Question 1

In the communication process, the sender (such as a leader) initiates a communication by _____ a thought or an idea.

Accepted Answer

A)  encoding 
B)  decoding 
C)  filtering 
D)  channeling 
A)  encoding 
B)  decoding 
C)  filtering 
D)  channeling

Question 2

_____ questioning helps leaders tap into the expertise and ideas of followers.

Accepted Answer

A)  Follower-centered 
B)  Leader-centered 
C)  Customer-centered 
D)  Employee-centered 
A)  Follower-centered 
B)  Leader-centered 
C)  Customer-centered 
D)  Employee-centered

Question 3

Davis is the CEO of a retailer that just had its customer database hacked. The news media has already announced the theft of customer data. What should Davis do?

Accepted Answer

A)  Isolate himself until the problem has been fixed. 
B)  Spread rumors about the group that took the data. 
C)  Deny that the data theft occurred. 
D)  Be visible and respond to public concerns. 
A)  Isolate himself until the problem has been fixed. 
B)  Spread rumors about the group that took the data. 
C)  Deny that the data theft occurred. 
D)  Be visible and respond to public concerns.

Question 4

Written communication is the highest in channel richness because it permits immediate feedback.

Accepted Answer

A) True 
 B)False

Question 5

_____ is a nonverbal method of communication used by leaders to convey the value of feedback.

Accepted Answer

Management

Question 6

The result of a dialogue is marked by:

Accepted Answer

A)  opposition by individuals who advocate their positions and convince others. 
B)  group unity, shared meaning, and transformed mindsets. 
C)  talking more than listening. 
D)  "beating down" opponents. 
A)  opposition by individuals who advocate their positions and convince others. 
B)  group unity, shared meaning, and transformed mindsets. 
C)  talking more than listening. 
D)  "beating down" opponents.

Question 7

Which of the following supports the trend toward openness and transparency?

Accepted Answer

A)  Storytelling 
B)  Social media 
C)  Leaders as information processors 
D)  Meetings between leaders and followers 
A)  Storytelling 
B)  Social media 
C)  Leaders as information processors 
D)  Meetings between leaders and followers

Question 8

An example of nonverbal communication is:

Accepted Answer

A)  presenting an annual report. 
B)  management by wandering around. 
C)  writing a letter. 
D)  broadcasting a job description. 
A)  presenting an annual report. 
B)  management by wandering around. 
C)  writing a letter. 
D)  broadcasting a job description.

Question 9

The traditional role of a manager is that of a(n):

Accepted Answer

A)  encoder. 
B)  sensegiver. 
C)  communication champion. 
D)  information processor. 
A)  encoder. 
B)  sensegiver. 
C)  communication champion. 
D)  information processor.

Question 10

A leader should maintain low visibility during times of rapid change, uncertainty, or crisis.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a form of social media?

Accepted Answer

A)  Newspapers 
B)  Telegrams 
C)  Magazines 
D)  Blogs 
A)  Newspapers 
B)  Telegrams 
C)  Magazines 
D)  Blogs

Question 12

Which of the following guidelines should be followed when sending an e-mail?

Accepted Answer

A)  Use the subject line to grab the reader's attention. 
B)  Write elaborate and detailed e-mail messages. 
C)  Write multiple e-mails to clear up confusion. 
D)  Say anything negative about a boss, friend, or colleague via e-mail. 
A)  Use the subject line to grab the reader's attention. 
B)  Write elaborate and detailed e-mail messages. 
C)  Write multiple e-mails to clear up confusion. 
D)  Say anything negative about a boss, friend, or colleague via e-mail.

Question 13

E-mail should be used for:

Accepted Answer

A)  communicating with colleagues sitting across the hall. 
B)  starting a feud. 
C)  writing potentially sensitive material. 
D)  preparing a group of people for a meeting. 
A)  communicating with colleagues sitting across the hall. 
B)  starting a feud. 
C)  writing potentially sensitive material. 
D)  preparing a group of people for a meeting.

Question 14

_____ is the element of the communication process that enables someone to determine whether the receiver correctly interpreted the message.

Accepted Answer

A)  Channel 
B)  Signal 
C)  Noise 
D)  Feedback 
A)  Channel 
B)  Signal 
C)  Noise 
D)  Feedback

Question 15

Leaders communicate to:

Accepted Answer

A)  improve their presentation skills. 
B)  inspire others to strive toward a vision. 
C)  direct and control an organization. 
D)  understand each individual's personal goal. 
A)  improve their presentation skills. 
B)  inspire others to strive toward a vision. 
C)  direct and control an organization. 
D)  understand each individual's personal goal.

Question 16

Which of the following is true of a leader as a communication champion?

Accepted Answer

A)  He or she uses rich channels of communication. 
B)  He or she communicates facts and pieces of information. 
C)  He or she is present at the center of information networks. 
D)  He or she directs and controls an organization. 
A)  He or she uses rich channels of communication. 
B)  He or she communicates facts and pieces of information. 
C)  He or she is present at the center of information networks. 
D)  He or she directs and controls an organization.

Question 17

Why is a leader's nonverbal communication important to followers?

Accepted Answer

Answers will vary. Nonverbal communicati

Question 18

_____ refers to communication that takes place across boundaries and hierarchical levels about the group or organization's vision, critical strategic themes, and the values that can help achieve desired outcomes.

Accepted Answer

Strategic

Question 19

In most organizations, there are some issues that are characterized by strong emotions and extreme uncertainty and that can't be resolved by resorting to facts and logic. These issues are referred to as _____.

Accepted Answer

A)  grapevine 
B)  rumors 
C)  hot topics 
D)  noise 
A)  grapevine 
B)  rumors 
C)  hot topics 
D)  noise

Question 20

The richness of an information channel is influenced by the:

Accepted Answer

A)  ability to handle multiple cues simultaneously. 
B)  ability to handle one-way feedback. 
C)  quality of information transmitted during an episode. 
D)  ability to establish an impersonal focus for communication. 
A)  ability to handle multiple cues simultaneously. 
B)  ability to handle one-way feedback. 
C)  quality of information transmitted during an episode. 
D)  ability to establish an impersonal focus for communication.

In the communication process, the sender (such as a leader) initiates a communication by _____ a thought or an idea.

_____ questioning helps leaders tap into the expertise and ideas of followers.

Davis is the CEO of a retailer that just had its customer database hacked. The news media has already announced the theft of customer data. What should Davis do?

Written communication is the highest in channel richness because it permits immediate feedback.

_____ is a nonverbal method of communication used by leaders to convey the value of feedback.

The result of a dialogue is marked by:

Which of the following supports the trend toward openness and transparency?

An example of nonverbal communication is:

The traditional role of a manager is that of a(n):

A leader should maintain low visibility during times of rapid change, uncertainty, or crisis.

Which of the following is a form of social media?

Which of the following guidelines should be followed when sending an e-mail?

E-mail should be used for:

_____ is the element of the communication process that enables someone to determine whether the receiver correctly interpreted the message.

Leaders communicate to:

Which of the following is true of a leader as a communication champion?

Why is a leader's nonverbal communication important to followers?

_____ refers to communication that takes place across boundaries and hierarchical levels about the group or organization's vision, critical strategic themes, and the values that can help achieve desired outcomes.

In most organizations, there are some issues that are characterized by strong emotions and extreme uncertainty and that can't be resolved by resorting to facts and logic. These issues are referred to as _____.

The richness of an information channel is influenced by the:

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Leading Change

Filters

Exam 9: Leadership Communication

In the communication process, the sender (such as a leader) initiates a communication by _____ a thought or an idea.

_____ questioning helps leaders tap into the expertise and ideas of followers.

Davis is the CEO of a retailer that just had its customer database hacked. The news media has already announced the theft of customer data. What should Davis do?

Written communication is the highest in channel richness because it permits immediate feedback.

_____ is a nonverbal method of communication used by leaders to convey the value of feedback.

The result of a dialogue is marked by:

Which of the following supports the trend toward openness and transparency?

An example of nonverbal communication is:

The traditional role of a manager is that of a(n):

A leader should maintain low visibility during times of rapid change, uncertainty, or crisis.

Which of the following is a form of social media?

Which of the following guidelines should be followed when sending an e-mail?

E-mail should be used for:

_____ is the element of the communication process that enables someone to determine whether the receiver correctly interpreted the message.

Leaders communicate to:

Which of the following is true of a leader as a communication champion?

Why is a leader's nonverbal communication important to followers?

_____ refers to communication that takes place across boundaries and hierarchical levels about the group or organization's vision, critical strategic themes, and the values that can help achieve desired outcomes.

In most organizations, there are some issues that are characterized by strong emotions and extreme uncertainty and that can't be resolved by resorting to facts and logic. These issues are referred to as _____.

The richness of an information channel is influenced by the:

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As Individual

Leadership Mind and Emotion

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Leading Change

Filters