Question 1

Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.

Accepted Answer

A) True 
 B)False

Question 2

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:

Accepted Answer

A)  need for power. 
B)  need for achievement. 
C)  need for affiliation. 
D)  need for relatedness. 
E)  none of these. 
A)  need for power. 
B)  need for achievement. 
C)  need for affiliation. 
D)  need for relatedness. 
E)  none of these.

Question 3

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.

Accepted Answer

A)  Vicarious learning 
B)  Self-efficacy 
C)  Self-reinforcement 
D)  Delegation 
E)  Experiential learning 
A)  Vicarious learning 
B)  Self-efficacy 
C)  Self-reinforcement 
D)  Delegation 
E)  Experiential learning

Question 4

_____ is an important part of the job characteristics model.

Accepted Answer

A)  Critical psychological states 
B)  A hierarchy of needs 
C)  Schedules of reinforcement 
D)  All of these 
E)  None of these 
A)  Critical psychological states 
B)  A hierarchy of needs 
C)  Schedules of reinforcement 
D)  All of these 
E)  None of these

Question 5

CASE
Scenario - Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-One of Donovan's best employees has a driving need to be able to attain a high standard of success, to master complex tasks, and to surpass others. Donovan recognizes these acquired needs as defined as:

Accepted Answer

A)  the need for accomplishment. 
B)  the need for power. 
C)  the need for affiliation. 
D)  the need for adaptation. 
E)  none of these. 
A)  the need for accomplishment. 
B)  the need for power. 
C)  the need for affiliation. 
D)  the need for adaptation. 
E)  none of these.

Question 6

In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?

Accepted Answer

A)  Goal specificity 
B)  Goal difficulty 
C)  Goal acceptance 
D)  Feedback 
E)  Goal motivation 
A)  Goal specificity 
B)  Goal difficulty 
C)  Goal acceptance 
D)  Feedback 
E)  Goal motivation

Question 7

_____ combines a series of tasks into one new, broader job.

Accepted Answer

The answer of _____ combines a series of tasks into...

Question 8

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

Accepted Answer

A)  Safety needs 
B)  Compensation needs 
C)  Physiological needs 
D)  Esteem needs 
E)  Self-actualization needs 
A)  Safety needs 
B)  Compensation needs 
C)  Physiological needs 
D)  Esteem needs 
E)  Self-actualization needs

Question 9

Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try:

Accepted Answer

A)  job simplification. 
B)  job enlargement. 
C)  job rotation. 
D)  job enrichment. 
E)  job lay-off. 
A)  job simplification. 
B)  job enlargement. 
C)  job rotation. 
D)  job enrichment. 
E)  job lay-off.

Question 10

Samuel, a sales associate at an electronics store, learns that his base pay is higher than any other sales associate in the store. He justifies his higher salary to the idea that he must be a top sales associate, generating more revenue than anyone else. This example demonstrates which method for reducing perceived inequity?

Accepted Answer

A)  Working harder, not smarter 
B)  Changing outcomes 
C)  Changing work effort 
D)  Changing perceptions 
E)  Leaving the job 
A)  Working harder, not smarter 
B)  Changing outcomes 
C)  Changing work effort 
D)  Changing perceptions 
E)  Leaving the job

Question 11

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

Accepted Answer

A)  goal specificity 
B)  goal difficulty 
C)  goal acceptance 
D)  feedback 
E)  goal motivation 
A)  goal specificity 
B)  goal difficulty 
C)  goal acceptance 
D)  feedback 
E)  goal motivation

Question 12

Which motivation theory proposes that needs must be satisfied in sequence?

Accepted Answer

A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Social learning theory 
A)  Reinforcement theory 
B)  ERG theory 
C)  Hierarchy of needs theory 
D)  Experiential learning theory 
E)  Social learning theory

Question 13

Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior?

Accepted Answer

A)  Reinforcement theory 
B)  Hierarchy of needs theory 
C)  ERG theory 
D)  Experiential learning theory 
E)  Social learning theory 
A)  Reinforcement theory 
B)  Hierarchy of needs theory 
C)  ERG theory 
D)  Experiential learning theory 
E)  Social learning theory

Question 14

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:

Accepted Answer

A)  extrinsic rewards. 
B)  intrinsic rewards. 
C)  variable rewards. 
D)  all of these. 
E)  none of these. 
A)  extrinsic rewards. 
B)  intrinsic rewards. 
C)  variable rewards. 
D)  all of these. 
E)  none of these.

Question 15

A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they:

Accepted Answer

A)  don't make enough money. 
B)  don't feel appreciated. 
C)  don't believe in what the organization stands for. 
D)  don't like their colleagues. 
E)  don't like their boss. 
A)  don't make enough money. 
B)  don't feel appreciated. 
C)  don't believe in what the organization stands for. 
D)  don't like their colleagues. 
E)  don't like their boss.

Question 16

The job characteristic of feedback provides the worker with:

Accepted Answer

A)  employee growth-need strength. 
B)  experienced meaningfulness of work. 
C)  experienced responsibility. 
D)  knowledge of actual results. 
E)  demotivation. 
A)  employee growth-need strength. 
B)  experienced meaningfulness of work. 
C)  experienced responsibility. 
D)  knowledge of actual results. 
E)  demotivation.

Question 17

The _____ involves whether putting effort into a task will lead to high performance.

Accepted Answer

A)  P -> O expectancy 
B)  E -> P expectancy 
C)  O -> V expectancy 
D)  A -> Z expectancy 
E)  V -> P expectancy 
A)  P -> O expectancy 
B)  E -> P expectancy 
C)  O -> V expectancy 
D)  A -> Z expectancy 
E)  V -> P expectancy

Question 18

According to Maslow, the highest order needs are:

Accepted Answer

A)  self-actualization needs. 
B)  physiological needs. 
C)  esteem needs. 
D)  belongingness needs. 
E)  safety needs. 
A)  self-actualization needs. 
B)  physiological needs. 
C)  esteem needs. 
D)  belongingness needs. 
E)  safety needs.

Question 19

A content theory that proposes that people are motivated by five categories of needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a hierarchical order is called the _____ theory.

Accepted Answer

The answer of A content theory that proposes that people...

Question 20

Three categories of motivation theories are content theories, process theories, and reinforcement theories.

Accepted Answer

A) True 
 B)False

Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.

_____ is an important part of the job characteristics model.

In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?

_____ combines a series of tasks into one new, broader job.

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try:

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

Which motivation theory proposes that needs must be satisfied in sequence?

Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior?

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:

A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they:

The job characteristic of feedback provides the worker with:

The _____ involves whether putting effort into a task will lead to high performance.

According to Maslow, the highest order needs are:

A content theory that proposes that people are motivated by five categories of needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a hierarchical order is called the _____ theory.

Three categories of motivation theories are content theories, process theories, and reinforcement theories.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

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Exam 16: Motivating Employees

Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.

Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:

_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.

_____ is an important part of the job characteristics model.

In goal-setting theory, which term refers to the need to get information to people about how well they are doing in progressing toward goal achievement?

_____ combines a series of tasks into one new, broader job.

Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?

Larry is looking for ways to increase the number of different tasks that an employee performs without increasing task complexity. He should try:

In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.

Which motivation theory proposes that needs must be satisfied in sequence?

Which theory proposes that an individual's motivation can result not just from direct experience of rewards and punishments but also from the person's thoughts and beliefs and his or her observations of other people's behavior?

Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody is the excellent benefits package she receives. Katie is motivated by:

A recent study from the U.S. Department of Labor shows that the top reason that people leave their jobs is because they:

The job characteristic of feedback provides the worker with:

The _____ involves whether putting effort into a task will lead to high performance.

According to Maslow, the highest order needs are:

A content theory that proposes that people are motivated by five categories of needs-physiological, safety, belongingness, esteem, and self-actualization-that exist in a hierarchical order is called the _____ theory.

Three categories of motivation theories are content theories, process theories, and reinforcement theories.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Filters