Question 1

According to BusinessWeek,in 2010,____ was ranked as the World's Most Innovative Company.

Accepted Answer

A)  Apple 
B)  Nintendo 
C)  Nokia 
D)  Sony 
E)  Procter & Gamble 
A)  Apple 
B)  Nintendo 
C)  Nokia 
D)  Sony 
E)  Procter & Gamble

Question 2

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Accepted Answer

A) True 
 B)False

Question 3

What is force field analysis?

Accepted Answer

A)  The analysis of the forces that drive customers to a certain organization 
B)  The analysis of the forces that drive the organization of a company 
C)  The process of determining which forces drive and which resist a proposed change 
D)  The process by which an organization forces changes to occur 
E)  none of these 
A)  The analysis of the forces that drive customers to a certain organization 
B)  The analysis of the forces that drive the organization of a company 
C)  The process of determining which forces drive and which resist a proposed change 
D)  The process by which an organization forces changes to occur 
E)  none of these

Question 4

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called ____________________.

Accepted Answer

The answer of A type of OD intervention in which...

Question 5

For the compact disc industry,the advent of MP3 technology can best be described as what type of innovation?

Accepted Answer

A)  Disruptive innovation 
B)  Service innovation 
C)  Productive innovation 
D)  Restructuring innovation 
E)  Reverse innovation 
A)  Disruptive innovation 
B)  Service innovation 
C)  Productive innovation 
D)  Restructuring innovation 
E)  Reverse innovation

Question 6

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately,this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

Accepted Answer

A)  Organizational development 
B)  Skunkwork 
C)  Telecommuting 
D)  Downsizing 
E)  Small-group innovation 
A)  Organizational development 
B)  Skunkwork 
C)  Telecommuting 
D)  Downsizing 
E)  Small-group innovation

Question 7

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as ____________________.

Accepted Answer

organizati

Question 8

____ is NOT a type of current problem that organizational development can help address.

Accepted Answer

A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management 
A)  Mergers 
B)  Acquisitions 
C)  Diversification 
D)  Organizational decline 
E)  Conflict management

Question 9

A disparity between existing and desired performance levels is known as a(n)____________________.

Accepted Answer

The answer of A disparity between existing and desired performance...

Question 10

John has tremendous technical skills and frequently comes up with valuable ideas.However,he has little idea how to promote it within the organization.John is a good example of

Accepted Answer

A)  an inventor. 
B)  an idea champion. 
C)  a sponsor. 
D)  a critic. 
E)  an in-transition employee. 
A)  an inventor. 
B)  an idea champion. 
C)  a sponsor. 
D)  a critic. 
E)  an in-transition employee.

Question 11

Sandbox Sally's,Inc.is making some changes to the work schedules of its employees.Some of the employees are not happy with the changes.As their manager,Harry tells them that they can accept it or leave.What approach to change implementation is Harry using?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education

Question 12

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes,improve internal relationships,and increase problem-solving capabilities?

Accepted Answer

A)  Conflict management 
B)  Organizational revitalization 
C)  Organizational development 
D)  Organizational linkage 
E)  Horizontal linkage 
A)  Conflict management 
B)  Organizational revitalization 
C)  Organizational development 
D)  Organizational linkage 
E)  Horizontal linkage

Question 13

Lack of understanding or trust are common reasons for resistance to change.

Accepted Answer

A) True 
 B)False

Question 14

Technology change involves the hierarchy of authority,goals,administrative procedures,and managerial systems.

Accepted Answer

A) True 
 B)False

Question 15

After every quarterly board meeting,Bernice's Bracelets,Inc.announces big changes.They usually do not follow through on these changes.What is causing this lack of enthusiasm?

Accepted Answer

A)  Disagreements about the benefits 
B)  Self interests 
C)  A lack of trust 
D)  Goals and assessments 
E)  Competitors 
A)  Disagreements about the benefits 
B)  Self interests 
C)  A lack of trust 
D)  Goals and assessments 
E)  Competitors

Question 16

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

Accepted Answer

A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education 
A)  Negotiation 
B)  Top management support 
C)  Participation 
D)  Coercion 
E)  Education

Question 17

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Accepted Answer

A)  exploration 
B)  cooperation 
C)  entrepreneurship 
D)  idea incubator 
E)  horizontal linkage 
A)  exploration 
B)  cooperation 
C)  entrepreneurship 
D)  idea incubator 
E)  horizontal linkage

Question 18

Describe the five characteristics of creative people and organizations.

Accepted Answer

The five characteristics are c

Question 19

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following refers to a major shift in the norms,values,attitudes,and mindset of the entire organization?

Accepted Answer

A)  Organization change 
B)  Organization development 
C)  People change 
D)  Culture change 
E)  Artifact change 
A)  Organization change 
B)  Organization development 
C)  People change 
D)  Culture change 
E)  Artifact change

According to BusinessWeek,in 2010,____ was ranked as the World's Most Innovative Company.

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

What is force field analysis?

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called ____________________.

For the compact disc industry,the advent of MP3 technology can best be described as what type of innovation?

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately,this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as ____________________.

____ is NOT a type of current problem that organizational development can help address.

A disparity between existing and desired performance levels is known as a(n)____________________.

John has tremendous technical skills and frequently comes up with valuable ideas.However,he has little idea how to promote it within the organization.John is a good example of

Sandbox Sally's,Inc.is making some changes to the work schedules of its employees.Some of the employees are not happy with the changes.As their manager,Harry tells them that they can accept it or leave.What approach to change implementation is Harry using?

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes,improve internal relationships,and increase problem-solving capabilities?

Lack of understanding or trust are common reasons for resistance to change.

Technology change involves the hierarchy of authority,goals,administrative procedures,and managerial systems.

After every quarterly board meeting,Bernice's Bracelets,Inc.announces big changes.They usually do not follow through on these changes.What is causing this lack of enthusiasm?

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Describe the five characteristics of creative people and organizations.

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Which of the following refers to a major shift in the norms,values,attitudes,and mindset of the entire organization?

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters

Exam 8: Managing Change and Innovation

According to BusinessWeek,in 2010,____ was ranked as the World's Most Innovative Company.

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

What is force field analysis?

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called ____________________.

For the compact disc industry,the advent of MP3 technology can best be described as what type of innovation?

Left-Right Industries employs a diverse set of individuals with strong personalities. Unfortunately,this means that there is a great deal of interpersonal disagreement among employees. What organizational tool would work best in this circumstance to manage conflict?

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as ____________________.

____ is NOT a type of current problem that organizational development can help address.

A disparity between existing and desired performance levels is known as a(n)____________________.

John has tremendous technical skills and frequently comes up with valuable ideas.However,he has little idea how to promote it within the organization.John is a good example of

Sandbox Sally's,Inc.is making some changes to the work schedules of its employees.Some of the employees are not happy with the changes.As their manager,Harry tells them that they can accept it or leave.What approach to change implementation is Harry using?

Which of the following is defined by the text as the application of behavioral science knowledge to improve an organization's health and effectiveness through its ability to cope with environmental changes,improve internal relationships,and increase problem-solving capabilities?

Lack of understanding or trust are common reasons for resistance to change.

Technology change involves the hierarchy of authority,goals,administrative procedures,and managerial systems.

After every quarterly board meeting,Bernice's Bracelets,Inc.announces big changes.They usually do not follow through on these changes.What is causing this lack of enthusiasm?

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

Describe the five characteristics of creative people and organizations.

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Which of the following refers to a major shift in the norms,values,attitudes,and mindset of the entire organization?

Innovative Management for a Changing World

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managerial Planning and Goal Setting

Managerial Decision Making

Designing Adaptive Organizations

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Appendix-Managing Human Resources and Diversity

Filters