A New Patient Enters the Office for Her First Visit

A new patient enters the office for her first visit.Which of the following actions on the part of the administrative assistant will ensure that the patient feels she has made the right decision by selecting this office?

A) The reception window is closed;above the sign-in sheet is a sign that says,"Please sign in and take a seat.We will be with you shortly."
B) The reception window is open;the assistant is on the phone and motions to the patient to have a seat.
C) The reception window is open;the assistant asks the patient's name,hands her a clipboard with forms to fill out,and asks if she brought her insurance card.
D) The assistant gives the patient her undivided attention,reconfirms the reason for the visit,and explains what the patient can expect.

Correct Answer:

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