Question 1

In general, younger, less-educated males are more likely to engage in aggressive driving behavior.

Accepted Answer

A) True 
 B)False

Question 2

The focal motivation for consumer misbehavior is value.

Accepted Answer

A) True 
 B)False

Question 3

The marketing concept developed in the 1960s.

Accepted Answer

A) True 
 B)False

Question 4

The U.S. Computer Copyright Act deems the sharing of copyright music as illegal.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is a motivation for shoplifting?

Accepted Answer

A)  desire to gain acceptance into a group 
B)  perception of likelihood of getting caught is low 
C)  temptation is so strong 
D)  belief that retailers can absorb the loss 
E)  all of these choices 
A)  desire to gain acceptance into a group 
B)  perception of likelihood of getting caught is low 
C)  temptation is so strong 
D)  belief that retailers can absorb the loss 
E)  all of these choices

Question 6

Morals are laws that are used to guide individual action.

Accepted Answer

A) True 
 B)False

Question 7

Research suggests that illegitimate complaining behavior can be motivated by a desire _____.

Accepted Answer

A)  for monetary gain 
B)  to harm a service provider or company 
C)  to evade personal responsibility for product misuse 
D)  to enhance the consumer's ego 
E)  all of these choices 
A)  for monetary gain 
B)  to harm a service provider or company 
C)  to evade personal responsibility for product misuse 
D)  to enhance the consumer's ego 
E)  all of these choices

Question 8

Which of the following is the single biggest distraction for today's driver?

Accepted Answer

A)  road rage 
B)  drunk driving 
C)  aggressive driving 
D)  other passengers 
E)  cell phone usage 
A)  road rage 
B)  drunk driving 
C)  aggressive driving 
D)  other passengers 
E)  cell phone usage

Question 9

The primary legal doctrine governing products liability in the United States is _____.

Accepted Answer

A)  strict liability 
B)  negligence 
C)  compensatory liability 
D)  noncompensatory liability 
E)  absolute liability 
A)  strict liability 
B)  negligence 
C)  compensatory liability 
D)  noncompensatory liability 
E)  absolute liability

Question 10

Beliefs about the perceived ethicality or morality of behaviors are known as _____.

Accepted Answer

A)  equity beliefs 
B)  moral beliefs 
C)  relativism 
D)  contractualism 
E)  ethical beliefs 
A)  equity beliefs 
B)  moral beliefs 
C)  relativism 
D)  contractualism 
E)  ethical beliefs

Question 11

Which of the following are intended to cover costs incurred by a consumer due to an injury?

Accepted Answer

A)  strict damages 
B)  negligent damages 
C)  punitive damages 
D)  compensatory damages 
E)  reimbursement damages 
A)  strict damages 
B)  negligent damages 
C)  punitive damages 
D)  compensatory damages 
E)  reimbursement damages

Question 12

The Financial Lending Act requires lenders to disclose complete costs associated with loans.

Accepted Answer

A) True 
 B)False

Question 13

The "I'm working for you!" technique relies on equity theory.

Accepted Answer

A) True 
 B)False

Question 14

Consumer misbehavior may be viewed as a subset of a more general topic, human deviance.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following refers to beliefs about the violation of written (or unwritten) laws?

Accepted Answer

A)  relativism 
B)  moral beliefs 
C)  contractualism 
D)  collectivism 
E)  teleology 
A)  relativism 
B)  moral beliefs 
C)  contractualism 
D)  collectivism 
E)  teleology

Question 16

One motivation for consumer misbehavior is that consumers may simply believe that the rewards associated with the behavior outweigh the risks involved, which is referred to as opportunism.

Accepted Answer

A) True 
 B)False

Question 17

Which type of products are good for both consumers and society in the long run and offer high utilitarian value but not hedonic value?

Accepted Answer

A)  long-term products 
B)  pleasing products 
C)  desirable products 
D)  salutary products 
E)  rational products 
A)  long-term products 
B)  pleasing products 
C)  desirable products 
D)  salutary products 
E)  rational products

Question 18

Describe consumer misbehavior and discuss how it affects the exchange process.

Accepted Answer

Consumer misbehavior is behavior

Question 19

Compulsive consumption refers to a physiological dependency on the consumption of a product.

Accepted Answer

A) True 
 B)False

Question 20

Consumers who are aggressive or rude are usually not abusive.

Accepted Answer

A) True 
 B)False

In general, younger, less-educated males are more likely to engage in aggressive driving behavior.

The focal motivation for consumer misbehavior is value.

The marketing concept developed in the 1960s.

The U.S. Computer Copyright Act deems the sharing of copyright music as illegal.

Which of the following is a motivation for shoplifting?

Morals are laws that are used to guide individual action.

Research suggests that illegitimate complaining behavior can be motivated by a desire _____.

Which of the following is the single biggest distraction for today's driver?

The primary legal doctrine governing products liability in the United States is _____.

Beliefs about the perceived ethicality or morality of behaviors are known as _____.

Which of the following are intended to cover costs incurred by a consumer due to an injury?

The Financial Lending Act requires lenders to disclose complete costs associated with loans.

The "I'm working for you!" technique relies on equity theory.

Consumer misbehavior may be viewed as a subset of a more general topic, human deviance.

Which of the following refers to beliefs about the violation of written (or unwritten) laws?

One motivation for consumer misbehavior is that consumers may simply believe that the rewards associated with the behavior outweigh the risks involved, which is referred to as opportunism.

Which type of products are good for both consumers and society in the long run and offer high utilitarian value but not hedonic value?

Describe consumer misbehavior and discuss how it affects the exchange process.

Compulsive consumption refers to a physiological dependency on the consumption of a product.

Consumers who are aggressive or rude are usually not abusive.

What Is CB and Why Should I Care

Value and the Consumer Behavior Value Framework

Consumer Learning Starts Here: Perception

Comprehension, Memory, and Cognitive Learning

Motivation and Emotion: Driving Consumer Behavior

Personality, Lifestyles, and the Self-Concept

Attitudes and Attitude Change

Consumer Culture

Microcultures

Group and Interpersonal Influence

Consumers in Situations

Decision Making I: Need Recognition and Search

Decision Making Ii: Alternative Evaluation and Choice

Consumption to Satisfaction

Consumer Relationships

Filters

Exam 16: Consumer and Marketing Misbehavior

In general, younger, less-educated males are more likely to engage in aggressive driving behavior.

The focal motivation for consumer misbehavior is value.

The marketing concept developed in the 1960s.

The U.S. Computer Copyright Act deems the sharing of copyright music as illegal.

Which of the following is a motivation for shoplifting?

Morals are laws that are used to guide individual action.

Research suggests that illegitimate complaining behavior can be motivated by a desire _____.

Which of the following is the single biggest distraction for today's driver?

The primary legal doctrine governing products liability in the United States is _____.

Beliefs about the perceived ethicality or morality of behaviors are known as _____.

Which of the following are intended to cover costs incurred by a consumer due to an injury?

The Financial Lending Act requires lenders to disclose complete costs associated with loans.

The "I'm working for you!" technique relies on equity theory.

Consumer misbehavior may be viewed as a subset of a more general topic, human deviance.

Which of the following refers to beliefs about the violation of written (or unwritten) laws?

One motivation for consumer misbehavior is that consumers may simply believe that the rewards associated with the behavior outweigh the risks involved, which is referred to as opportunism.

Which type of products are good for both consumers and society in the long run and offer high utilitarian value but not hedonic value?

Describe consumer misbehavior and discuss how it affects the exchange process.

Compulsive consumption refers to a physiological dependency on the consumption of a product.

Consumers who are aggressive or rude are usually not abusive.

What Is CB and Why Should I Care

Value and the Consumer Behavior Value Framework

Consumer Learning Starts Here: Perception

Comprehension, Memory, and Cognitive Learning

Motivation and Emotion: Driving Consumer Behavior

Personality, Lifestyles, and the Self-Concept

Attitudes and Attitude Change

Consumer Culture

Microcultures

Group and Interpersonal Influence

Consumers in Situations

Decision Making I: Need Recognition and Search

Decision Making Ii: Alternative Evaluation and Choice

Consumption to Satisfaction

Consumer Relationships

Filters