Question 1

Which of the following is the appropriate action when it is impossible to see a patient within 10 minutes of his/her arrival?

Accepted Answer

A) Immediately reschedule the patient. 
B) Inform the patient of the delay and the approximate time the dentist will see him/her. 
C) Wait at least 20 minutes before informing the patient. 
D) No action is necessary unless the dentist must cancel the appointment. 
A) Immediately reschedule the patient. 
B) Inform the patient of the delay and the approximate time the dentist will see him/her. 
C) Wait at least 20 minutes before informing the patient. 
D) No action is necessary unless the dentist must cancel the appointment.

Question 2

What is the minimum amount of clean-up time required to properly clean and prepare the treatment room between procedures?

Accepted Answer

A) 3 minutes 
B) 5 minutes 
C) 10 minutes 
D) 15 minutes 
A) 3 minutes 
B) 5 minutes 
C) 10 minutes 
D) 15 minutes

Question 3

Which is the best description of a difficult patient?

Accepted Answer

A) One who requires flexibility in appointment scheduling 
B) A patient who calls continuously and wants to speak with the dentist 
C) Any patient who requires extra time and energy 
D) A patient who is slow in paying the bill 
A) One who requires flexibility in appointment scheduling 
B) A patient who calls continuously and wants to speak with the dentist 
C) Any patient who requires extra time and energy 
D) A patient who is slow in paying the bill

Which of the following is the appropriate action when it is impossible to see a patient within 10 minutes of his/her arrival?

What is the minimum amount of clean-up time required to properly clean and prepare the treatment room between procedures?

Which is the best description of a difficult patient?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters

Exam 10: Dental Patient Scheduling

Which of the following is the appropriate action when it is impossible to see a patient within 10 minutes of his/her arrival?

What is the minimum amount of clean-up time required to properly clean and prepare the treatment room between procedures?

Which is the best description of a difficult patient?

Orientation to the Dental Profession

Dental Basics

Communication Skills and Telephone Techniques

Written Correspondence

Patient Relations

Dental Healthcare Team Communications

Computerized Dental Practice

Patient Clinical Records

Information Management

Recall Systems

Inventory Management

Dental Office Equipment

Financial Arrangements and Collection Procedures

Dental Insurance Processing

Bookkeeping Procedures: Accounts Payable

Bookkeeping Procedures: Accounts Receivable

Employment Strategies

Filters