Question 1

Which of the following is an example of a social exchange rather than an economic exchange?

Accepted Answer

A)  A coworker negotiates two days of vacation time next month to make up for working over the weekend. 
B)  The company gives you comp time so if you work through lunch you can leave early. 
C)  A coworker bought office supplies for your department last month, and you buy computer supplies for his department this month. 
D)  A coworker helped you with ideas to finish a project last week, so you take her to lunch one day. 
A)  A coworker negotiates two days of vacation time next month to make up for working over the weekend. 
B)  The company gives you comp time so if you work through lunch you can leave early. 
C)  A coworker bought office supplies for your department last month, and you buy computer supplies for his department this month. 
D)  A coworker helped you with ideas to finish a project last week, so you take her to lunch one day. D

Question 2

At the termination breakpoint, the supervisor has decided that

Accepted Answer

A)  additional training is needed to help retain the employee. 
B)  the employee has the ability to succeed but lacks motivation. 
C)  additional training will not help the employee improve. 
D)  the employee needs additional support to avoid being fired. 
A)  additional training is needed to help retain the employee. 
B)  the employee has the ability to succeed but lacks motivation. 
C)  additional training will not help the employee improve. 
D)  the employee needs additional support to avoid being fired. C

Question 3

Which of the following describes a likely pattern of communication prior to a planned exit?

Accepted Answer

A)  The employee does not tell anyone except family members until just before quitting. 
B)  The employee has told most friends, family, and people at work in advance of quitting. 
C)  The employee does not tell anyone at work about the plan ahead of time. 
D)  The employee has asked people who know about the plan to keep it secret. 
A)  The employee does not tell anyone except family members until just before quitting. 
B)  The employee has told most friends, family, and people at work in advance of quitting. 
C)  The employee does not tell anyone at work about the plan ahead of time. 
D)  The employee has asked people who know about the plan to keep it secret. B

Question 4

If an employee quit his job due to the comparison level, it would mean the employee:

Accepted Answer

A)  did not think the pay was equal to the amount of work. 
B)  did not think the benefits were equal to those offered elsewhere. 
C)  thought he could get paid more working somewhere else. 
D)  thought the job did not pay what he was told it would pay. 
A)  did not think the pay was equal to the amount of work. 
B)  did not think the benefits were equal to those offered elsewhere. 
C)  thought he could get paid more working somewhere else. 
D)  thought the job did not pay what he was told it would pay.

Question 5

Which of the following is a recommendation so that exit interviews will provide better information?

Accepted Answer

A)  The employee's supervisor should conduct the interview because the employee has developed trust. 
B)  The interview should be conducted in a neutral spot with plenty of time. 
C)  The interviewer should defend the organization against incorrect information in responses. 
D)  The interview should only cover general attitudes and not specific incidents. 
A)  The employee's supervisor should conduct the interview because the employee has developed trust. 
B)  The interview should be conducted in a neutral spot with plenty of time. 
C)  The interviewer should defend the organization against incorrect information in responses. 
D)  The interview should only cover general attitudes and not specific incidents.

Question 6

Which of the following is an example of a shock leading to a voluntary exit?

Accepted Answer

A)  An employee finds out that she has been significantly underpaid compared to colleagues. 
B)  An employee has been finding work more dissatisfying for some time. 
C)  An employee has finally finished a degree and even earned honors in the process. 
D)  An employee finds out that she has inherited a large sum of money. 
A)  An employee finds out that she has been significantly underpaid compared to colleagues. 
B)  An employee has been finding work more dissatisfying for some time. 
C)  An employee has finally finished a degree and even earned honors in the process. 
D)  An employee finds out that she has inherited a large sum of money.

Question 7

In progressive discipline, the problem-solving breakpoint occurs when a supervisor

Accepted Answer

A)  notices that a subordinate makes a mistake that need fixing. 
B)  decides that a subordinate is doing poorly and needs retraining. 
C)  notices that a subordinate is not getting along with peers. 
D)  decides that a subordinate would be better at a different job. 
A)  notices that a subordinate makes a mistake that need fixing. 
B)  decides that a subordinate is doing poorly and needs retraining. 
C)  notices that a subordinate is not getting along with peers. 
D)  decides that a subordinate would be better at a different job.

Question 8

Which of the following communication patterns is unlikely to occur during a shock (e.g., being passed over for a promotion) that leads to exit?

Accepted Answer

A)  The employee is secretive about looking for another job until one is secured. 
B)  The employee talks about the shock to family away from work. 
C)  The employee openly tells people weeks in advance about quitting. 
D)  The employee quits without providing an explanation to most coworkers. 
A)  The employee is secretive about looking for another job until one is secured. 
B)  The employee talks about the shock to family away from work. 
C)  The employee openly tells people weeks in advance about quitting. 
D)  The employee quits without providing an explanation to most coworkers.

Question 9

As the supervisor moves from the performance breakpoint to the termination breakpoint, the attribution about the cause of the employee's poor performance moves from

Accepted Answer

A)  external problems with the situation to more serious problems in the situation. 
B)  internal problems with the employee to more serious problem with the employee. 
C)  internal problems with the employee to external problems with the situation. 
D)  external problems with the situation to internal problems with the employee. 
A)  external problems with the situation to more serious problems in the situation. 
B)  internal problems with the employee to more serious problem with the employee. 
C)  internal problems with the employee to external problems with the situation. 
D)  external problems with the situation to internal problems with the employee.

Question 10

If an employee stays in a job she is unhappy with due to the comparison level of alternatives, it could mean that the employee thinks

Accepted Answer

A)  she cannot make more money somewhere else. 
B)  she is being overpaid for the work she does. 
C)  the benefits are appropriate for her job. 
D)  the work conditions are what she expects. 
A)  she cannot make more money somewhere else. 
B)  she is being overpaid for the work she does. 
C)  the benefits are appropriate for her job. 
D)  the work conditions are what she expects.

Question 11

Which of the following is not generally recommend to be included as part of the termination meeting?

Accepted Answer

A)  discussion of the employee's positive attributes and contributions to the company 
B)  at least two managers are present so that there is a witness to what happens 
C)  documentation of the employee's problems and failures are presented 
D)  discussion of final paychecks and other final actions like returning keys or uniforms 
A)  discussion of the employee's positive attributes and contributions to the company 
B)  at least two managers are present so that there is a witness to what happens 
C)  documentation of the employee's problems and failures are presented 
D)  discussion of final paychecks and other final actions like returning keys or uniforms

Question 12

Which of the following would not be a way for a supervisor to change the cost-benefit ratio for an employee so he or she leaves "voluntarily"?

Accepted Answer

A)  assigning the employee to the least desirable jobs in the department 
B)  giving the employee fewer hours to work "due to budget restraints" 
C)  assigning the employee only the jobs he or she has been successful at in the past 
D)  telling the employee he or she would make more money at a competitor 
A)  assigning the employee to the least desirable jobs in the department 
B)  giving the employee fewer hours to work "due to budget restraints" 
C)  assigning the employee only the jobs he or she has been successful at in the past 
D)  telling the employee he or she would make more money at a competitor

Question 13

Which of the following would not be a way for peers to change the cost-benefit ratio for an employee so that he or she leaves "voluntarily"?

Accepted Answer

A)  Peers exclude the employee from small talk and social events. 
B)  Peers give the employee more important responsibilities at work. 
C)  Peers stop providing extra help to the employee to get work done. 
D)  Peers talk about the benefits of working at another company. 
A)  Peers exclude the employee from small talk and social events. 
B)  Peers give the employee more important responsibilities at work. 
C)  Peers stop providing extra help to the employee to get work done. 
D)  Peers talk about the benefits of working at another company.

Question 14

Which of the following is an example of gradual disenchantment leading to a voluntary exit?

Accepted Answer

A)  An employee is very upset by the new supervisor and so quits. 
B)  An employee has been unexpectedly recruited for a job by another organization. 
C)  An employee is finally finishing a degree after years of night school. 
D)  An employee has become unhappy with a career choice over time. 
A)  An employee is very upset by the new supervisor and so quits. 
B)  An employee has been unexpectedly recruited for a job by another organization. 
C)  An employee is finally finishing a degree after years of night school. 
D)  An employee has become unhappy with a career choice over time.

Question 15

Which of the following is a common problem with gaining useful information during an exit interview?

Accepted Answer

A)  Employees are rushed and do not want to take the time to be interviewed. 
B)  Employees leave to quickly so there is not time to conduct them. 
C)  Employers avoid asking the questions that would give them useful information. 
D)  Employees provide less than truthful answers to keep future options open. 
A)  Employees are rushed and do not want to take the time to be interviewed. 
B)  Employees leave to quickly so there is not time to conduct them. 
C)  Employers avoid asking the questions that would give them useful information. 
D)  Employees provide less than truthful answers to keep future options open.

Question 16

At the problem-solving breakpoint, the supervisor should do all of the following except

Accepted Answer

A)  provide training to help the employee improve. 
B)  provide support and resources so the employee can succeed. 
C)  document the goals and performance of the employee. 
D)  begin advertising for a possible replacement employee. 
A)  provide training to help the employee improve. 
B)  provide support and resources so the employee can succeed. 
C)  document the goals and performance of the employee. 
D)  begin advertising for a possible replacement employee.

Question 17

Employees who are leaving on good terms will often do the following except

Accepted Answer

A)  be concerned that the remaining employees get along well after they leave. 
B)  try to pass on important information that they might need once the employee leaves. 
C)  be fairly ambiguous about their reasons for leaving with close friends. 
D)  try to find people to perform some of the duties they typically completed. 
A)  be concerned that the remaining employees get along well after they leave. 
B)  try to pass on important information that they might need once the employee leaves. 
C)  be fairly ambiguous about their reasons for leaving with close friends. 
D)  try to find people to perform some of the duties they typically completed.

Question 18

Which of the following is most likely not an example of a planned voluntary exit?

Accepted Answer

A)  An employee quits to care for a parent who suddenly became very ill. 
B)  An employee quits when her children finish college. 
C)  An employee quits when his wife reaches her retirement age. 
D)  An employee quits when she finishes her graduate degree. 
A)  An employee quits to care for a parent who suddenly became very ill. 
B)  An employee quits when her children finish college. 
C)  An employee quits when his wife reaches her retirement age. 
D)  An employee quits when she finishes her graduate degree.

Question 19

Which of the following could be a likely pattern of communication for gradual disenchantment?

Accepted Answer

A)  The employee becomes less involved in the organization's communication network. 
B)  The employee spends more time talking to a supervisor about opportunities at work. 
C)  The employee becomes an important communication liaison for coworkers. 
D)  The employee spends more time talking to customers or clients at work. 
A)  The employee becomes less involved in the organization's communication network. 
B)  The employee spends more time talking to a supervisor about opportunities at work. 
C)  The employee becomes an important communication liaison for coworkers. 
D)  The employee spends more time talking to customers or clients at work.

Question 20

Although it is important to focus on the employee who is being terminated, it is also important that the manager consider the rest of the coworkers because they

Accepted Answer

A)  likely were the ones who pushed for the employee to be fired. 
B)  have a right to know why the employee was fired. 
C)  have to make sense of the situation with or without help from the manager. 
D)  likely want to have a say in the hiring of a replacement employee. 
A)  likely were the ones who pushed for the employee to be fired. 
B)  have a right to know why the employee was fired. 
C)  have to make sense of the situation with or without help from the manager. 
D)  likely want to have a say in the hiring of a replacement employee.

Which of the following is an example of a social exchange rather than an economic exchange?

At the termination breakpoint, the supervisor has decided that

Which of the following describes a likely pattern of communication prior to a planned exit?

If an employee quit his job due to the comparison level, it would mean the employee:

Which of the following is a recommendation so that exit interviews will provide better information?

Which of the following is an example of a shock leading to a voluntary exit?

In progressive discipline, the problem-solving breakpoint occurs when a supervisor

Which of the following communication patterns is unlikely to occur during a shock (e.g., being passed over for a promotion) that leads to exit?

As the supervisor moves from the performance breakpoint to the termination breakpoint, the attribution about the cause of the employee's poor performance moves from

If an employee stays in a job she is unhappy with due to the comparison level of alternatives, it could mean that the employee thinks

Which of the following is not generally recommend to be included as part of the termination meeting?

Which of the following would not be a way for a supervisor to change the cost-benefit ratio for an employee so he or she leaves "voluntarily"?

Which of the following would not be a way for peers to change the cost-benefit ratio for an employee so that he or she leaves "voluntarily"?

Which of the following is an example of gradual disenchantment leading to a voluntary exit?

Which of the following is a common problem with gaining useful information during an exit interview?

At the problem-solving breakpoint, the supervisor should do all of the following except

Employees who are leaving on good terms will often do the following except

Which of the following is most likely not an example of a planned voluntary exit?

Which of the following could be a likely pattern of communication for gradual disenchantment?

Although it is important to focus on the employee who is being terminated, it is also important that the manager consider the rest of the coworkers because they

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

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Exam 15: Communication During Organizational Exit

Which of the following is an example of a social exchange rather than an economic exchange?

At the termination breakpoint, the supervisor has decided that

Which of the following describes a likely pattern of communication prior to a planned exit?

If an employee quit his job due to the comparison level, it would mean the employee:

Which of the following is a recommendation so that exit interviews will provide better information?

Which of the following is an example of a shock leading to a voluntary exit?

In progressive discipline, the problem-solving breakpoint occurs when a supervisor

Which of the following communication patterns is unlikely to occur during a shock (e.g., being passed over for a promotion) that leads to exit?

As the supervisor moves from the performance breakpoint to the termination breakpoint, the attribution about the cause of the employee's poor performance moves from

If an employee stays in a job she is unhappy with due to the comparison level of alternatives, it could mean that the employee thinks

Which of the following is not generally recommend to be included as part of the termination meeting?

Which of the following would not be a way for a supervisor to change the cost-benefit ratio for an employee so he or she leaves "voluntarily"?

Which of the following would not be a way for peers to change the cost-benefit ratio for an employee so that he or she leaves "voluntarily"?

Which of the following is an example of gradual disenchantment leading to a voluntary exit?

Which of the following is a common problem with gaining useful information during an exit interview?

At the problem-solving breakpoint, the supervisor should do all of the following except

Employees who are leaving on good terms will often do the following except

Which of the following is most likely not an example of a planned voluntary exit?

Which of the following could be a likely pattern of communication for gradual disenchantment?

Although it is important to focus on the employee who is being terminated, it is also important that the manager consider the rest of the coworkers because they

Introduction

Communication and Anticipatory Socialization

Communication and Organizational Encounter

Communication and Management Theory

Communication Channels and Structures

Communication and Organizational Culture

Communication With Organizational Members

Communication and Leadership

Communication and Decision-Making

Communication and Conflict

Communication, Power, and Resistance

Communication and Work-Nonwork Issues

Communication and the Changing Work Environment: Technology, Diversity, and Globalization

Communication During Career and Organizational Transitions

Filters