Question 1

Which of the following forces drives the need for organizational change leadership?

Accepted Answer

A)  Nationalization 
B)  Reduced regulations 
C)  Political affiliations 
D)  Technological advances 
A)  Nationalization 
B)  Reduced regulations 
C)  Political affiliations 
D)  Technological advances D

Question 2

_____ means to go deeply into a single area or topic to spark personal creativity, which has been called thinking "inside the box."

Accepted Answer

Immersion

Question 3

They were stuck. No one could think of a way to reduce costs enough to make the project worth the time it would take to complete. Jerry stood up and suggested, "Let's take a break for lunch. Everybody meet back here in two hours with a new idea." This is an example of:

Accepted Answer

A)  speedstorming. 
B)  immersion. 
C)  lateral thinking. 
D)  pausing. 
A)  speedstorming. 
B)  immersion. 
C)  lateral thinking. 
D)  pausing. D

Question 4

_____ is the generation of ideas that are both novel and useful for improving efficiency or effectiveness of an organization.

Accepted Answer

A)  Investigation 
B)  Analysis 
C)  Experimentation 
D)  Creativity 
A)  Investigation 
B)  Analysis 
C)  Experimentation 
D)  Creativity

Question 5

In the _____ stage of appreciative inquiry process, people identify "the best of what exists"-an organization's key strengths and best practices.

Accepted Answer

A)  dream 
B)  discovery 
C)  destiny 
D)  design 
A)  dream 
B)  discovery 
C)  destiny 
D)  design

Question 6

According to the eight-stage model of planned organizational change, leaders should:

Accepted Answer

A)  avoid making big changes at once. 
B)  take advantage of a crisis. 
C)  depend on employees to solve any problems. 
D)  stop after achieving a small success. 
A)  avoid making big changes at once. 
B)  take advantage of a crisis. 
C)  depend on employees to solve any problems. 
D)  stop after achieving a small success.

Question 7

According to the eight-stage model of planned organizational change, why is it important for leaders to have the right people on board?

Accepted Answer

Considering the complexities of change,

Question 8

The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but the employees refused to comply. This example shows that the manager:

Accepted Answer

A)  violated employees' personal compact. 
B)  used ethical leadership. 
C)  applied the appreciative inquiry approach. 
D)  used expert power to implement changes. 
A)  violated employees' personal compact. 
B)  used ethical leadership. 
C)  applied the appreciative inquiry approach. 
D)  used expert power to implement changes.

Question 9

The _____ stage of the appreciative inquiry (AI) process is about imagining "what could be" and creating a shared vision of the best possible future, grounded in the reality of what already exists.

Accepted Answer

The answer of The _____ stage of the appreciative inquiry...

Question 10

A safe harbor where ideas from employees can be developed without interference from company bureaucracy or politics is called a(n):

Accepted Answer

A)  idea champion. 
B)  idea incubator. 
C)  open culture. 
D)  change agent. 
A)  idea champion. 
B)  idea incubator. 
C)  open culture. 
D)  change agent.

Question 11

Antonia is a surgeon at City Hospital. To help patients with a specific condition, she needs the hospital to purchase a new piece of expensive equipment and train the staff in its use. Which of the following forces have made Antonia a change leader?

Accepted Answer

A)  E-business 
B)  Social media 
C)  Technological advances 
D)  Shifting social attitudes 
A)  E-business 
B)  Social media 
C)  Technological advances 
D)  Shifting social attitudes

Question 12

Lateral thinking appears to solve a problem by an unorthodox or apparently illogical method.

Accepted Answer

A) True 
 B)False

Question 13

_____ are people who passionately believe in a new idea and fight to overcome natural resistance and convince others of its value.

Accepted Answer

The answer of _____ are people who passionately believe in...

Question 14

A key to effective brainstorming is:

Accepted Answer

A)  evaluating ideas during spontaneous idea generation. 
B)  generating as many ideas as possible. 
C)  setting practical limits, such as cost and location, on the ideas. 
D)  dividing ideas into smaller units. 
A)  evaluating ideas during spontaneous idea generation. 
B)  generating as many ideas as possible. 
C)  setting practical limits, such as cost and location, on the ideas. 
D)  dividing ideas into smaller units.

Question 15

One approach to immersion is to:

Accepted Answer

A)  think outside the box. 
B)  focus on the internal aspects of a situation or problem. 
C)  hold a single perspective toward a product or process. 
D)  prohibit unusual manipulation of product or process components. 
A)  think outside the box. 
B)  focus on the internal aspects of a situation or problem. 
C)  hold a single perspective toward a product or process. 
D)  prohibit unusual manipulation of product or process components.

Question 16

_____ are the reciprocal obligations and commitments that define the relationship between employees and organizations.

Accepted Answer

The answer of _____ are the reciprocal obligations and commitments...

Question 17

Electronic brainstorming generates more ideas than regular brainstorming groups because:

Accepted Answer

A)  people can evaluate ideas of other group members. 
B)  the size of the group is generally large. 
C)  more talented people can participate. 
D)  people participate anonymously. 
A)  people can evaluate ideas of other group members. 
B)  the size of the group is generally large. 
C)  more talented people can participate. 
D)  people participate anonymously.

Question 18

Appreciative inquiry engages individuals, teams, or the entire organization in creating change by:

Accepted Answer

A)  reinforcing positive messages and focusing on learning from success. 
B)  implementing new systems and procedure to facilitate the change. 
C)  focusing on short-term accomplishments that people recognize. 
D)  creating a results-oriented and aggressive organizational culture. 
A)  reinforcing positive messages and focusing on learning from success. 
B)  implementing new systems and procedure to facilitate the change. 
C)  focusing on short-term accomplishments that people recognize. 
D)  creating a results-oriented and aggressive organizational culture.

Question 19

The destiny stage of appreciative inquiry is about imagining "what could be" and creating a shared vision of the best possible future, grounded in the reality of what already exists.

Accepted Answer

A) True 
 B)False

Question 20

Creativity itself is an outcome rather than a process, a destination rather than a journey.

Accepted Answer

A) True 
 B)False

Which of the following forces drives the need for organizational change leadership?

_____ means to go deeply into a single area or topic to spark personal creativity, which has been called thinking "inside the box."

They were stuck. No one could think of a way to reduce costs enough to make the project worth the time it would take to complete. Jerry stood up and suggested, "Let's take a break for lunch. Everybody meet back here in two hours with a new idea." This is an example of:

_____ is the generation of ideas that are both novel and useful for improving efficiency or effectiveness of an organization.

In the _____ stage of appreciative inquiry process, people identify "the best of what exists"-an organization's key strengths and best practices.

According to the eight-stage model of planned organizational change, leaders should:

According to the eight-stage model of planned organizational change, why is it important for leaders to have the right people on board?

The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but the employees refused to comply. This example shows that the manager:

The _____ stage of the appreciative inquiry (AI) process is about imagining "what could be" and creating a shared vision of the best possible future, grounded in the reality of what already exists.

A safe harbor where ideas from employees can be developed without interference from company bureaucracy or politics is called a(n):

Antonia is a surgeon at City Hospital. To help patients with a specific condition, she needs the hospital to purchase a new piece of expensive equipment and train the staff in its use. Which of the following forces have made Antonia a change leader?

Lateral thinking appears to solve a problem by an unorthodox or apparently illogical method.

_____ are people who passionately believe in a new idea and fight to overcome natural resistance and convince others of its value.

A key to effective brainstorming is:

One approach to immersion is to:

_____ are the reciprocal obligations and commitments that define the relationship between employees and organizations.

Electronic brainstorming generates more ideas than regular brainstorming groups because:

Appreciative inquiry engages individuals, teams, or the entire organization in creating change by:

The destiny stage of appreciative inquiry is about imagining "what could be" and creating a shared vision of the best possible future, grounded in the reality of what already exists.

Creativity itself is an outcome rather than a process, a destination rather than a journey.

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters

Exam 15: Leading Change

Which of the following forces drives the need for organizational change leadership?

_____ means to go deeply into a single area or topic to spark personal creativity, which has been called thinking "inside the box."

They were stuck. No one could think of a way to reduce costs enough to make the project worth the time it would take to complete. Jerry stood up and suggested, "Let's take a break for lunch. Everybody meet back here in two hours with a new idea." This is an example of:

_____ is the generation of ideas that are both novel and useful for improving efficiency or effectiveness of an organization.

In the _____ stage of appreciative inquiry process, people identify "the best of what exists"-an organization's key strengths and best practices.

According to the eight-stage model of planned organizational change, leaders should:

According to the eight-stage model of planned organizational change, why is it important for leaders to have the right people on board?

The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's financial performance, but the employees refused to comply. This example shows that the manager:

The _____ stage of the appreciative inquiry (AI) process is about imagining "what could be" and creating a shared vision of the best possible future, grounded in the reality of what already exists.

A safe harbor where ideas from employees can be developed without interference from company bureaucracy or politics is called a(n):

Antonia is a surgeon at City Hospital. To help patients with a specific condition, she needs the hospital to purchase a new piece of expensive equipment and train the staff in its use. Which of the following forces have made Antonia a change leader?

Lateral thinking appears to solve a problem by an unorthodox or apparently illogical method.

_____ are people who passionately believe in a new idea and fight to overcome natural resistance and convince others of its value.

A key to effective brainstorming is:

One approach to immersion is to:

_____ are the reciprocal obligations and commitments that define the relationship between employees and organizations.

Electronic brainstorming generates more ideas than regular brainstorming groups because:

Appreciative inquiry engages individuals, teams, or the entire organization in creating change by:

The destiny stage of appreciative inquiry is about imagining "what could be" and creating a shared vision of the best possible future, grounded in the reality of what already exists.

Creativity itself is an outcome rather than a process, a destination rather than a journey.

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters