Exam 7: Exercising Ethical Influence

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Ethical argument is based on the recognition of the difference between ______ and verbal aggression.

(Multiple Choice)
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With the proactive managerial influence tactic of apprising, there is an appeal to feelings of loyalty and friendship.

(True/False)
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All of the following are suggestions from Infante to respond to those who verbally attack you EXCEPT:

(Multiple Choice)
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Those tagged as low performers are given more opportunities to speak, to offer their opinions, and to disagree.

(True/False)
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Leaders give more frequent positive ______ when they have high expectations of followers.

(Multiple Choice)
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According to Toulmin's model for developing arguments, ______ is the proof that supports it.

(Multiple Choice)
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______ is when onlookers fail to intervene to help shooting victims or those suffering from strokes or other health emergencies.

(Multiple Choice)
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Bystander effect is an example of ______.

(Multiple Choice)
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According to Kassing's five strategies, threatening resignation means taking dissent to someone above the immediate supervisor.

(True/False)
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The ______ refers to negative expectations lowering performance.

(Multiple Choice)
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There are no nonverbal indicators that would classify as an aggressive tactic.

(True/False)
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According to the four steps of principled negotiation, combining the people from the problem is the first step.

(True/False)
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The ______ refers to the fact that high self-expectation leads to high performance.

(Multiple Choice)
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______ is a phrase that means assuming without evidence that one event will inevitably lead to a bad result.

(Multiple Choice)
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The principle of reciprocity is based on the idea that most of us recognize that we are more likely to comply with the requests of people we like.

(True/False)
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______ is a proactive managerial influence tactic that offers factual evidence, explanations, and logical arguments to illustrate that a proposal or request will attain task and organization objectives.

(Multiple Choice)
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Discuss the elements from Toulmin's model that can help you in developing an argument.

(Essay)
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Discuss Infante's five skills that make up argumentative competence. How could you apply this skills in the workplace?

(Essay)
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Inaccurate or incomplete citation of sources and quotations is an example of faculty reasoning in your position.

(True/False)
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Discuss a minimum of four questions posed by Lax and Sebenius and argue for or against using these tactics.

(Essay)
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