Exam 7: Exercising Ethical Influence

Supervisors and instructors signal positive expectations by giving adequate time to employees and students, holding appointments in pleasant surroundings, sitting or standing close to workers or class members, nodding and smiling, making frequent eye contact, and using a warm tone of voice.

Using small commitments to leverage bigger ones is called the ______ strategy.

The ______ principle is based on the notion that when opportunities are less available, they appear more valuable.

A straw argument is failing to offer evidence that supports the position.

Meeting and exceeding standards encourages leaders to raise their expectations of us.

According to Kassing's five strategies, ______ is vowing to quit in order to get the management to respond.

______ describes the social and emotional atmosphere leaders create for followers.