Question 1

From an interpretive perspective, organizational culture is best understood as

Accepted Answer

A)  a network of shared meanings. 
B)  the objective features of organizational participation. 
C)  the commitment of members to organizational goals. 
D)  the transmission of messages through organizational channels. 
A)  a network of shared meanings. 
B)  the objective features of organizational participation. 
C)  the commitment of members to organizational goals. 
D)  the transmission of messages through organizational channels. A

Question 2

Describe the different strategies groups use to pressure individuals who fail to follow group norms.

Accepted Answer

There are several strategies that groups use to pressure individuals who fail to follow group norms. One common strategy is social exclusion, where the group intentionally ignores or ostracizes the individual who is not conforming to the norms. This can create a sense of isolation and loneliness for the individual, making them more likely to comply with the group's expectations.

Another strategy is to use peer pressure, where group members actively encourage or coerce the individual to conform to the norms through persuasion, criticism, or even bullying. This can create a strong sense of pressure for the individual to comply in order to avoid conflict or rejection from the group.

Groups may also use manipulation and guilt-tripping to pressure individuals into following group norms. This can involve using emotional tactics to make the individual feel guilty or ashamed for not conforming, or manipulating their emotions to make them feel obligated to comply.

In some cases, groups may also use more extreme measures such as threats or punishment to pressure individuals into following group norms. This can include verbal or physical threats, or even the threat of expulsion from the group if the individual continues to resist conformity.

Overall, these strategies are used to create a strong sense of social pressure and conformity within the group, making it difficult for individuals to deviate from the established norms.

Question 3

According to Martin, subcultures that consistently share their own unique values and assumptions about work reflect which perspective on culture?

Accepted Answer

A)  integrated culture 
B)  differentiated culture 
C)  fragmented culture 
D)  holistic culture 
A)  integrated culture 
B)  differentiated culture 
C)  fragmented culture 
D)  holistic culture B

Question 4

Which of the following would be an example of an implicit norm in an information technology group?

Accepted Answer

A)  a rule that a meeting cannot occur unless at least 50 percent of the members are present 
B)  the use of PowerPoint by everyone when they make presentations 
C)  using Roberts Rules of Order to conduct all business in the group 
D)  a requirement that agenda items be submitted at least 24 hours before the meeting 
A)  a rule that a meeting cannot occur unless at least 50 percent of the members are present 
B)  the use of PowerPoint by everyone when they make presentations 
C)  using Roberts Rules of Order to conduct all business in the group 
D)  a requirement that agenda items be submitted at least 24 hours before the meeting

Question 5

Explain the concept of norms. Then, explain how norms relate to organizational culture.

Accepted Answer

Norms refer to the unwritten rules and e

Question 6

Once set by management, organizational cultures are stable and unchangeable.

Accepted Answer

A) True 
 B)False

Question 7

Explain the difference between pivotal, relevant, and peripheral norms. Provide an example of each from one organization familiar to you (work, school, volunteer).

Accepted Answer

Pivotal norms are the most important and

Question 8

If a person continually violates a group norm after being talked to about what they should do, which strategy would the group likely use?

Accepted Answer

A)  try to persuade the person to follow the norm 
B)  exclude the person from activities 
C)  make fun of the person for violating the norm 
D)  joke with the person about his or her norm violation 
A)  try to persuade the person to follow the norm 
B)  exclude the person from activities 
C)  make fun of the person for violating the norm 
D)  joke with the person about his or her norm violation

Question 9

From a post-positivist perspective, organizational culture is

Accepted Answer

A)  something to be communicated and manipulated to help accomplish organizational goals. 
B)  something that creates assumptions that prevent some people from achieving in the organization. 
C)  the shared values and beliefs that people create as participants in the organization. 
D)  the way in which people learn to accomplish organizational goals without gaining any personal benefit. 
A)  something to be communicated and manipulated to help accomplish organizational goals. 
B)  something that creates assumptions that prevent some people from achieving in the organization. 
C)  the shared values and beliefs that people create as participants in the organization. 
D)  the way in which people learn to accomplish organizational goals without gaining any personal benefit.

Question 10

Using structuration theory, explain how organizations' cultures are generally quite stable, yet are also still susceptible to change.

Accepted Answer

Structuration theory, developed by socio

Question 11

Which of the following is part of the way structuration theory would look at organizational culture?

Accepted Answer

A)  Organizational leaders use rules and resources to create the organizational culture for other members. 
B)  Organizational culture enables and constrains organizational members. 
C)  Organizational culture is stable and enduring and not subject to change. 
D)  Organizational culture is powerful enough that individuals do not have agency or ability to change it. 
A)  Organizational leaders use rules and resources to create the organizational culture for other members. 
B)  Organizational culture enables and constrains organizational members. 
C)  Organizational culture is stable and enduring and not subject to change. 
D)  Organizational culture is powerful enough that individuals do not have agency or ability to change it.

Question 12

Understanding metaphors used by organization members can be an important part of understanding an organization's culture because

Accepted Answer

A)  they reflect an understanding of the way the organization works. 
B)  unlike similes, which describe what something is like, metaphors describe what it is. 
C)  they eliminate the need for subjective understanding of the culture. 
D)  we learn more from the use of language by members than from their actions. 
A)  they reflect an understanding of the way the organization works. 
B)  unlike similes, which describe what something is like, metaphors describe what it is. 
C)  they eliminate the need for subjective understanding of the culture. 
D)  we learn more from the use of language by members than from their actions.

Question 13

Christmas parties, company picnics, and student/faculty social events are all examples of which cultural rite?

Accepted Answer

A)  rites of enhancement 
B)  rites of renewal 
C)  rites of passage 
D)  rites of integration 
A)  rites of enhancement 
B)  rites of renewal 
C)  rites of passage 
D)  rites of integration

Question 14

Explain the steps in completing an ethnography to study an organization's culture.

Accepted Answer

Completing an ethnography to study an or

Question 15

Organizational communication norms are the patterns of who says what to whom when, through what channel, for what duration, and by what decision procedure.

Accepted Answer

A) True 
 B)False

Question 16

Organizational cultures are manifested in a limited range of cultural artifact types.

Accepted Answer

A) True 
 B)False

Question 17

If a person accidentally violates a group norm the first time, which strategy would the group likely use at first?

Accepted Answer

A)  try to persuade the person to follow the norm 
B)  exclude the person from activities 
C)  make fun of the person for violating the norm 
D)  delay and hope the person corrects the behavior in the future 
A)  try to persuade the person to follow the norm 
B)  exclude the person from activities 
C)  make fun of the person for violating the norm 
D)  delay and hope the person corrects the behavior in the future

Question 18

Which of the following is probably an example of a relevant norm in the family restaurant in the scenario in chapter 6?

Accepted Answer

A)  You should park your car in the parking spaces farthest away from the door. 
B)  You should wear black pants and a white shirt if you are a server or host. 
C)  If you are going to miss a shift, you should call in two hours ahead of time. 
D)  If the customer is a regular, you should know his or her name. 
A)  You should park your car in the parking spaces farthest away from the door. 
B)  You should wear black pants and a white shirt if you are a server or host. 
C)  If you are going to miss a shift, you should call in two hours ahead of time. 
D)  If the customer is a regular, you should know his or her name.

Question 19

Which of the following is probably an example of a peripheral norm in the family restaurant in the scenario in chapter 6?

Accepted Answer

A)  Check your assigned schedule at the beginning of each work week. 
B)  You should park as far away from the front door as you can in the parking lot. 
C)  If you are going to miss a shift, you should call in two hours ahead of time. 
D)  Be courteous to customers even when they are rude to you. 
A)  Check your assigned schedule at the beginning of each work week. 
B)  You should park as far away from the front door as you can in the parking lot. 
C)  If you are going to miss a shift, you should call in two hours ahead of time. 
D)  Be courteous to customers even when they are rude to you.

Question 20

Choose between a script analysis, ritual analysis, and a metaphor analysis. Describe the steps a researcher uses to complete this type of analysis.

Accepted Answer

A script analysis, ritual analysis, and

From an interpretive perspective, organizational culture is best understood as

Describe the different strategies groups use to pressure individuals who fail to follow group norms.

According to Martin, subcultures that consistently share their own unique values and assumptions about work reflect which perspective on culture?

Which of the following would be an example of an implicit norm in an information technology group?

Explain the concept of norms. Then, explain how norms relate to organizational culture.

Once set by management, organizational cultures are stable and unchangeable.

Explain the difference between pivotal, relevant, and peripheral norms. Provide an example of each from one organization familiar to you (work, school, volunteer).

If a person continually violates a group norm after being talked to about what they should do, which strategy would the group likely use?

From a post-positivist perspective, organizational culture is

Using structuration theory, explain how organizations' cultures are generally quite stable, yet are also still susceptible to change.

Which of the following is part of the way structuration theory would look at organizational culture?

Understanding metaphors used by organization members can be an important part of understanding an organization's culture because

Christmas parties, company picnics, and student/faculty social events are all examples of which cultural rite?

Explain the steps in completing an ethnography to study an organization's culture.

Organizational communication norms are the patterns of who says what to whom when, through what channel, for what duration, and by what decision procedure.

Organizational cultures are manifested in a limited range of cultural artifact types.

If a person accidentally violates a group norm the first time, which strategy would the group likely use at first?

Which of the following is probably an example of a relevant norm in the family restaurant in the scenario in chapter 6?

Which of the following is probably an example of a peripheral norm in the family restaurant in the scenario in chapter 6?

Choose between a script analysis, ritual analysis, and a metaphor analysis. Describe the steps a researcher uses to complete this type of analysis.

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters

Exam 6: Communication and Organizational Culture

From an interpretive perspective, organizational culture is best understood as

Describe the different strategies groups use to pressure individuals who fail to follow group norms.

According to Martin, subcultures that consistently share their own unique values and assumptions about work reflect which perspective on culture?

Which of the following would be an example of an implicit norm in an information technology group?

Explain the concept of norms. Then, explain how norms relate to organizational culture.

Once set by management, organizational cultures are stable and unchangeable.

Explain the difference between pivotal, relevant, and peripheral norms. Provide an example of each from one organization familiar to you (work, school, volunteer).

If a person continually violates a group norm after being talked to about what they should do, which strategy would the group likely use?

From a post-positivist perspective, organizational culture is

Using structuration theory, explain how organizations' cultures are generally quite stable, yet are also still susceptible to change.

Which of the following is part of the way structuration theory would look at organizational culture?

Understanding metaphors used by organization members can be an important part of understanding an organization's culture because

Christmas parties, company picnics, and student/faculty social events are all examples of which cultural rite?

Explain the steps in completing an ethnography to study an organization's culture.

Organizational communication norms are the patterns of who says what to whom when, through what channel, for what duration, and by what decision procedure.

Organizational cultures are manifested in a limited range of cultural artifact types.

If a person accidentally violates a group norm the first time, which strategy would the group likely use at first?

Which of the following is probably an example of a relevant norm in the family restaurant in the scenario in chapter 6?

Which of the following is probably an example of a peripheral norm in the family restaurant in the scenario in chapter 6?

Choose between a script analysis, ritual analysis, and a metaphor analysis. Describe the steps a researcher uses to complete this type of analysis.

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters