Exam 17: Managing Communication

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year. This is an example of what type of organizational communication?

Interdepartmental messages that facilitate the accomplishment of joint projects or tasks are called _____.

Highly successful salespeople spend _____ of a sales call letting the customer talk.

Types of information generally communicated upwards include performance reports, suggestions for improvement, and performance feedback.

_____ messages are typically ambiguous, concern novel events, and impose great potential for misunderstanding.

_____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and values that help achieve important goals.

Downward communication is usually used to communicate information about all of the following EXCEPT:

_____ refers to a team communication structure in which team members freely communicate with one another and arrive at decisions.

Characteristics of a good listener are someone who:

The receiver _____ the symbols to interpret the meaning of the message.

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Sharon is a part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

Good listeners exhibit all of the following characteristics EXCEPT:

Messages that are designed to share information among teams and departments that can help the organization change, grow, or improve are called change initiatives and improvements.

CASE Scenario - Amy Holmes One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively. -Amy believes that successful managers solicit and respond to upward communication. Information that can be expected with upward communication includes all of the following EXCEPT which one?

What are the key elements of communication?

_____ refers to the messages and information sent from top management down to subordinates.

An example of upward communication is performance feedback.

Managers' communication is _____-directed, in that it directs everyone's attention toward the vision, values, and desired goals of the team or organization and influences people to act in a way to achieve the goals.