Question 1

During the _____ stage of appreciative inquiry, the unique qualities of a group that have contributed to an organization's success are identified.

Accepted Answer

The answer of During the _____ stage of appreciative inquiry,...

Question 2

Explain the destiny stage of appreciative inquiry.

Accepted Answer

The final stage of the appreciative inqu

Question 3

At HiTech Corp., the leaders' efforts to build a collaborative relationship were met with resistance from union leaders until bankruptcy forced them to work together. This example shows that leaders must:

Accepted Answer

A)  make changes stick. 
B)  communicate the urgency for change. 
C)  empower employees to act on the vision. 
D)  communicate the vision and strategy. 
A)  make changes stick. 
B)  communicate the urgency for change. 
C)  empower employees to act on the vision. 
D)  communicate the vision and strategy.

Question 4

To build a culture that encourages _____, leaders encourage the creative spirit of all employees by promoting cultural values of curiosity, openness, exploration, and informed risk-taking.

Accepted Answer

A)  organizational justice 
B)  appreciative inquiry 
C)  technological innovation 
D)  corporate entrepreneurship 
A)  organizational justice 
B)  appreciative inquiry 
C)  technological innovation 
D)  corporate entrepreneurship

Question 5

Jossalyn hoped that several team members would volunteer to work at the company's booth at the trade show. She pointed out that meeting potential clients and increasing sales through contacts made at the trade show could create long-term success for those who work at the trade show and the company. This is an example of:

Accepted Answer

A)  providing a positive emotional attractor. 
B)  providing a support system. 
C)  using repetition. 
D)  fixing weaknesses. 
A)  providing a positive emotional attractor. 
B)  providing a support system. 
C)  using repetition. 
D)  fixing weaknesses.

Question 6

According to the eight-stage model of planned organizational change, why is it important for leaders to achieve and celebrate quick wins?

Accepted Answer

According to the eight-stage model of pl

Question 7

_____ is a set of systematic techniques for changing mental concepts and perceptions and generating new ones.

Accepted Answer

A)  Lateral thinking 
B)  Idea incubation 
C)  Brainstorming 
D)  Idea championship 
A)  Lateral thinking 
B)  Idea incubation 
C)  Brainstorming 
D)  Idea championship

Question 8

Which phase of the appreciative inquiry process includes translating ideas into concrete action steps?

Accepted Answer

A)  Destiny 
B)  Discovery 
C)  Design 
D)  Dream 
A)  Destiny 
B)  Discovery 
C)  Design 
D)  Dream

Question 9

According to the eight-stage model of planned organizational change, a change process includes:

Accepted Answer

A)  creating a stable environment. 
B)  focusing on long-term goals rather than short-term accomplishments. 
C)  communicating financial statements to an organization's stakeholders. 
D)  building a strong coalition of people with a shared commitment. 
A)  creating a stable environment. 
B)  focusing on long-term goals rather than short-term accomplishments. 
C)  communicating financial statements to an organization's stakeholders. 
D)  building a strong coalition of people with a shared commitment.

Question 10

_____ is a technique for leading change that engages individuals, teams, or an entire organization by reinforcing positive messages and focusing on learning from success.

Accepted Answer

Appreciati

Question 11

According to the eight-stage model of planned organizational change, leaders communicate the urgency for change in a way that provides people with facts and figures about such a change.

Accepted Answer

A) True 
 B)False

Question 12

During the _____ stage of the appreciative inquiry (AI) process, people are asked to narrate stories that identify the best of their experiences with an organization.

Accepted Answer

A)  discovery 
B)  dream 
C)  design 
D)  destiny 
A)  discovery 
B)  dream 
C)  design 
D)  destiny

Question 13

_____ are quick sessions during which leaders evaluate the outcome of change activities to see what worked, what didn't, and what can be learned from it.

Accepted Answer

After-acti

Question 14

Crescent Corp., a company manufacturing electronic appliances, sends teams of six people to live together for eight weeks and use the company's products for household chores such as cooking, washing, laundry, and cleaning. This enables the team members to test their products in realistic settings and generate ideas on how to improve them. This is an example of:

Accepted Answer

A)  downsizing. 
B)  appreciative inquiry. 
C)  brainstorming. 
D)  referent power. 
A)  downsizing. 
B)  appreciative inquiry. 
C)  brainstorming. 
D)  referent power.

Question 15

According to the eight-stage model of planned organizational change, _____.

Accepted Answer

A)  a single leader can implement a major change alone 
B)  a leader can communicate the urgency for change by providing people with required facts and figures 
C)  short-term accomplishments hold trivial importance while considering a major change project 
D)  unless people see positive results of their efforts, motivation can wane during a major change project 
A)  a single leader can implement a major change alone 
B)  a leader can communicate the urgency for change by providing people with required facts and figures 
C)  short-term accomplishments hold trivial importance while considering a major change project 
D)  unless people see positive results of their efforts, motivation can wane during a major change project

Question 16

One of the characteristics of leaders who can accomplish successful change projects is that:

Accepted Answer

A)  they recognize and learn from their own mistakes. 
B)  they engage themselves in philanthropic activities. 
C)  they maintain the status quo. 
D)  they advocate workplace spirituality programs. 
A)  they recognize and learn from their own mistakes. 
B)  they engage themselves in philanthropic activities. 
C)  they maintain the status quo. 
D)  they advocate workplace spirituality programs.

Question 17

Employees resist change because:

Accepted Answer

A)  it violates creative intuition. 
B)  it violates the relationship between employees and an organization. 
C)  it involves a lengthy process which can takes years to implement. 
D)  it provides full information about future events. 
A)  it violates creative intuition. 
B)  it violates the relationship between employees and an organization. 
C)  it involves a lengthy process which can takes years to implement. 
D)  it provides full information about future events.

Question 18

Lateral thinking:

Accepted Answer

A)  solves a problem by orthodox and logical methods. 
B)  stagnates creativity. 
C)  is concerned with certainties and "what ought to be." 
D)  moves people "sideways" to try different perceptions. 
A)  solves a problem by orthodox and logical methods. 
B)  stagnates creativity. 
C)  is concerned with certainties and "what ought to be." 
D)  moves people "sideways" to try different perceptions.

Question 19

Successful change leaders believe employees can assume responsibility.

Accepted Answer

A) True 
 B)False

Question 20

Personal compacts:

Accepted Answer

A)  are the reciprocal obligations and commitments that define the relationship between employees and organizations. 
B)  represent the second stage of creativity. 
C)  incorporate elements such as mutual trust and dependence, as well as shared values. 
D)  occur during a mental pause, a period of mixed tension and relaxation. 
A)  are the reciprocal obligations and commitments that define the relationship between employees and organizations. 
B)  represent the second stage of creativity. 
C)  incorporate elements such as mutual trust and dependence, as well as shared values. 
D)  occur during a mental pause, a period of mixed tension and relaxation.

During the _____ stage of appreciative inquiry, the unique qualities of a group that have contributed to an organization's success are identified.

Explain the destiny stage of appreciative inquiry.

At HiTech Corp., the leaders' efforts to build a collaborative relationship were met with resistance from union leaders until bankruptcy forced them to work together. This example shows that leaders must:

To build a culture that encourages _____, leaders encourage the creative spirit of all employees by promoting cultural values of curiosity, openness, exploration, and informed risk-taking.

According to the eight-stage model of planned organizational change, why is it important for leaders to achieve and celebrate quick wins?

_____ is a set of systematic techniques for changing mental concepts and perceptions and generating new ones.

Which phase of the appreciative inquiry process includes translating ideas into concrete action steps?

According to the eight-stage model of planned organizational change, a change process includes:

_____ is a technique for leading change that engages individuals, teams, or an entire organization by reinforcing positive messages and focusing on learning from success.

According to the eight-stage model of planned organizational change, leaders communicate the urgency for change in a way that provides people with facts and figures about such a change.

During the _____ stage of the appreciative inquiry (AI) process, people are asked to narrate stories that identify the best of their experiences with an organization.

_____ are quick sessions during which leaders evaluate the outcome of change activities to see what worked, what didn't, and what can be learned from it.

According to the eight-stage model of planned organizational change, _____.

One of the characteristics of leaders who can accomplish successful change projects is that:

Employees resist change because:

Lateral thinking:

Successful change leaders believe employees can assume responsibility.

Personal compacts:

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters

Exam 15: Leading Change

During the _____ stage of appreciative inquiry, the unique qualities of a group that have contributed to an organization's success are identified.

Explain the destiny stage of appreciative inquiry.

At HiTech Corp., the leaders' efforts to build a collaborative relationship were met with resistance from union leaders until bankruptcy forced them to work together. This example shows that leaders must:

To build a culture that encourages _____, leaders encourage the creative spirit of all employees by promoting cultural values of curiosity, openness, exploration, and informed risk-taking.

According to the eight-stage model of planned organizational change, why is it important for leaders to achieve and celebrate quick wins?

_____ is a set of systematic techniques for changing mental concepts and perceptions and generating new ones.

Which phase of the appreciative inquiry process includes translating ideas into concrete action steps?

According to the eight-stage model of planned organizational change, a change process includes:

_____ is a technique for leading change that engages individuals, teams, or an entire organization by reinforcing positive messages and focusing on learning from success.

According to the eight-stage model of planned organizational change, leaders communicate the urgency for change in a way that provides people with facts and figures about such a change.

During the _____ stage of the appreciative inquiry (AI) process, people are asked to narrate stories that identify the best of their experiences with an organization.

_____ are quick sessions during which leaders evaluate the outcome of change activities to see what worked, what didn't, and what can be learned from it.

According to the eight-stage model of planned organizational change, _____.

One of the characteristics of leaders who can accomplish successful change projects is that:

Employees resist change because:

Lateral thinking:

Successful change leaders believe employees can assume responsibility.

Personal compacts:

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters