Question 1

What is downward communication and what are five topics generally included with downward communication?

Accepted Answer

Downward communication is those messages

Question 2

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

A)  Personal networking 
B)  The grapevine 
C)  Dynamic relationship 
D)  Network nurturing 
E)  Fundraising 
A)  Personal networking 
B)  The grapevine 
C)  Dynamic relationship 
D)  Network nurturing 
E)  Fundraising

Question 3

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Accepted Answer

A) True 
 B)False

Question 4

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication 
A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication

Question 5

Which of the following is the best advice for written communication that is highly important?

Accepted Answer

A)  Use technology channels to distribute the message 
B)  Use pretentious language 
C)  Keep it long 
D)  Use jargon 
E)  Get a second opinion 
A)  Use technology channels to distribute the message 
B)  Use pretentious language 
C)  Keep it long 
D)  Use jargon 
E)  Get a second opinion

Question 6

Communication is defined by the text as the process by which information is:

Accepted Answer

A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored. 
A)  shared. 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behavior. 
C)  received. 
D)  transmitted to others. 
E)  stored.

Question 7

A centralized network is one in which:

Accepted Answer

A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these. 
A)  team members are free to interact with any of the team members. 
B)  team members communicate through one individual to make decisions. 
C)  team members communicate with an assigned partner. 
D)  team members work independently and there is no need for communication. 
E)  none of these.

Question 8

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

Accepted Answer

Channel richness is the amount of inform

Question 9

A good listener is passive and laid back.

Accepted Answer

A) True 
 B)False

Question 10

Performance reports and suggestions for improvement are two types of upward communication.

Accepted Answer

A) True 
 B)False

Question 11

Listening is _____ of effective communication.

Accepted Answer

A)  10 percent 
B)  25 percent 
C)  40 percent 
D)  50 percent 
E)  75 percent 
A)  10 percent 
B)  25 percent 
C)  40 percent 
D)  50 percent 
E)  75 percent

Question 12

_____ is defined as communication transmitted through actions and behaviors rather than through words.

Accepted Answer

A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail 
A)  Verbal communication 
B)  Oral communication 
C)  Written communication 
D)  Nonverbal communication 
E)  Electronic mail

Question 13

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Accepted Answer

A)  writing lengthy explanations. 
B)  respecting the reader. 
C)  getting a second opinion. 
D)  knowing your point and get to it. 
E)  writing clearly rather than impressively. 
A)  writing lengthy explanations. 
B)  respecting the reader. 
C)  getting a second opinion. 
D)  knowing your point and get to it. 
E)  writing clearly rather than impressively.

Question 14

Grapevine is a type of personal channel used in many organizations.

Accepted Answer

A) True 
 B)False

Question 15

_____ are examples of channels which managers might choose to use when communicating with employees.

Accepted Answer

A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these 
A)  Newsletter, telephone, and feedback 
B)  Telephone, electronic mail, and memo 
C)  Television, encoding, and letter 
D)  National newspapers and television 
E)  All of these

Question 16

_____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Accepted Answer

A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications 
A)  Nonroutine messages 
B)  Channel richness 
C)  Routine messages 
D)  Feedback 
E)  Nonverbal communications

Question 17

Briefly describe the communication process.

Accepted Answer

The communication process begins with th

Question 18

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

The answer of _____ communication is the lateral or diagonal...

What is downward communication and what are five topics generally included with downward communication?

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Which of the following is the best advice for written communication that is highly important?

Communication is defined by the text as the process by which information is:

A centralized network is one in which:

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

A good listener is passive and laid back.

Performance reports and suggestions for improvement are two types of upward communication.

Listening is _____ of effective communication.

_____ is defined as communication transmitted through actions and behaviors rather than through words.

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Grapevine is a type of personal channel used in many organizations.

_____ are examples of channels which managers might choose to use when communicating with employees.

_____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Briefly describe the communication process.

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

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Exam 17: Managing Communication

What is downward communication and what are five topics generally included with downward communication?

_____ is the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries refers to personal networking.

Which of these is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Which of the following is the best advice for written communication that is highly important?

Communication is defined by the text as the process by which information is:

A centralized network is one in which:

Describe the concept of channel richness, specify the richest channel, and explain why it is so rich.

A good listener is passive and laid back.

Performance reports and suggestions for improvement are two types of upward communication.

Listening is _____ of effective communication.

_____ is defined as communication transmitted through actions and behaviors rather than through words.

According to the text, all of the following are ways managers can improve their writing skills EXCEPT:

Grapevine is a type of personal channel used in many organizations.

_____ are examples of channels which managers might choose to use when communicating with employees.

_____ refer(s) to typically ambiguous, concern novel events, and impose great potential for misunderstanding.

Briefly describe the communication process.

_____ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters