Dealing with an Angry Patient Requires Special Talents

Dealing with an angry patient requires special talents.Which of the following actions can the assistant use to deal with the patient who is angry?

A) Try to change the subject to avoid a scene.
B) Refer the patient to another member of the team.
C) Ask the patient,"How would you handle this situation?"
D) Involve other members of the team to get a different perspective on the problem.

Correct Answer:

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