When the Assistant Is on the Phone and a Call

When the assistant is on the phone and a call comes in,what is the proper way to answer the second call?

A) "Dental Office,please hold."
B) "Dr.Smith's office.I am on the other line.Will you please call back in a few minutes?"
C) "Dr.Smith's office,this is Maryanne.May I ask who is calling and the reason for your call?" Answer the question or explain that you are on the other line and will call her back in 10 minutes.
D) Allow the voice mail to pick up the call.

Correct Answer:

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