Question 1

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

Formal com

Question 2

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _____.

Accepted Answer

change ini

Question 3

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Accepted Answer

A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message 
A)  Selecting a channel 
B)  Sifting through noise 
C)  Providing feedback 
D)  Encoding the message 
E)  Decoding the message

Question 4

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Accepted Answer

A)  staying calm. 
B)  being visible. 
C)  getting the awful truth out. 
D)  communicating a vision for the future. 
E)  all of these are skills for communicating in a crisis. 
A)  staying calm. 
B)  being visible. 
C)  getting the awful truth out. 
D)  communicating a vision for the future. 
E)  all of these are skills for communicating in a crisis.

Question 5

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Accepted Answer

A) True 
 B)False

Question 6

Describe the three categories of horizontal communication.

Accepted Answer

Intradepartmental problem solving is mes

Question 7

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

Accepted Answer

A)  Sender 
B)  Receiver 
C)  Channel 
D)  Filter 
E)  Middleman 
A)  Sender 
B)  Receiver 
C)  Channel 
D)  Filter 
E)  Middleman

Question 8

_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

Accepted Answer

A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face-to-face contact 
E)  A personal memo 
A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face-to-face contact 
E)  A personal memo

Question 9

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

Accepted Answer

A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver 
A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver

Question 10

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 11

To _____ a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To _____ a message is to select...

Question 12

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Accepted Answer

A) True 
 B)False

Question 13

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling 
A)  communication 
B)  listening 
C)  managing 
D)  reception 
E)  telling

Question 14

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

Accepted Answer

A)  Face-to-face 
B)  E-mail 
C)  Instant messaging 
D)  Telephone 
E)  Handwritten letter 
A)  Face-to-face 
B)  E-mail 
C)  Instant messaging 
D)  Telephone 
E)  Handwritten letter

Question 15

_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

Accepted Answer

A)  Status and power differences 
B)  Differences across departments in terms of needs and goals 
C)  Absence of formal channels 
D)  Communication flow 
E)  Semantics 
A)  Status and power differences 
B)  Differences across departments in terms of needs and goals 
C)  Absence of formal channels 
D)  Communication flow 
E)  Semantics

Question 16

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

Accepted Answer

The answer of To translate the symbols used in a...

Question 17

What percentage of a manager's time is spent in direct communication?

Accepted Answer

A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent 
A)  20 percent 
B)  100 percent 
C)  50 percent 
D)  80 percent 
E)  40 percent

Question 18

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

Accepted Answer

A) True 
 B)False

Question 19

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Accepted Answer

A)  listening. 
B)  nonverbal communication. 
C)  empathizing. 
D)  direct communication. 
E)  nuance communication. 
A)  listening. 
B)  nonverbal communication. 
C)  empathizing. 
D)  direct communication. 
E)  nuance communication.

Question 20

The _____ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Accepted Answer

The answer of The _____ is an informal, person-to-person communication...

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _____.

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Describe the three categories of horizontal communication.

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

The choice of a communication channel can convey a symbolic meaning to the receiver.

To _____ a message is to select the symbols used to compose a message.

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

What percentage of a manager's time is spent in direct communication?

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

The _____ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

_____ channels are those that flow within the chain of command or task responsibility defined by the organization.

Messages that are designed to share information among teams and departments that can help the organization change, grow, and improve are called _____.

Selina is meeting with her subordinate Mike for his annual performance review. At the end of the review, Mike tells Selina that he is confused about some things she said. By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

The four primary skills for communicating in a crisis include all of the following EXCEPT:

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Describe the three categories of horizontal communication.

Which of the following, in the communication process, has the responsibility to decode the symbols and interpret the meaning of the message?

_____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.

When an electronic mail system is installed as part of the communication system, what element of the communication process is changed?

The choice of a communication channel can convey a symbolic meaning to the receiver.

To _____ a message is to select the symbols used to compose a message.

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

The skills of _____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off. Which communication channel should Louise use to break the news?

_____ exist(s) when organizations do not provide adequate upward, downward and horizontal communication.

To translate the symbols used in a message for the purpose of interpreting its meaning is called _____.

What percentage of a manager's time is spent in direct communication?

Team members, in decentralized networks, must communicate through one individual to solve problems or make decisions.

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

The _____ is an informal, person-to-person communication network of employees that is not officially sanctioned by the organization.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters