Question 1

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, and opportunity for growth are called motivators.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an example of a process theory of motivation?

Accepted Answer

A)  Need hierarchy theory 
B)  Equity theory 
C)  Two-factor theory 
D)  ERG theory 
E)  Acquired needs theory 
A)  Need hierarchy theory 
B)  Equity theory 
C)  Two-factor theory 
D)  ERG theory 
E)  Acquired needs theory

Question 3

CASE
Scenario - Donovan Zorn
Donovan Zorn was a successful manager for one of the subsidiaries at Eagles Unlimited. He was responsible for 232 workers and had a span of control of eight lower level managers. Donovan has decided to try to increase performance and productivity by the careful use of motivational theories.
-Donovan understands that perceived inequity creates tensions within individuals that motivate them to bring equity back into balance, and one of his production supervisors feels that she is underpaid. Which of the following is not a common method for reducing perceived inequity?

Accepted Answer

A)  Change in his inputs to the organization 
B)  Change his outcomes from the organization 
C)  Distort his perception 
D)  Leave the job for a new one 
E)  All are common methods 
A)  Change in his inputs to the organization 
B)  Change his outcomes from the organization 
C)  Distort his perception 
D)  Leave the job for a new one 
E)  All are common methods

Question 4

Which of the following combines a series of tasks into one new, broader job?

Accepted Answer

A)  Job simplification 
B)  Job enlargement 
C)  Job rotation 
D)  Job characteristics 
E)  Job lay-off 
A)  Job simplification 
B)  Job enlargement 
C)  Job rotation 
D)  Job characteristics 
E)  Job lay-off

Question 5

Organizations that empower employees often reward them based on the results shown in the company's bottom line.

Accepted Answer

A) True 
 B)False

Question 6

_____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.

Accepted Answer

The answer of _____ is the degree to which the...

Question 7

Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.

Accepted Answer

Physiological and safety needs in Maslow

Question 8

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Accepted Answer

A)  vicarious learning. 
B)  self-efficacy. 
C)  self-reinforcement. 
D)  delegation. 
E)  experiential learning. 
A)  vicarious learning. 
B)  self-efficacy. 
C)  self-reinforcement. 
D)  delegation. 
E)  experiential learning.

Question 9

Process theories emphasize the needs that motivate people.

Accepted Answer

A) True 
 B)False

Question 10

Goal acceptance, in goal-setting theory, means that employees have to "buy into" the goals and be committed to them.

Accepted Answer

A) True 
 B)False

Question 11

The delegation of power and authority to subordinates is referred to as:

Accepted Answer

A)  need for power. 
B)  need for achievement. 
C)  empowerment. 
D)  passing the buck. 
E)  need of affiliation. 
A)  need for power. 
B)  need for achievement. 
C)  empowerment. 
D)  passing the buck. 
E)  need of affiliation.

Question 12

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

Accepted Answer

A) True 
 B)False

Question 13

A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the _____ theory.

Accepted Answer

The answer of A modification of the needs hierarchy theory...

Question 14

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

Accepted Answer

A) True 
 B)False

Question 15

_____ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.

Accepted Answer

The answer of _____ is defined as the altering of...

Question 16

_____ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

Accepted Answer

The answer of _____ theory focuses on an individual's perceptions...

Question 17

One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?

Accepted Answer

A)  Extinction 
B)  Positive reinforcement 
C)  Negative reinforcement 
D)  Avoidance learning 
E)  Desired behavior is reinforced annually 
A)  Extinction 
B)  Positive reinforcement 
C)  Negative reinforcement 
D)  Avoidance learning 
E)  Desired behavior is reinforced annually

Question 18

Which of the following theories concern the thought processes that influence behavior?

Accepted Answer

A)  Process 
B)  Reinforcement 
C)  Content 
D)  Needs 
E)  Maslow's 
A)  Process 
B)  Reinforcement 
C)  Content 
D)  Needs 
E)  Maslow's

Question 19

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

Accepted Answer

A)  Increase the level of hygiene factors 
B)  Increase the level of motivators 
C)  Decrease the level of motivators 
D)  Decrease the level of hygiene factors 
E)  None of these 
A)  Increase the level of hygiene factors 
B)  Increase the level of motivators 
C)  Decrease the level of motivators 
D)  Decrease the level of hygiene factors 
E)  None of these

Question 20

Physiological needs are the most basic human physical needs, which are reflected in the workplace as needs for adequate heat, air, and base salary to ensure survival.

Accepted Answer

A) True 
 B)False

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, and opportunity for growth are called motivators.

Which of the following is an example of a process theory of motivation?

Which of the following combines a series of tasks into one new, broader job?

Organizations that empower employees often reward them based on the results shown in the company's bottom line.

_____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.

Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Process theories emphasize the needs that motivate people.

Goal acceptance, in goal-setting theory, means that employees have to "buy into" the goals and be committed to them.

The delegation of power and authority to subordinates is referred to as:

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the _____ theory.

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

_____ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.

_____ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?

Which of the following theories concern the thought processes that influence behavior?

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

Physiological needs are the most basic human physical needs, which are reflected in the workplace as needs for adequate heat, air, and base salary to ensure survival.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

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Exam 16: Motivating Employees

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, and opportunity for growth are called motivators.

Which of the following is an example of a process theory of motivation?

Which of the following combines a series of tasks into one new, broader job?

Organizations that empower employees often reward them based on the results shown in the company's bottom line.

_____ is the degree to which the worker has freedom, discretion, and self-determination in planning and carrying out tasks.

Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.

At Rightway Industries, new hires spend a significant portion of their first week of training just walking around the factory, observing other workers and watching them get rewarded for doing their jobs well. This is an example of:

Process theories emphasize the needs that motivate people.

Goal acceptance, in goal-setting theory, means that employees have to "buy into" the goals and be committed to them.

The delegation of power and authority to subordinates is referred to as:

The implication of the two-factor theory for managers is clear. Providing hygiene factors will eliminate employee dissatisfaction but will not motivate workers to high achievement levels.

A modification of the needs hierarchy theory that proposes three categories of needs: existence, relatedness, and growth is called the _____ theory.

Extrinsic rewards refers to the satisfaction a person receives in the process of performing a particular action.

_____ is defined as the altering of jobs to increase both the quality of employees' work experience and their productivity.

_____ theory focuses on an individual's perceptions of how fairly he or she is treated relative to others.

One of your fellow team members at work is continually disrupting the team's work with jokes and general horseplay. You hope that by ignoring him he will stop this senseless behavior. You are attempting to use which reinforcement tool?

Which of the following theories concern the thought processes that influence behavior?

The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What would Herzberg recommend if your goal were to increase their level of satisfaction?

Physiological needs are the most basic human physical needs, which are reflected in the workplace as needs for adequate heat, air, and base salary to ensure survival.

Innovative Management for a Changing World

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Small Business Start Ups

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Adaptive Organizations

Managing Change and Innovation

Managing Human Resources

Managing Diversity

Understanding Individual Behavior

Leadership

Managing Communication

Leading Teams

Managing Quality and Performance

Filters