Question 1

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Accepted Answer

A) True 
 B)False

Question 2

A press conference was held and a new commissioner was announced by the governor. The acting commissioner was not aware of the change and was not able to make an announcement to staff prior to the press conference. The rumor mill started as soon as the press conference ended that the agency was being dismantled and all the employees would be laid off. Was this a reasonable response to the change?

Accepted Answer

A)  Yes, because there was a climate of mistrust. 
B)  Yes, because there was surprise and fear of the unknown. 
C)  No, because there was a fear of failure. 
D)  No, because, there was a history of disruption of group relationships. 
E)  Yes, because there was a lack of a reward system. 
A)  Yes, because there was a climate of mistrust. 
B)  Yes, because there was surprise and fear of the unknown. 
C)  No, because there was a fear of failure. 
D)  No, because, there was a history of disruption of group relationships. 
E)  Yes, because there was a lack of a reward system.

Question 3

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a(n) ________ innovation.

Accepted Answer

A)  technology 
B)  product 
C)  process 
D)  improvement 
E)  new-direction 
A)  technology 
B)  product 
C)  process 
D)  improvement 
E)  new-direction

Question 4

When it comes to learning from failure in the innovation process, Pixar President Ed Catmull said,

Accepted Answer

A)  "Work within a competent team so that blame is spread around among strong players." 
B)  "Look for innovation in small increments, so that failure risks are small." 
C)  "Mistakes are inevitable consequence of doing something new and should be seen as valuable." 
D)  "Develop a tolerance for ambiguity so that failure does not personally upset you." 
E)  "Avoid it by almost any means necessary because it will irreparably harm your reputation." 
A)  "Work within a competent team so that blame is spread around among strong players." 
B)  "Look for innovation in small increments, so that failure risks are small." 
C)  "Mistakes are inevitable consequence of doing something new and should be seen as valuable." 
D)  "Develop a tolerance for ambiguity so that failure does not personally upset you." 
E)  "Avoid it by almost any means necessary because it will irreparably harm your reputation."

Question 5

Which of the following statements is true about the effectiveness of OD?

Accepted Answer

A)  Managers should engage in organizational change for the sake of change to keep ideas fresh. 
B)  Change programs are more successful when they are oriented toward achieving quick short-term results only. 
C)  Change efforts should produce positive results, using multiple interventions, supported by management. 
D)  Single interventions are more focused and produce better results. 
E)  OD is more likely to succeed when top managers get out of the way and let middle-level managers lead the process. 
A)  Managers should engage in organizational change for the sake of change to keep ideas fresh. 
B)  Change programs are more successful when they are oriented toward achieving quick short-term results only. 
C)  Change efforts should produce positive results, using multiple interventions, supported by management. 
D)  Single interventions are more focused and produce better results. 
E)  OD is more likely to succeed when top managers get out of the way and let middle-level managers lead the process.

Question 6

This question contains multiple sections; be sure to answer each.
First, list the three sources of resistance to change, giving an example of each.
Next, define a change agent and explain his or her role in bringing about organizational change.
Third, imagine that you are the CEO of Home Shopper, a personalized shopping service. Currently you have 20 personal shoppers on staff. To compete better, you decide to change your way of doing business. Instead of meeting clients at their homes to discuss their clothing preferences and look through catalogs, your employees will now be required to pick each customer up at her home, take her to various stores, and work with her to choose the right clothes. This stronger focus on each customer means that each of your employees will have fewer clients, which means they may earn less money and commissions. Explain some types of resistance you might encounter from your employees and how you might address each one.

Accepted Answer

Resistance to change has three causes: (

Question 7

Suppose your college or university wanted to make a major change in some important aspect of student life at your school, such as getting students more involved in charitable organizations. How should the college or university use Lewin's model to guide its actions?

Accepted Answer

The student should list the following st

Question 8

As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ________ stage of OD.

Accepted Answer

A)  unfreezing 
B)  intervention 
C)  evaluation 
D)  diagnosis 
E)  refreezing 
A)  unfreezing 
B)  intervention 
C)  evaluation 
D)  diagnosis 
E)  refreezing

Question 9

________ is the set of techniques used for implementing planned change to make people and organizations more effective.

Accepted Answer

A)  Corporate transformation 
B)  Organizational development 
C)  Revitalization 
D)  Continuous improvement 
E)  Incremental innovation 
A)  Corporate transformation 
B)  Organizational development 
C)  Revitalization 
D)  Continuous improvement 
E)  Incremental innovation

Question 10

During Lewin's refreezing stage, managers should

Accepted Answer

A)  make employees dissatisfied with the present way of doing things. 
B)  give employees the tools for change. 
C)  provide benchmarking results. 
D)  encourage and reinforce the desired change in the employees. 
E)  reduce the barriers to change. 
A)  make employees dissatisfied with the present way of doing things. 
B)  give employees the tools for change. 
C)  provide benchmarking results. 
D)  encourage and reinforce the desired change in the employees. 
E)  reduce the barriers to change.

Question 11

Krystal works in the cosmetic industry. She is tasked with creating new perfumes, colognes, and lipstick colors annually. Her daughter has asked her to come to her school and present at career day, as she thinks what her mom does is cool and fun. How will Krystal describe what her mom does?

Accepted Answer

A)  Krystal will say she is an organizational developer. 
B)  Krystal will say she is a treatment developer. 
C)  Krystal will say she is a product innovator. 
D)  Krystal will say she is a process innovator. 
E)  Krystal will say she is an improvement innovator. 
A)  Krystal will say she is an organizational developer. 
B)  Krystal will say she is a treatment developer. 
C)  Krystal will say she is a product innovator. 
D)  Krystal will say she is a process innovator. 
E)  Krystal will say she is an improvement innovator.

Question 12

Studies exploring nurses' perceptions about using PDAs in their daily patient practice found initial resistance, with some nurses concerned about the cost and short technological life cycle of these devices. As part of the ________ stage of change, the nurses' managers try to instill in them the motivation to change, encouraging them to let go of attitudes and behaviors that are resistant to innovation.

Accepted Answer

A)  unfreezing 
B)  freezing 
C)  change 
D)  refreezing 
E)  thawing 
A)  unfreezing 
B)  freezing 
C)  change 
D)  refreezing 
E)  thawing

Question 13

Which types of behaviors by managers might indicate a need for change?

Accepted Answer

Excessive conflict between managers and

Question 14

Which of the following is an effective way to deal with change and innovation?

Accepted Answer

A)  Insist on success and punish failure. 
B)  Offer different explanations for the change to different work groups. 
C)  Hold closely to established methods of getting the job done. 
D)  Innovate by varying existing products that are already on the market. 
E)  Have flexibility and adaptability. 
A)  Insist on success and punish failure. 
B)  Offer different explanations for the change to different work groups. 
C)  Hold closely to established methods of getting the job done. 
D)  Innovate by varying existing products that are already on the market. 
E)  Have flexibility and adaptability.

Question 15

As you prepare yourself for change, which is ongoing, think of five self-affirmations you can use to remind yourself to remain open to change.

Accepted Answer

Sample affirmations include: "My work do

Question 16

A year after she assisted Interior Heating and Lighting in making changes to an employee incentive plan, Coral, an OD consultant, is visiting the company to determine if the changes were helpful. Coral will compare sales and turnover data from the last three years to the current year. Coral is in the ________ stage of the OD process.

Accepted Answer

A)  refreezing 
B)  intervention 
C)  diagnosis 
D)  evaluation 
E)  adaptation 
A)  refreezing 
B)  intervention 
C)  diagnosis 
D)  evaluation 
E)  adaptation

Question 17

As owner and senior accountant at a tax preparation firm, Ben is changing the work schedule of all employees, including managers and accountants, for the months of March and April, the company's busiest time. He is requiring everyone to work on weekends, just as he has during the tax-preparation season for the last ten years. How does Ben predict the employees will react?

Accepted Answer

A)  They will be terribly upset and will quit. 
B)  They will be moderately upset but not be willing to quit. 
C)  They will be moderately upset and complain. 
D)  They will hardly be upset or not be upset at all. 
E)  They will be terribly upset but not quit. 
A)  They will be terribly upset and will quit. 
B)  They will be moderately upset but not be willing to quit. 
C)  They will be moderately upset and complain. 
D)  They will hardly be upset or not be upset at all. 
E)  They will be terribly upset but not quit.

Question 18

The human resource manager at Creative Minds Inc. has just calculated that the employee absenteeism rate for 2017 is 18 percent higher than it was in 2016, and the turnover rate increased 20 percent over the same time period. Which of the following is NOT an option she should consider for improving the situation?

Accepted Answer

A)  Wait until 2018 and see what the turnover rate is at the end of that year. 
B)  Deal with employees' possible work overloads. 
C)  Identify causes of job dissatisfaction. 
D)  Address and adjust job design. 
E)  Identify possible employee role conflicts. 
A)  Wait until 2018 and see what the turnover rate is at the end of that year. 
B)  Deal with employees' possible work overloads. 
C)  Identify causes of job dissatisfaction. 
D)  Address and adjust job design. 
E)  Identify possible employee role conflicts.

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a(n) ________ innovation.

When it comes to learning from failure in the innovation process, Pixar President Ed Catmull said,

Which of the following statements is true about the effectiveness of OD?

Suppose your college or university wanted to make a major change in some important aspect of student life at your school, such as getting students more involved in charitable organizations. How should the college or university use Lewin's model to guide its actions?

As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ________ stage of OD.

________ is the set of techniques used for implementing planned change to make people and organizations more effective.

During Lewin's refreezing stage, managers should

Krystal works in the cosmetic industry. She is tasked with creating new perfumes, colognes, and lipstick colors annually. Her daughter has asked her to come to her school and present at career day, as she thinks what her mom does is cool and fun. How will Krystal describe what her mom does?

Which types of behaviors by managers might indicate a need for change?

Which of the following is an effective way to deal with change and innovation?

As you prepare yourself for change, which is ongoing, think of five self-affirmations you can use to remind yourself to remain open to change.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Managing Individual Differences and Behaviour: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

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Exam 10: Organizational Change and Innovation: Lifelong Challenges

Corporate restructurings threaten to eliminate jobs and generally trigger strong resistance.

Keurig created a new category of coffee/tea preparation by offering one-cup-at-a-time pod-style brewing with its "K-cups." Keurig's product is an example of a(n) ________ innovation.

When it comes to learning from failure in the innovation process, Pixar President Ed Catmull said,

Which of the following statements is true about the effectiveness of OD?

Suppose your college or university wanted to make a major change in some important aspect of student life at your school, such as getting students more involved in charitable organizations. How should the college or university use Lewin's model to guide its actions?

As an OD consultant, Mika is designing a survey of employee attitudes to be given to workers at Hope Urgent Care, a provider of emergency-care services in a low-income neighborhood. In collecting this information, Mika is conducting the ________ stage of OD.

________ is the set of techniques used for implementing planned change to make people and organizations more effective.

During Lewin's refreezing stage, managers should

Krystal works in the cosmetic industry. She is tasked with creating new perfumes, colognes, and lipstick colors annually. Her daughter has asked her to come to her school and present at career day, as she thinks what her mom does is cool and fun. How will Krystal describe what her mom does?

Which types of behaviors by managers might indicate a need for change?

Which of the following is an effective way to deal with change and innovation?

As you prepare yourself for change, which is ongoing, think of five self-affirmations you can use to remind yourself to remain open to change.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Managing Individual Differences and Behaviour: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters