Correctly Using a Patient's Name During Conversation Is Important

Correctly using a patient's name during conversation is important.Which of the following is the correct way to address a new patient?

A) Patients who are older than the staff should not be addressed by their first names.
B) One should use the patient's title (Mr. ,Mrs. ,Ms. ,or Dr. ) and last name,unless requested by the patient to do otherwise.
C) Use the patient's first name to convey a friendly atmosphere in the office.
D) Call the patient Madam or Sir while in the waiting room to maintain his/her privacy.

Correct Answer:

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