Question 1

Organizations exist, in part, in communication processes.

Accepted Answer

A) True 
 B)False  True

Question 2

A legal definition of an organization focuses on which of the following?

Accepted Answer

A)  organizations as entities that have legal rights and clear membership boundaries 
B)  organizations as entities that are responsible to their communities and not just themselves 
C)  organizations as entities that exist only through communication and have flexible membership boundaries 
D)  organizations as entities that have physical features such as buildings, materials, and personnel 
A)  organizations as entities that have legal rights and clear membership boundaries 
B)  organizations as entities that are responsible to their communities and not just themselves 
C)  organizations as entities that exist only through communication and have flexible membership boundaries 
D)  organizations as entities that have physical features such as buildings, materials, and personnel A

Question 3

Refute the claim: "The purpose of all excellent organizational communication is to be absolutely clear."

Accepted Answer

While clarity is certainly an important aspect of organizational communication, it is not the sole purpose of excellent communication within an organization. Effective communication also involves building relationships, fostering collaboration, inspiring and motivating employees, and creating a positive organizational culture. In some cases, being absolutely clear may not be the most important goal, as communication may need to be nuanced or tailored to different audiences. Additionally, excellent organizational communication also involves active listening, empathy, and understanding the needs and perspectives of others. Therefore, the purpose of all excellent organizational communication is not solely to be absolutely clear, but to also create a positive and productive work environment.

Question 4

Explain the difference between the information transfer and the transactional definitions of communication. Provide examples to illustrate your ideas.

Accepted Answer

The information transfer model of commun

Question 5

A communicative definition of an organization focuses on which of the following?

Accepted Answer

A)  organizations as entities that exist only through communication and have flexible membership boundaries 
B)  organizations as entities that are responsible to their communities and not just themselves 
C)  organizations as entities that have legal rights and clear membership boundaries 
D)  organizations as entities that have physical features such as buildings, materials, and personnel 
A)  organizations as entities that exist only through communication and have flexible membership boundaries 
B)  organizations as entities that are responsible to their communities and not just themselves 
C)  organizations as entities that have legal rights and clear membership boundaries 
D)  organizations as entities that have physical features such as buildings, materials, and personnel

Question 6

Which of the following is not a characteristic of a critical perspective of organizational communication?

Accepted Answer

A)  Critical scholars study organizations through a variety of research methods. 
B)  Critical scholars focus on how organizational systems favor one group over another. 
C)  Critical scholars focus on organizational outcomes like profits and employee morale. 
D)  Critical scholars study organizations as systems of oppression. 
A)  Critical scholars study organizations through a variety of research methods. 
B)  Critical scholars focus on how organizational systems favor one group over another. 
C)  Critical scholars focus on organizational outcomes like profits and employee morale. 
D)  Critical scholars study organizations as systems of oppression.

Question 7

Which of the following is a characteristic of a critical perspective of organizational communication?

Accepted Answer

A)  Critical scholars focus on how information is disseminated throughout organizations. 
B)  Critical scholars focus on the shared meaning of organizational members. 
C)  Critical scholars focus on organizational outcomes like profits and employee morale. 
D)  Critical scholars focus on how organizational systems favor one group over another. 
A)  Critical scholars focus on how information is disseminated throughout organizations. 
B)  Critical scholars focus on the shared meaning of organizational members. 
C)  Critical scholars focus on organizational outcomes like profits and employee morale. 
D)  Critical scholars focus on how organizational systems favor one group over another.

Question 8

Which of the following statements about strategic ambiguity is true?

Accepted Answer

A)  Strategic ambiguity usually restricts organizational change by reducing organizational adaptability. 
B)  Strategic ambiguity is necessarily bad. 
C)  Strategic ambiguity is often an important means for supporting status distinctions and maintaining interpersonal relationships. 
D)  Strategic ambiguity will generally make explicit any disagreements organization members have. 
A)  Strategic ambiguity usually restricts organizational change by reducing organizational adaptability. 
B)  Strategic ambiguity is necessarily bad. 
C)  Strategic ambiguity is often an important means for supporting status distinctions and maintaining interpersonal relationships. 
D)  Strategic ambiguity will generally make explicit any disagreements organization members have.

Question 9

Which of the following mission statements is most likely to create unified diversity through effective use of strategic ambiguity? "Our mission is to

Accepted Answer

A)  make the owner increasingly wealthy." 
B)  increase our shareholders' stock price dramatically." 
C)  serve customers with world-class excellence." 
D)  make a paycheck." 
A)  make the owner increasingly wealthy." 
B)  increase our shareholders' stock price dramatically." 
C)  serve customers with world-class excellence." 
D)  make a paycheck."

Question 10

In an organization, managers always wear dress shoes and dress shirts, but frontline workers are allowed to wear athletic shoes and business-casual company shirts. This most clearly demonstrates which of the general characteristics of nonverbal communication?

Accepted Answer

A)  security 
B)  social contact 
C)  vocalics 
D)  status 
A)  security 
B)  social contact 
C)  vocalics 
D)  status

Question 11

Choose three of the five uses of strategic ambiguity. Explain those three and provide an example to illustrate each one.

Accepted Answer

Strategic ambiguity is a communication s

Question 12

A social definition of an organization focuses on which of the following?

Accepted Answer

A)  organizations as entities that have legal rights and clear membership boundaries 
B)  organizations as entities that are responsible to their communities and not just themselves 
C)  organizations as entities that have physical features such as buildings, materials, and personnel 
D)  organizations as entities that exist only through communication and have flexible membership boundaries 
A)  organizations as entities that have legal rights and clear membership boundaries 
B)  organizations as entities that are responsible to their communities and not just themselves 
C)  organizations as entities that have physical features such as buildings, materials, and personnel 
D)  organizations as entities that exist only through communication and have flexible membership boundaries

Question 13

Post-positivistic researchers assume that reality is stable and patterned enough to measure reliably.

Accepted Answer

A) True 
 B)False

Question 14

A shared meaning definition of communication focuses on which of the following?

Accepted Answer

A)  how people interpret nonverbal communication during a communication event 
B)  how people interact to influence the meaning of a communication event 
C)  whether people who experience a communication event understand it as intended by the sender 
D)  whether people who experience a communication event agree on its meaning 
A)  how people interpret nonverbal communication during a communication event 
B)  how people interact to influence the meaning of a communication event 
C)  whether people who experience a communication event understand it as intended by the sender 
D)  whether people who experience a communication event agree on its meaning

Question 15

According to the transactional model of communication, communicators seek to reduce noise to improve their understanding of one another.

Accepted Answer

A) True 
 B)False

Question 16

Defining organizations in terms of the communication process suggests all the following except:

Accepted Answer

A)  Organizations cannot exist without communication. 
B)  Organizations need physical facilities. 
C)  Organizational members' talk helps to make organizations what they are. 
D)  The study of communication is critical to understanding organizations. 
A)  Organizations cannot exist without communication. 
B)  Organizations need physical facilities. 
C)  Organizational members' talk helps to make organizations what they are. 
D)  The study of communication is critical to understanding organizations.

Question 17

Which of the following is a focus of a transactional definition of communication?

Accepted Answer

A)  the process by which receivers come to share meaning about communication 
B)  the process by which a sender transfers information to a receiver 
C)  the process by which communicators use nonverbal communication 
D)  the process by which meaning is created via the interaction of people 
A)  the process by which receivers come to share meaning about communication 
B)  the process by which a sender transfers information to a receiver 
C)  the process by which communicators use nonverbal communication 
D)  the process by which meaning is created via the interaction of people

Question 18

Which of the following statements about strategic ambiguity is false?

Accepted Answer

A)  Strategic ambiguity can allow for a sense of agreement or unity among organizational members. 
B)  Strategic ambiguity can help individuals to maintain relationships. 
C)  Strategic ambiguity can allow for organizational change and adaptability. 
D)  Strategic ambiguity is necessarily bad. 
A)  Strategic ambiguity can allow for a sense of agreement or unity among organizational members. 
B)  Strategic ambiguity can help individuals to maintain relationships. 
C)  Strategic ambiguity can allow for organizational change and adaptability. 
D)  Strategic ambiguity is necessarily bad.

Question 19

Contrast the nonverbal characteristics of an office space with a lot of cubicles versus an open office space.

Accepted Answer

In an office space with a lot of cubicle

Question 20

An information transfer definition of communication focuses attention on which of the following?

Accepted Answer

A)  examining whether information successfully moves from one person to others as a result of communication 
B)  whether people agree on the meaning of communication that has occurred 
C)  how people interact to create meaning through their communication 
D)  the ways that nonverbal communication effect meaning 
A)  examining whether information successfully moves from one person to others as a result of communication 
B)  whether people agree on the meaning of communication that has occurred 
C)  how people interact to create meaning through their communication 
D)  the ways that nonverbal communication effect meaning

Organizations exist, in part, in communication processes.

A legal definition of an organization focuses on which of the following?

Refute the claim: "The purpose of all excellent organizational communication is to be absolutely clear."

Explain the difference between the information transfer and the transactional definitions of communication. Provide examples to illustrate your ideas.

A communicative definition of an organization focuses on which of the following?

Which of the following is not a characteristic of a critical perspective of organizational communication?

Which of the following is a characteristic of a critical perspective of organizational communication?

Which of the following statements about strategic ambiguity is true?

Which of the following mission statements is most likely to create unified diversity through effective use of strategic ambiguity? "Our mission is to

In an organization, managers always wear dress shoes and dress shirts, but frontline workers are allowed to wear athletic shoes and business-casual company shirts. This most clearly demonstrates which of the general characteristics of nonverbal communication?

Choose three of the five uses of strategic ambiguity. Explain those three and provide an example to illustrate each one.

A social definition of an organization focuses on which of the following?

Post-positivistic researchers assume that reality is stable and patterned enough to measure reliably.

A shared meaning definition of communication focuses on which of the following?

According to the transactional model of communication, communicators seek to reduce noise to improve their understanding of one another.

Defining organizations in terms of the communication process suggests all the following except:

Which of the following is a focus of a transactional definition of communication?

Which of the following statements about strategic ambiguity is false?

Contrast the nonverbal characteristics of an office space with a lot of cubicles versus an open office space.

An information transfer definition of communication focuses attention on which of the following?

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters

Exam 1: Introduction

Organizations exist, in part, in communication processes.

A legal definition of an organization focuses on which of the following?

Refute the claim: "The purpose of all excellent organizational communication is to be absolutely clear."

Explain the difference between the information transfer and the transactional definitions of communication. Provide examples to illustrate your ideas.

A communicative definition of an organization focuses on which of the following?

Which of the following is not a characteristic of a critical perspective of organizational communication?

Which of the following is a characteristic of a critical perspective of organizational communication?

Which of the following statements about strategic ambiguity is true?

Which of the following mission statements is most likely to create unified diversity through effective use of strategic ambiguity? "Our mission is to

In an organization, managers always wear dress shoes and dress shirts, but frontline workers are allowed to wear athletic shoes and business-casual company shirts. This most clearly demonstrates which of the general characteristics of nonverbal communication?

Choose three of the five uses of strategic ambiguity. Explain those three and provide an example to illustrate each one.

A social definition of an organization focuses on which of the following?

Post-positivistic researchers assume that reality is stable and patterned enough to measure reliably.

A shared meaning definition of communication focuses on which of the following?

According to the transactional model of communication, communicators seek to reduce noise to improve their understanding of one another.

Defining organizations in terms of the communication process suggests all the following except:

Which of the following is a focus of a transactional definition of communication?

Which of the following statements about strategic ambiguity is false?

Contrast the nonverbal characteristics of an office space with a lot of cubicles versus an open office space.

An information transfer definition of communication focuses attention on which of the following?

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Communication During Organizational Exit

Filters