Question 1

What piece of computer equipment is needed to electronically transfer information through a transmission line to another location?

Accepted Answer

A) Central processing unit 
B) Scanner 
C) Modem 
D) Keyboard 
A) Central processing unit 
B) Scanner 
C) Modem 
D) Keyboard C

Question 2

Environmental temperature and humidity must be maintained at a comfortable level for personnel and patients,as well as for proper function of the computer equipment.The recommended humidity level is:

Accepted Answer

A) 20%-30%. 
B) 30%-40%. 
C) 40%-60%. 
D) 70%-80%. 
A) 20%-30%. 
B) 30%-40%. 
C) 40%-60%. 
D) 70%-80%. C

Question 3

Under what situations should information not be sent via facsimile (fax)machine?

Accepted Answer

A) When information includes patient information 
B) After normal office hours 
C) When security cannot be confirmed 
D) When notification of receipt is necessary 
A) When information includes patient information 
B) After normal office hours 
C) When security cannot be confirmed 
D) When notification of receipt is necessary C

Question 4

Which of the following statements is false?

Accepted Answer

A) VoIP uses the Internet to send and receive calls. 
B) A typical dental office will have a multiline telephone service. 
C) Analog technology is most commonly used for telephone systems in dental offices. 
D) Telecommunication methods include intraoffice communications. 
A) VoIP uses the Internet to send and receive calls. 
B) A typical dental office will have a multiline telephone service. 
C) Analog technology is most commonly used for telephone systems in dental offices. 
D) Telecommunication methods include intraoffice communications.

Question 5

Which of the following is not an example of operating system software?

Accepted Answer

A) MS Windows 
B) Mac OS X 
C) Eaglesoft 
D) Unix 
A) MS Windows 
B) Mac OS X 
C) Eaglesoft 
D) Unix

Question 6

You are interviewing for a position of an administrative dental assistant.The office manager asks if you have used spreadsheets.You know that she is asking about:

Accepted Answer

A) cross-references that permit easy movement from one document to another. 
B) an element of data storage. 
C) a program of rows and columns in which data can be manipulated. 
D) a program used to view hypertext pages. 
A) cross-references that permit easy movement from one document to another. 
B) an element of data storage. 
C) a program of rows and columns in which data can be manipulated. 
D) a program used to view hypertext pages.

Question 7

Small,solar-powered (non-printing)desktop calculators are highly recommended for use in the dental office.

Accepted Answer

A) True 
 B)False

Question 8

The dental office is considering purchase of a new phone system.During the demonstration,the vendor explains that a call management feature is available.This feature can be described in which of the following ways?

Accepted Answer

A) Allows communication between different stations within the telephone system 
B) A method used to direct calls to individuals or departments 
C) Allows user to forward calls to another number or station 
D) Telephone system that monitors and routes telephone calls 
A) Allows communication between different stations within the telephone system 
B) A method used to direct calls to individuals or departments 
C) Allows user to forward calls to another number or station 
D) Telephone system that monitors and routes telephone calls

Question 9

Match between columns
                        Premises: The brain of the computer;controls the other elements of the computer
A device (usually within the computer)that reads and writes information
A network used within an organization with links to company information
Instructions executed by a computer
A program used to view hypertext pages,such as Internet Explorer
The type of storage that cannot be changed,even when the computer is off
An automatic mailing list;e-mail messages are automatically mailed to every subscriber
Small unit of storage;8 bits;usually holds one character
Any number of hardware devices connected to the CPU
Protects network servers from damage by unauthorized users

Accepted Answer

The Answer of ROM and Central Processing Unit (CPU) and is...

Question 10

Fill in the blank: 
________ is an electronic message center used to direct calls (and messages)to individuals or departments.

Accepted Answer

A) Computer integration 
B) Intercom paging 
C) Call forwarding 
D) Voice mail 
A) Computer integration 
B) Intercom paging 
C) Call forwarding 
D) Voice mail

Question 11

In planning the office area of the dental practice,you must consider ergonomics.What potential work-related problems can occur if ergonomics is not addressed?

Accepted Answer

A) Work-related stress claims 
B) Violation of the Americans With Disabilities Act 
C) Violation of Occupational Safety and Health Administration regulations 
D) Work-related musculoskeletal disorders 
A) Work-related stress claims 
B) Violation of the Americans With Disabilities Act 
C) Violation of Occupational Safety and Health Administration regulations 
D) Work-related musculoskeletal disorders

Question 12

What is the primary benefit of an electronic memo over a manual or paper memo?

Accepted Answer

A) Electronic memos are more secure because most computer systems are password protected. 
B) Electronic memos save on the use of paper. 
C) It enables team members to communicate even if they are not in the same place. 
D) Electronic memos save time in a busy dental office. 
A) Electronic memos are more secure because most computer systems are password protected. 
B) Electronic memos save on the use of paper. 
C) It enables team members to communicate even if they are not in the same place. 
D) Electronic memos save time in a busy dental office.

Question 13

Which of the following statements is true?

Accepted Answer

A) A headset allows communication between a computer and a telephone. 
B) Use of a headset reduces neck muscle strain. 
C) Headsets are not practical in the dental office setting. 
D) All headsets are attached to the base of a telephone with a long cord. 
A) A headset allows communication between a computer and a telephone. 
B) Use of a headset reduces neck muscle strain. 
C) Headsets are not practical in the dental office setting. 
D) All headsets are attached to the base of a telephone with a long cord.

Question 14

A ______ weighs and calculates the correct postage for outgoing mail.

Accepted Answer

The answer of A ______ weighs and calculates the correct...

Question 15

Of the following devices,which is most helpful in the clinical area for management of infection control?

Accepted Answer

A) Joysticks 
B) Touch screens (monitors) 
C) Voice command data entry 
D) Digitizing tablets 
A) Joysticks 
B) Touch screens (monitors) 
C) Voice command data entry 
D) Digitizing tablets

Question 16

Which of the following is used to minimize the screen glare produced by intense overhead lighting?

Accepted Answer

A) Louvers 
B) Drapes 
C) Blinds 
D) Screen filters 
A) Louvers 
B) Drapes 
C) Blinds 
D) Screen filters

Question 17

All-in-one printers serve as an input and output device.Floppy disks and other portable data storage mediums have been replaced by this type of printer.

Accepted Answer

A) The first statement is true;the second statement is false. 
B) The first statement is false;the second statement is true. 
C) Both statements are true. 
D) Both statements are false. 
A) The first statement is true;the second statement is false. 
B) The first statement is false;the second statement is true. 
C) Both statements are true. 
D) Both statements are false.

Question 18

Which of the following is the most common input device?

Accepted Answer

A) Keyboard 
B) Scanner 
C) Modem 
D) External drive 
A) Keyboard 
B) Scanner 
C) Modem 
D) External drive

Question 19

Which of the following is the best way to relay confidential information?

Accepted Answer

A) Speaker phone 
B) Manual (paper)memo 
C) Intercom 
D) Voice mail 
A) Speaker phone 
B) Manual (paper)memo 
C) Intercom 
D) Voice mail

Question 20

The Americans With Disabilities Act regulations must be followed by all employers.Which of the following statements defines the responsibilities of the employer?

Accepted Answer

A) Reduced hours must be arranged for disabled employees if requested. 
B) Employers cannot discriminate on the basis of disability in employment. 
C) All employees must be treated the same way,whether or not they are disabled. 
D) When two applicants for a position have equal qualifications,preference is to be given to the one with an identified disability. 
A) Reduced hours must be arranged for disabled employees if requested. 
B) Employers cannot discriminate on the basis of disability in employment. 
C) All employees must be treated the same way,whether or not they are disabled. 
D) When two applicants for a position have equal qualifications,preference is to be given to the one with an identified disability.

What piece of computer equipment is needed to electronically transfer information through a transmission line to another location?

Environmental temperature and humidity must be maintained at a comfortable level for personnel and patients,as well as for proper function of the computer equipment.The recommended humidity level is:

Under what situations should information not be sent via facsimile (fax)machine?

Which of the following statements is false?

Which of the following is not an example of operating system software?

You are interviewing for a position of an administrative dental assistant.The office manager asks if you have used spreadsheets.You know that she is asking about:

Small,solar-powered (non-printing)desktop calculators are highly recommended for use in the dental office.

The dental office is considering purchase of a new phone system.During the demonstration,the vendor explains that a call management feature is available.This feature can be described in which of the following ways?

Fill in the blank: ________ is an electronic message center used to direct calls (and messages)to individuals or departments.

In planning the office area of the dental practice,you must consider ergonomics.What potential work-related problems can occur if ergonomics is not addressed?

What is the primary benefit of an electronic memo over a manual or paper memo?

Which of the following statements is true?

A ______ weighs and calculates the correct postage for outgoing mail.

Of the following devices,which is most helpful in the clinical area for management of infection control?

Which of the following is used to minimize the screen glare produced by intense overhead lighting?

All-in-one printers serve as an input and output device.Floppy disks and other portable data storage mediums have been replaced by this type of printer.

Which of the following is the most common input device?

Which of the following is the best way to relay confidential information?

The Americans With Disabilities Act regulations must be followed by all employers.Which of the following statements defines the responsibilities of the employer?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

Exam 13: Dental Office Equipment

What piece of computer equipment is needed to electronically transfer information through a transmission line to another location?

Environmental temperature and humidity must be maintained at a comfortable level for personnel and patients,as well as for proper function of the computer equipment.The recommended humidity level is:

Under what situations should information not be sent via facsimile (fax)machine?

Which of the following statements is false?

Which of the following is not an example of operating system software?

You are interviewing for a position of an administrative dental assistant.The office manager asks if you have used spreadsheets.You know that she is asking about:

Small,solar-powered (non-printing)desktop calculators are highly recommended for use in the dental office.

The dental office is considering purchase of a new phone system.During the demonstration,the vendor explains that a call management feature is available.This feature can be described in which of the following ways?

Fill in the blank: ________ is an electronic message center used to direct calls (and messages)to individuals or departments.

In planning the office area of the dental practice,you must consider ergonomics.What potential work-related problems can occur if ergonomics is not addressed?

What is the primary benefit of an electronic memo over a manual or paper memo?

Which of the following statements is true?

A ______ weighs and calculates the correct postage for outgoing mail.

Of the following devices,which is most helpful in the clinical area for management of infection control?

Which of the following is used to minimize the screen glare produced by intense overhead lighting?

All-in-one printers serve as an input and output device.Floppy disks and other portable data storage mediums have been replaced by this type of printer.

Which of the following is the most common input device?

Which of the following is the best way to relay confidential information?

The Americans With Disabilities Act regulations must be followed by all employers.Which of the following statements defines the responsibilities of the employer?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Dental Patient Scheduling

Recall Systems

Inventory Management

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters