Exam 17: Managing Communication

Blogs, running Web logs that allow people to post opinions, ideas, and information, provide a low-cost, always-fresh real-time link between organizations and customers, employees, the media, and investors.

Which of the following is(are) part of keys to effective listening?

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Which of the following is the most familiar and obvious flow of formal communication?

When a group of workers have routine tasks to perform, a _____ communication structure allows more time for the task to be completed.

Face-to-face discussion is the richest channel, in terms of channel richness.

When informing your staff of the date for the company picnic, a _____ would be most practical and successful.

The term _____ is defined as "an individual's level of fear or anxiety associated with either real or anticipated communication."

Procedures and practices are downward communication topics that define the organization's rules, regulations, benefits, and structural arrangements.

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

An example of non-verbal communication is all of these except:

Social media does not include blogs and wikis.

CASE Scenario - Amy Holmes One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. -In selecting the best channel for complex communication, Amy suggests to select the richest channel possible. Characteristics that Amy suggests a manager should recognize include all of these EXCEPT which one?

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

A formal communication channel is a communication channel that flows within the chain of command.

Which communication channel would be most successful to inform managers of impending company-wide layoff?

Impersonal written media, including flyers and bulletins, are the lowest in channel richness.

List the five types of upward communication.

Will explains to his boss that his computer has a virus, and needs to be scanned and cleaned. This is an example of which topic of upward communication?

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how her job relates to other organizational activities. This encompasses which downward communication topic?