Question 1

To communicate in a crisis, leaders should:

Accepted Answer

A)  avoid visibility among followers. 
B)  convey a vision for the future. 
C)  encourage rumors if they help the situation. 
D)  instill a sense of uncertainty so that all possible avenues are explored. 
A)  avoid visibility among followers. 
B)  convey a vision for the future. 
C)  encourage rumors if they help the situation. 
D)  instill a sense of uncertainty so that all possible avenues are explored. B

Question 2

Which of the following is a guideline for using e-mail effectively?

Accepted Answer

A)  Don't act like a newspaper reporter. 
B)  Say negative things about a colleague using e-mail. 
C)  Keep e-mail messages short and to the point. 
D)  Use e-mail to start or perpetuate a feud. 
A)  Don't act like a newspaper reporter. 
B)  Say negative things about a colleague using e-mail. 
C)  Keep e-mail messages short and to the point. 
D)  Use e-mail to start or perpetuate a feud. C

Question 3

One example of informal communication is "management by wandering around." Describe and evaluate this communication method.

Accepted Answer

Answers will vary. Students should evaluate the use of "management by wandering around," which is leaders leaving their offices and speaking directly to employees as they work.

Question 4

_____ is a process by which information and understanding are transferred between a sender and a receiver.

Accepted Answer

The answer of _____ is a process by which information...

Question 5

In the communication process, a(n) _____ is the medium by which a message is carried from sender to receiver.

Accepted Answer

The answer of In the communication process, a(n) _____ is...

Question 6

How does a leader facilitate a strategic conversation?

Accepted Answer

A)  Persuading others to take action 
B)  Selecting a location for the conversation 
C)  Asking questions and actively listening to others 
D)  Managing by walking around 
A)  Persuading others to take action 
B)  Selecting a location for the conversation 
C)  Asking questions and actively listening to others 
D)  Managing by walking around

Question 7

Face-to-face discussion:

Accepted Answer

A)  is the richest medium of communication. 
B)  conveys only cues written on paper. 
C)  is an impersonal method of communication. 
D)  is slow to provide feedback. 
A)  is the richest medium of communication. 
B)  conveys only cues written on paper. 
C)  is an impersonal method of communication. 
D)  is slow to provide feedback.

Question 8

Persuasion is a valuable communication process that individuals can use to lead others to a shared solution or commitment.

Accepted Answer

A) True 
 B)False

Question 9

Why do leaders ask questions?

Accepted Answer

One purpose of questioning is leader-cen

Question 10

Electronic methods of communication:

Accepted Answer

A)  can increase the potential for communication errors. 
B)  support the emotional well-being of employees. 
C)  have slowed down the communication process. 
D)  have increased instances of "human moments." 
A)  can increase the potential for communication errors. 
B)  support the emotional well-being of employees. 
C)  have slowed down the communication process. 
D)  have increased instances of "human moments."

Question 11

What is the foundation of sensegiving?

Accepted Answer

A)  Dialogue 
B)  Candor 
C)  Storytelling 
D)  Channel selection 
A)  Dialogue 
B)  Candor 
C)  Storytelling 
D)  Channel selection

Question 12

The key elements of the communication process include encoding, transmitting the message through a channel, decoding, and feedback.

Accepted Answer

A) True 
 B)False

Question 13

Briefly describe the leader as a communication champion.

Accepted Answer

A communication champion is philosophica

Question 14

Nonroutine messages:

Accepted Answer

A)  convey data or statistics. 
B)  are simple and straightforward. 
C)  can be efficiently communicated through a channel lower in richness. 
D)  are often characterized by time pressure and surprise. 
A)  convey data or statistics. 
B)  are simple and straightforward. 
C)  can be efficiently communicated through a channel lower in richness. 
D)  are often characterized by time pressure and surprise.

Question 15

A leader, as a(n) _____, uses communication to unite people around a common sense of purpose and identity.

Accepted Answer

A)  open communicator 
B)  encoder 
C)  communication champion 
D)  change catalyst 
A)  open communicator 
B)  encoder 
C)  communication champion 
D)  change catalyst

Question 16

In _____, people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

Accepted Answer

The answer of In _____, people together create a stream...

Question 17

Which of the following is true of a leader who is a good listener?

Accepted Answer

A)  He or she listens for facts rather than central themes. 
B)  He or she pays complete attention to the message. 
C)  He or she concentrates on what to say next rather than on what is being said. 
D)  He or she is quick to point out delivery errors. 
A)  He or she listens for facts rather than central themes. 
B)  He or she pays complete attention to the message. 
C)  He or she concentrates on what to say next rather than on what is being said. 
D)  He or she is quick to point out delivery errors.

Question 18

_____ is the amount of information that can be transmitted during a communication episode.

Accepted Answer

The answer of _____ is the amount of information that...

Question 19

A(n) _____ is a person who is philosophically grounded in the belief that communication is essential to building trust and gaining commitment to a vision.

Accepted Answer

communicat

Question 20

Leaders communicate to inspire and motivate people to strive toward a vision.

Accepted Answer

A) True 
 B)False

To communicate in a crisis, leaders should:

Which of the following is a guideline for using e-mail effectively?

One example of informal communication is "management by wandering around." Describe and evaluate this communication method.

_____ is a process by which information and understanding are transferred between a sender and a receiver.

In the communication process, a(n) _____ is the medium by which a message is carried from sender to receiver.

How does a leader facilitate a strategic conversation?

Face-to-face discussion:

Persuasion is a valuable communication process that individuals can use to lead others to a shared solution or commitment.

Why do leaders ask questions?

Electronic methods of communication:

What is the foundation of sensegiving?

The key elements of the communication process include encoding, transmitting the message through a channel, decoding, and feedback.

Briefly describe the leader as a communication champion.

Nonroutine messages:

A leader, as a(n) _____, uses communication to unite people around a common sense of purpose and identity.

In _____, people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

Which of the following is true of a leader who is a good listener?

_____ is the amount of information that can be transmitted during a communication episode.

A(n) _____ is a person who is philosophically grounded in the belief that communication is essential to building trust and gaining commitment to a vision.

Leaders communicate to inspire and motivate people to strive toward a vision.

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Leading Change

Filters

Exam 9: Leadership Communication

To communicate in a crisis, leaders should:

Which of the following is a guideline for using e-mail effectively?

One example of informal communication is "management by wandering around." Describe and evaluate this communication method.

_____ is a process by which information and understanding are transferred between a sender and a receiver.

In the communication process, a(n) _____ is the medium by which a message is carried from sender to receiver.

How does a leader facilitate a strategic conversation?

Face-to-face discussion:

Persuasion is a valuable communication process that individuals can use to lead others to a shared solution or commitment.

Why do leaders ask questions?

Electronic methods of communication:

What is the foundation of sensegiving?

The key elements of the communication process include encoding, transmitting the message through a channel, decoding, and feedback.

Briefly describe the leader as a communication champion.

Nonroutine messages:

A leader, as a(n) _____, uses communication to unite people around a common sense of purpose and identity.

In _____, people together create a stream of shared meaning that enables them to understand each other and share a view of the world.

Which of the following is true of a leader who is a good listener?

_____ is the amount of information that can be transmitted during a communication episode.

A(n) _____ is a person who is philosophically grounded in the belief that communication is essential to building trust and gaining commitment to a vision.

Leaders communicate to inspire and motivate people to strive toward a vision.

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Leading Change

Filters