Question 1

A patient calls at 10 AM to cancel his appointment at 2 this afternoon because of a work emergency.What would be the best technique for filling that time period?

Accepted Answer

A) Follow the established daily schedule. 
B) Use an established call list to fill the opening. 
C) Call patients with later appointments to move them up. 
D) Ask the dentist how he would like you to handle the issue. 
A) Follow the established daily schedule. 
B) Use an established call list to fill the opening. 
C) Call patients with later appointments to move them up. 
D) Ask the dentist how he would like you to handle the issue. B

Question 2

What is the major advantage of a loose leaf appointment book?

Accepted Answer

A) It can be folded back on itself to preserve space on the desk. 
B) It can be stored easily. 
C) New pages can be inserted for a smooth transition from year to year. 
D) It is less costly than a hardbound book. 
A) It can be folded back on itself to preserve space on the desk. 
B) It can be stored easily. 
C) New pages can be inserted for a smooth transition from year to year. 
D) It is less costly than a hardbound book. C

Question 3

In which of the following scenarios is appointment confirmation essential?

Accepted Answer

A) The patient calls for an appointment. 
B) The patient is present in the dental office and needs a follow-up appointment. 
C) The patient schedules an appointment through a Web-based program. 
D) The patient preschedules an appointment at the conclusion of a recall appointment. 
A) The patient calls for an appointment. 
B) The patient is present in the dental office and needs a follow-up appointment. 
C) The patient schedules an appointment through a Web-based program. 
D) The patient preschedules an appointment at the conclusion of a recall appointment. D

Question 4

The amount of treatment that is provided can be increased by _______ techniques,and the amount of money collected can be increased by _______ methods.

Accepted Answer

A) efficient scheduling,effective collection 
B) effective patient education,efficient bookkeeping 
C) effective collection,efficient scheduling 
D) efficient bookkeeping,effective patient education 
A) efficient scheduling,effective collection 
B) effective patient education,efficient bookkeeping 
C) effective collection,efficient scheduling 
D) efficient bookkeeping,effective patient education

Question 5

Pages of the appointment book are divided into _______.

Accepted Answer

A) rows 
B) columns 
C) bullets 
D) paragraphs 
A) rows 
B) columns 
C) bullets 
D) paragraphs

Question 6

The obligation of the dentist to make reasonable arrangements for emergency care is outlined in which of the following documents?

Accepted Answer

A) State Administrative Codes 
B) ADA Principles of Ethics and Code of Professional Conduct 
C) Dental Providers' Insurance Handbook 
D) Guide to HIPAA Regulations 
A) State Administrative Codes 
B) ADA Principles of Ethics and Code of Professional Conduct 
C) Dental Providers' Insurance Handbook 
D) Guide to HIPAA Regulations

Question 7

The daily schedule sheet can be found in all of the following areas except:

Accepted Answer

A) treatment areas. 
B) the doctor's private office. 
C) the reception area. 
D) laboratories. 
A) treatment areas. 
B) the doctor's private office. 
C) the reception area. 
D) laboratories.

Question 8

Children should be scheduled _______ appointments.

Accepted Answer

A) long,morning 
B) short,afternoon 
C) long,afternoon 
D) short,morning 
A) long,morning 
B) short,afternoon 
C) long,afternoon 
D) short,morning

Question 9

The second step in the "art" of scheduling is:

Accepted Answer

A) working with the dental team to determine the amount of time needed for each patient and the time that should be allotted between patients. 
B) deciding who will be doing the scheduling. 
C) considering the needs of patients and the dental healthcare team. 
D) developing a process for monitoring and adjusting the schedule to meet the goals set by the team. 
A) working with the dental team to determine the amount of time needed for each patient and the time that should be allotted between patients. 
B) deciding who will be doing the scheduling. 
C) considering the needs of patients and the dental healthcare team. 
D) developing a process for monitoring and adjusting the schedule to meet the goals set by the team.

Question 10

The notation "tp 2:15" in the appointment book identifies:

Accepted Answer

A) a procedural code-"tooth pulled 2 hr 15 min" 
B) a chronically late patient-"told patient 2:15 PM" 
C) an unavailable appointment slot-"time protect 2:15 PM" 
D) a partial insurance payment-"total payment 2:15 ratio" 
A) a procedural code-"tooth pulled 2 hr 15 min" 
B) a chronically late patient-"told patient 2:15 PM" 
C) an unavailable appointment slot-"time protect 2:15 PM" 
D) a partial insurance payment-"total payment 2:15 ratio"

Question 11

Which of the following is not key to maximizing scheduling efficiency?

Accepted Answer

A) The amount of money collected and the extent of treatment provided on a daily basis 
B) The time of day that the dental healthcare team works smarter and faster 
C) A procedure that may require utilization of an extended function dental assistant 
D) The person who handles the scheduling 
A) The amount of money collected and the extent of treatment provided on a daily basis 
B) The time of day that the dental healthcare team works smarter and faster 
C) A procedure that may require utilization of an extended function dental assistant 
D) The person who handles the scheduling

Question 12

The dentist has told you that 5 units are needed to complete a procedure.What information do you need to schedule the appointment?

Accepted Answer

A) Customized code for the procedure 
B) Other staff who will be required to complete the procedure 
C) Instruments needed for the procedure 
D) Number of minutes in the unit (e.g. ,10,15) 
A) Customized code for the procedure 
B) Other staff who will be required to complete the procedure 
C) Instruments needed for the procedure 
D) Number of minutes in the unit (e.g. ,10,15)

Question 13

Which of the following is not true?

Accepted Answer

A) The electronic scheduler ranges in size from 9 ´ 22 inches to 11 ´ 35 inches. 
B) The electronic scheduler can be customized to each individual practice. 
C) The electronic scheduler will track missed appointments. 
D) The pages of the electronic scheduler and the manual appointment book are very similar,visually. 
A) The electronic scheduler ranges in size from 9 ´ 22 inches to 11 ´ 35 inches. 
B) The electronic scheduler can be customized to each individual practice. 
C) The electronic scheduler will track missed appointments. 
D) The pages of the electronic scheduler and the manual appointment book are very similar,visually.

Question 14

Appointment books contain protected health information (PHI)and must be kept out of sight.

Accepted Answer

A) True 
 B)False

Question 15

If the appointment book is divided into six time units per hour,how many minutes is a 7 unit appointment?

Accepted Answer

The answer of If the appointment book is divided into...

Question 16

Patients who hurry to make a late appointment may experience an increase in blood pressure.Complications to treatment can result when these patients receive local anesthetic before their vital signs return to normal.

Accepted Answer

A) The first statement is true;the second statement is false. 
B) The first statement is false;the second statement is true. 
C) Both statements are true. 
D) Both statements are false. 
A) The first statement is true;the second statement is false. 
B) The first statement is false;the second statement is true. 
C) Both statements are true. 
D) Both statements are false.

Question 17

Which appointment book feature is especially handy when scheduling recall appointments a few months in advance?

Accepted Answer

A) Predated appointment book pages 
B) Codes 
C) Bookmarks 
D) Month tabs 
A) Predated appointment book pages 
B) Codes 
C) Bookmarks 
D) Month tabs

Question 18

Match between columns
                        Premises: Reserve peak time slots for patients who cannot possibly come at any other time.
Schedule the patient 15 minutes early for his/her appointment.
Take steps to relieve patient anxiety.
Matrix the appointment book with morning and afternoon cushion times.
Always give patients an appointment card specifying time and date of appointment.

Accepted Answer

The Answer of The Student Who Cannot Miss School and is...

Question 19

Outlining or configuring the pages of an appointment book is known as:

Accepted Answer

A) scheduling. 
B) bridging. 
C) matrixing. 
D) dovetailing. 
A) scheduling. 
B) bridging. 
C) matrixing. 
D) dovetailing.

Question 20

The _______helps the administrative assistant determine whether or not a patient can be seen as an emergency patient.

Accepted Answer

A) electronic scheduler 
B) appointment card 
C) telephone information form 
D) call list 
A) electronic scheduler 
B) appointment card 
C) telephone information form 
D) call list

A patient calls at 10 AM to cancel his appointment at 2 this afternoon because of a work emergency.What would be the best technique for filling that time period?

What is the major advantage of a loose leaf appointment book?

In which of the following scenarios is appointment confirmation essential?

The amount of treatment that is provided can be increased by _ techniques,and the amount of money collected can be increased by _ methods.

Pages of the appointment book are divided into _______.

The obligation of the dentist to make reasonable arrangements for emergency care is outlined in which of the following documents?

The daily schedule sheet can be found in all of the following areas except:

Children should be scheduled _______ appointments.

The second step in the "art" of scheduling is:

The notation "tp 2:15" in the appointment book identifies:

Which of the following is not key to maximizing scheduling efficiency?

The dentist has told you that 5 units are needed to complete a procedure.What information do you need to schedule the appointment?

Which of the following is not true?

Appointment books contain protected health information (PHI)and must be kept out of sight.

If the appointment book is divided into six time units per hour,how many minutes is a 7 unit appointment?

Patients who hurry to make a late appointment may experience an increase in blood pressure.Complications to treatment can result when these patients receive local anesthetic before their vital signs return to normal.

Which appointment book feature is especially handy when scheduling recall appointments a few months in advance?

Outlining or configuring the pages of an appointment book is known as:

The _______helps the administrative assistant determine whether or not a patient can be seen as an emergency patient.

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

Exam 10: Dental Patient Scheduling

A patient calls at 10 AM to cancel his appointment at 2 this afternoon because of a work emergency.What would be the best technique for filling that time period?

What is the major advantage of a loose leaf appointment book?

In which of the following scenarios is appointment confirmation essential?

The amount of treatment that is provided can be increased by _______ techniques,and the amount of money collected can be increased by _______ methods.

Pages of the appointment book are divided into _______.

The obligation of the dentist to make reasonable arrangements for emergency care is outlined in which of the following documents?

The daily schedule sheet can be found in all of the following areas except:

Children should be scheduled _______ appointments.

The second step in the "art" of scheduling is:

The notation "tp 2:15" in the appointment book identifies:

Which of the following is not key to maximizing scheduling efficiency?

The dentist has told you that 5 units are needed to complete a procedure.What information do you need to schedule the appointment?

Which of the following is not true?

Appointment books contain protected health information (PHI)and must be kept out of sight.

If the appointment book is divided into six time units per hour,how many minutes is a 7 unit appointment?

Patients who hurry to make a late appointment may experience an increase in blood pressure.Complications to treatment can result when these patients receive local anesthetic before their vital signs return to normal.

Which appointment book feature is especially handy when scheduling recall appointments a few months in advance?

Outlining or configuring the pages of an appointment book is known as:

The _______helps the administrative assistant determine whether or not a patient can be seen as an emergency patient.

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

The amount of treatment that is provided can be increased by _ techniques,and the amount of money collected can be increased by _ methods.