Exam 16: Motivating Employees

Ricky is a manager at InfoServices, where she rewards the top sales employee every month by giving him or her a high-definition TV or PC. This is an example of what employee motivation program?

One weakness of the use of punishment in organizations is that it fails to indicate the correct behavior.

_____ involves whether successful performance will lead to the desired outcome.

CASE Scenario - Donovan Zorn Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories. -The motivator factors, or satisfiers, that Donovan can change and influence include all of the following EXCEPT:

_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

_____ is the value of outcomes, or attraction for outcomes, for the individual.

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?

Many companies are finding that creating a humane work environment that allows people to achieve a balance between work and personal life is also a great high-level motivator.

In David McClelland's acquired needs theory, what are the three acquired needs most commonly discussed and which is(are) not dependent on relationships with other people?

_____ is the extent to which doing the job provides information back to the employee about his or her performance.

The removal of an unpleasant consequence following a desired behavior is referred to as:

_____ have the greatest impact, according to Herzberg, on job satisfaction.

The job characteristic of autonomy influences the worker's experiencing meaningfulness of work.

Hygiene factors are the same as satisfiers and are based on fulfillment of higher level needs including responsibility.

Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:

A(n)_____ refers to a reward given by another person.

Which of the following is the application of motivational theories to the structure of work for improving productivity and satisfaction?

_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.

Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.

Gain sharing rewards employees with part ownership of the organization based on achieving performance goals.