Exam 16: Motivating Employees

The arousal, direction and persistence of behavior refers to motivation.

_____ is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Which of the following is based on the relationships between effort, performance, and outcomes?

Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?

Esteem needs are those needs that relate to the desire for a positive self-image and to receive attention, recognition, and appreciation from others.

Empowering employees means giving them four elements that enable them to act more freely to accomplish their jobs: information, knowledge, power, and rewards.

External and relatedness are the first two groups of needs in Aldefer's ERG theory.

List the five core job dimensions found in the job characteristics model.

Hygiene factors are the same as dissatisfiers and include company policies and procedures.

Which of the following is a content theory that proposes that people are motivated by physiological, safety, belongingness, esteem, and self-actualization needs?

According to Herzberg, _____ is an example of a hygiene factor.

Empowering employees means giving employees _____.

A motivation theory based on the relationship between a given behavior and its consequences is called the _____.

The desire to form close personal relationships, avoid conflict, and establish warm friendships, describes:

Jeff and Rob have a difficult time getting along at work. Most days, Jeff spends a lot of time cracking jokes and goofing off, while Rob constantly nags him and tells him to act like a grownup. On days when Jeff is more reserved, Rob does not nag him, hoping that this will result in improved behavior down the road. This is an example of which form of behavior modification?

One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?

The idea that failure to meet a high-order need may cause a regression to an already satisfied lower-order need is referred to as a(n) _____.

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

_____ is defined as anything that causes a certain behavior to be repeated or inhibited.

According to MANAGER'S SHOPTALK in Chapter 16, a criticism of carrot-and-stick approaches is that extrinsic rewards assume people are driven by higher-level needs.