Question 1

Correctly using a patient's name during conversation is important.Which of the following is the correct way to address a new patient?

Accepted Answer

A) Patients who are older than the staff should not be addressed by their first names. 
B) One should use the patient's title (Mr. ,Mrs. ,Ms. ,or Dr. )and last name,unless requested by the patient to do otherwise. 
C) Use the patient's first name to convey a friendly atmosphere in the office. 
D) Call the patient Madam or Sir while in the waiting room to maintain his/her privacy. 
A) Patients who are older than the staff should not be addressed by their first names. 
B) One should use the patient's title (Mr. ,Mrs. ,Ms. ,or Dr. )and last name,unless requested by the patient to do otherwise. 
C) Use the patient's first name to convey a friendly atmosphere in the office. 
D) Call the patient Madam or Sir while in the waiting room to maintain his/her privacy.

Question 2

A new patient enters the office for her first visit.Which of the following actions on the part of the administrative assistant will ensure that the patient feels she has made the right decision by selecting this office?

Accepted Answer

A) The reception window is closed;above the sign-in sheet is a sign that says,"Please sign in and take a seat.We will be with you shortly." 
B) The reception window is open;the assistant is on the phone and motions to the patient to have a seat. 
C) The reception window is open;the assistant asks the patient's name,hands her a clipboard with forms to fill out,and asks if she brought her insurance card. 
D) The assistant gives the patient her undivided attention,reconfirms the reason for the visit,and explains what the patient can expect. 
A) The reception window is closed;above the sign-in sheet is a sign that says,"Please sign in and take a seat.We will be with you shortly." 
B) The reception window is open;the assistant is on the phone and motions to the patient to have a seat. 
C) The reception window is open;the assistant asks the patient's name,hands her a clipboard with forms to fill out,and asks if she brought her insurance card. 
D) The assistant gives the patient her undivided attention,reconfirms the reason for the visit,and explains what the patient can expect.

Question 3

Infection control is an expectation of all patients.How can the dental staff ensure that controls are in place and that they are being protected?

Accepted Answer

A) Post a sign in the restroom stating that all employees are to wash hands before returning to work. 
B) After opening sterilized instruments,leave the wrapper on the tray so the patient will know that sterile instruments are being used. 
C) Inform the patient of the process and steps you take in the office to comply with standard precautions. 
D) Provide red sharps containers in each treatment room. 
A) Post a sign in the restroom stating that all employees are to wash hands before returning to work. 
B) After opening sterilized instruments,leave the wrapper on the tray so the patient will know that sterile instruments are being used. 
C) Inform the patient of the process and steps you take in the office to comply with standard precautions. 
D) Provide red sharps containers in each treatment room.

Question 4

A prospective patient's impression elements are classified into several stages.Which of the following is covered in the final decision stage?

Accepted Answer

A) How does the reception area appear? 
B) How is the telephone answered? 
C) What are the communication skills of the staff and dentist like? 
D) What insurance plan is accepted? 
A) How does the reception area appear? 
B) How is the telephone answered? 
C) What are the communication skills of the staff and dentist like? 
D) What insurance plan is accepted?

Question 5

Individuals who help others to become fully functioning human beings are known as:

Accepted Answer

A) nuclear family members. 
B) marital partners. 
C) significant others. 
D) professional counselors. 
A) nuclear family members. 
B) marital partners. 
C) significant others. 
D) professional counselors.

Correctly using a patient's name during conversation is important.Which of the following is the correct way to address a new patient?

A new patient enters the office for her first visit.Which of the following actions on the part of the administrative assistant will ensure that the patient feels she has made the right decision by selecting this office?

Infection control is an expectation of all patients.How can the dental staff ensure that controls are in place and that they are being protected?

A prospective patient's impression elements are classified into several stages.Which of the following is covered in the final decision stage?

Individuals who help others to become fully functioning human beings are known as:

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

Exam 5: Patient Relations

Correctly using a patient's name during conversation is important.Which of the following is the correct way to address a new patient?

A new patient enters the office for her first visit.Which of the following actions on the part of the administrative assistant will ensure that the patient feels she has made the right decision by selecting this office?

Infection control is an expectation of all patients.How can the dental staff ensure that controls are in place and that they are being protected?

A prospective patient's impression elements are classified into several stages.Which of the following is covered in the final decision stage?

Individuals who help others to become fully functioning human beings are known as:

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters