Question 1

_____ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Accepted Answer

The answer of _____ can be defined as the process...

Question 2

Most executives now believe that important information flows from the:

Accepted Answer

A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to diagonal level. 
E)  internal to external. 
A)  top down. 
B)  bottom up. 
C)  diagonal level. 
D)  horizontal level to diagonal level. 
E)  internal to external.

Question 3

_____ occurs when the receiver responds to the sender's communication with a return message.

Accepted Answer

The answer of _____ occurs when the receiver responds to...

Question 4

_____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

Accepted Answer

Personal c

Question 5

_____ is necessary for communication to be considered two-way.

Accepted Answer

A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit 
A)  Message 
B)  Channel 
C)  Feedback 
D)  Noise 
E)  Circuit

Question 6

Which of the following comprises the lowest channel richness?

Accepted Answer

A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos 
A)  Electronic mail 
B)  Bulletins 
C)  Face-to-face talk 
D)  Telephone 
E)  Memos

Question 7

_____ refers to messages sent through human actions and behaviors rather than through words.

Accepted Answer

Nonverbal

Question 8

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Accepted Answer

A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination 
A)  Job instructions 
B)  Implementation of strategies 
C)  Practices 
D)  Performance feedback 
E)  Indoctrination

Question 9

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Accepted Answer

A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication 
A)  Management by wandering around 
B)  Vertical communication 
C)  Diagonal communication 
D)  The grapevine 
E)  Upward communication

Question 10

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

Accepted Answer

A) True 
 B)False

Question 11

Non-verbal communication has the biggest impact when using _____.

Accepted Answer

A)  video conference 
B)  telephone 
C)  formal letter 
D)  face to face communication 
E)  newspaper article 
A)  video conference 
B)  telephone 
C)  formal letter 
D)  face to face communication 
E)  newspaper article

Question 12

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Accepted Answer

A) True 
 B)False

Question 13

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Accepted Answer

A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication. 
A)  upward communication. 
B)  downward communication. 
C)  formal communication. 
D)  informal communication. 
E)  diagonal communication.

Question 14

Upward communication is usually used to communicate information about all of the following EXCEPT:

Accepted Answer

A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes. 
A)  suggestions for improvement. 
B)  performance reports. 
C)  indoctrination. 
D)  financial and accounting information. 
E)  grievance and disputes.

Question 15

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Accepted Answer

A)  Informal channel of communication 
B)  Personal communication network 
C)  Organizational grapevine 
D)  Focus group 
E)  Career pathway team 
A)  Informal channel of communication 
B)  Personal communication network 
C)  Organizational grapevine 
D)  Focus group 
E)  Career pathway team

Question 16

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Accepted Answer

A)  Formal communication 
B)  Horizontal communication 
C)  Downward communication 
D)  Upward communication 
E)  Diagonal communication 
A)  Formal communication 
B)  Horizontal communication 
C)  Downward communication 
D)  Upward communication 
E)  Diagonal communication

Question 17

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Accepted Answer

upward com

Question 18

In a(n) _____ network, individuals can communicate freely with other team members.

Accepted Answer

The answer of In a(n) _____ network, individuals can communicate...

Question 19

Formulating in your mind what you are going to say next is an important part of effective listening.

Accepted Answer

A) True 
 B)False

Question 20

_____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Accepted Answer

A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise 
A)  Encoding, channel 
B)  Encoding, noise 
C)  Decoding, channel 
D)  Decoding, encoding 
E)  Decoding, noise

_____ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Most executives now believe that important information flows from the:

_____ occurs when the receiver responds to the sender's communication with a return message.

_____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

_____ is necessary for communication to be considered two-way.

Which of the following comprises the lowest channel richness?

_____ refers to messages sent through human actions and behaviors rather than through words.

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

Non-verbal communication has the biggest impact when using _____.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Upward communication is usually used to communicate information about all of the following EXCEPT:

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

In a(n) _____ network, individuals can communicate freely with other team members.

Formulating in your mind what you are going to say next is an important part of effective listening.

_ and _ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 17: Managing Communication

_____ can be defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

Most executives now believe that important information flows from the:

_____ occurs when the receiver responds to the sender's communication with a return message.

_____ channels exist outside the formally authorized channels and do not adhere to the organization's hierarchy of authority.

_____ is necessary for communication to be considered two-way.

Which of the following comprises the lowest channel richness?

_____ refers to messages sent through human actions and behaviors rather than through words.

_____ refers to messages designed to motivate employees to adopt the company's mission and cultural values and to participate in special ceremonies.

Which of the following links employees in all directions, ranging from the president through middle management, support staff, and line employees?

Managers connect with others, to persuade and influence, primarily by using impersonal written media such as fliers and bulletins.

Non-verbal communication has the biggest impact when using _____.

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Many organizations use suggestion boxes, open door policies, and surveys to facilitate:

Upward communication is usually used to communicate information about all of the following EXCEPT:

Ron, a new associate at Barkley and Sons, is working to cultivate personal relationships with individuals outside of his department, in hopes that someday these relationships will help him succeed professionally. Ron is developing which of the following?

Which of the following is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organization?

Formal _____ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

In a(n) _____ network, individuals can communicate freely with other team members.

Formulating in your mind what you are going to say next is an important part of effective listening.

_____ and _____ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

_ and _ are potential sources for communication errors, because knowledge, attitudes, and background act as filters.