Question 1

Managers spend 80 percent of every working day doing desk work.

Accepted Answer

A) True 
 B)False

Question 2

Which of these is the richest medium for communication?

Accepted Answer

A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  Voice mail 
A)  Telephone conversations 
B)  Face-to-face contact 
C)  Electronic media 
D)  Written media 
E)  Voice mail

Question 3

By selecting rich channels managers can communicate nonroutine messages effectively.

Accepted Answer

A) True 
 B)False

Question 4

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

Accepted Answer

A)  Virtual communication 
B)  Formal communication 
C)  Lateral communication 
D)  Downward communication 
E)  Upward communication 
A)  Virtual communication 
B)  Formal communication 
C)  Lateral communication 
D)  Downward communication 
E)  Upward communication

Question 5

The major problem with downward communication is known as communication _____.

Accepted Answer

The answer of The major problem with downward communication is...

Question 6

_____ refers to the amount of information that can be transmitted during a communication episode.

Accepted Answer

A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback 
A)  Channel richness 
B)  Electronic mail 
C)  Encoding 
D)  Upward communication 
E)  Feedback

Question 7

The amount of information that can be transmitted during a communication episode is known as _____.

Accepted Answer

The answer of The amount of information that can be...

Question 8

Channel richness refers to the:

Accepted Answer

A)  number of messages a channel can carry at one time. 
B)  speed in which messages can be carried. 
C)  amount of information that can be transmitted during a communication episode. 
D)  number of channels available at any one time. 
E)  profitability potential of a proposed channel. 
A)  number of messages a channel can carry at one time. 
B)  speed in which messages can be carried. 
C)  amount of information that can be transmitted during a communication episode. 
D)  number of channels available at any one time. 
E)  profitability potential of a proposed channel.

Question 9

What percent of the details passed through a grapevine is accurate?

Accepted Answer

A)  15 to 20 percent 
B)  25 to 35 percent 
C)  40 to 60 percent 
D)  70 to 90 percent 
E)  100 percent 
A)  15 to 20 percent 
B)  25 to 35 percent 
C)  40 to 60 percent 
D)  70 to 90 percent 
E)  100 percent

Question 10

An informal, person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

Accepted Answer

A) True 
 B)False

Question 11

For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.

Accepted Answer

A)  linear 
B)  centralized 
C)  decentralized 
D)  all of these 
E)  linear and centralized 
A)  linear 
B)  centralized 
C)  decentralized 
D)  all of these 
E)  linear and centralized

Question 12

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Accepted Answer

A) True 
 B)False

Question 13

The sender must encode the message and select a communication channel after developing the message.

Accepted Answer

A) True 
 B)False

Question 14

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

Accepted Answer

A) True 
 B)False

Question 15

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Accepted Answer

A) True 
 B)False

Question 16

Communication can break down if sender and receiver do not encode or decode language in the same way.

Accepted Answer

A) True 
 B)False

Question 17

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

Accepted Answer

A)  non-routine messages. 
B)  routine messages. 
C)  instant messages. 
D)  grapevine messages. 
E)  qualitative messages. 
A)  non-routine messages. 
B)  routine messages. 
C)  instant messages. 
D)  grapevine messages. 
E)  qualitative messages.

Question 18

A(n) _____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Accepted Answer

The answer of A(n) _____ is a team communication structure...

Question 19

The _____ is the tangible formulation of the idea that is sent to the receiver.

Accepted Answer

The answer of The _____ is the tangible formulation of...

Question 20

List the three formal communication channels found in organizations.

Accepted Answer

The three channels are (1) the

Managers spend 80 percent of every working day doing desk work.

Which of these is the richest medium for communication?

By selecting rich channels managers can communicate nonroutine messages effectively.

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

The major problem with downward communication is known as communication _____.

_____ refers to the amount of information that can be transmitted during a communication episode.

The amount of information that can be transmitted during a communication episode is known as _____.

Channel richness refers to the:

What percent of the details passed through a grapevine is accurate?

An informal, person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

The sender must encode the message and select a communication channel after developing the message.

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Communication can break down if sender and receiver do not encode or decode language in the same way.

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

A(n) _____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

The _____ is the tangible formulation of the idea that is sent to the receiver.

List the three formal communication channels found in organizations.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

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Exam 17: Managing Communication

Managers spend 80 percent of every working day doing desk work.

Which of these is the richest medium for communication?

By selecting rich channels managers can communicate nonroutine messages effectively.

During breaks at work, Albert and Daphne talk occasionally about the problems that they are working on at work, in hopes that they can help each other out. This is an example of what type of organizational communication?

The major problem with downward communication is known as communication _____.

_____ refers to the amount of information that can be transmitted during a communication episode.

The amount of information that can be transmitted during a communication episode is known as _____.

Channel richness refers to the:

What percent of the details passed through a grapevine is accurate?

An informal, person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

For complex problems, a(n) _____ network is most effective for swift, accurate problem resolution.

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

The sender must encode the message and select a communication channel after developing the message.

Managers facilitate strategic conversations by using open communication, actively listening to others, applying the practice of dialogue, and using feedback for learning and change.

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Communication can break down if sender and receiver do not encode or decode language in the same way.

Messages that convey data or statistics or simply put into words what managers already agree on and understand are referred to as:

A(n) _____ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

The _____ is the tangible formulation of the idea that is sent to the receiver.

List the three formal communication channels found in organizations.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters