions may be asked during an interview with a prospective employee?

Which of the following topics can be discussed during an interview with a prospective employee?

Team productivity requires each person to have the ability to be friendly, courteous, and flexible.

Conflict rarely exists in the dental office environment.

An experienced administrative assistant should not need additional training.

The five R's of management are:

Which of the following is not a rule to be considered for interviewing a prospective employee?

Time management involves:

When resolving a staff conflict, a manager should:

The Business of Dentistry

Patient Management

Legal and Ethical Issues in the Dental Business Office

Technology in the Business Office

Office Design and Equipment Placement

Working With Dental Office Documents

Storage of Business Records

Written Communications

Telecommunications

Appointment Management Systems

Recall Systems

Inventory Systems and Supply Ordering

Dental Insurance

Financial Systems: Accounts Receivable

Other Financial Systems

Infection Control Systems

Planning and Managing Your Career Path

Filters

Exam 2: Dental Team Management

Which of the following topics should be avoided during an interview with a prospective employee?

___ skills involve the ability to understand individuals and communicate effectively.

The dentist must give the authority to the administrative assistant so that individual can manage the dental office effectively.

Which of the following would be a solution to eliminating wasted time?

Which of the following questions may be asked during an interview with a prospective employee?

Which of the following topics can be discussed during an interview with a prospective employee?

Team productivity requires each person to have the ability to be friendly, courteous, and flexible.

Conflict rarely exists in the dental office environment.

An experienced administrative assistant should not need additional training.

The five R's of management are:

Which of the following is not a rule to be considered for interviewing a prospective employee?

Time management involves:

When resolving a staff conflict, a manager should:

The Business of Dentistry

Patient Management

Legal and Ethical Issues in the Dental Business Office

Technology in the Business Office

Office Design and Equipment Placement

Working With Dental Office Documents

Storage of Business Records

Written Communications

Telecommunications

Appointment Management Systems

Recall Systems

Inventory Systems and Supply Ordering

Dental Insurance

Financial Systems: Accounts Receivable

Other Financial Systems

Infection Control Systems

Planning and Managing Your Career Path

Filters