Question 1

Describe the four types of objectives used in MBO and give examples of each type.

Accepted Answer

Management by objectives (MBO) is a four-step process in which (1) the manager and employee jointly set objectives for the employee, (2) the manager develops action plans, (3) the manager and employee periodically review the employee's performance, and (4) the manager makes a performance appraisal and rewards the employee according to results. The purpose of MBO is to motivate rather than control subordinates. Examples from students will vary.

Question 2

________ are plans developed for activities that are not likely to be repeated in the future, such as plans for programs or projects.

Accepted Answer

A)  Solo plans 
B)  Lone-use proposals 
C)  Individual arrangements 
D)  Single-use plans 
E)  Standing plans 
A)  Solo plans 
B)  Lone-use proposals 
C)  Individual arrangements 
D)  Single-use plans 
E)  Standing plans D

Question 3

While preparing a self-assessment of your job performance the previous year, you are required to list three goals for the coming year. You list the following as one of your goals: "I will triple sales in my territory by the end of the next fiscal year." Based on the SMART criteria, what is the problem with this goal?

Accepted Answer

A)  It does not have a target date. 
B)  It is not specific. 
C)  It is not measurable. 
D)  It is not results-oriented. 
E)  It is not attainable. 
A)  It does not have a target date. 
B)  It is not specific. 
C)  It is not measurable. 
D)  It is not results-oriented. 
E)  It is not attainable. E

Question 4

One Fortune article states that "vision should describe what's happening to the world you compete in and what you want to do about it" and

Accepted Answer

A)  "it should help reduce competition." 
B)  "it should guarantee organizational success." 
C)  "it should guide decisions." 
D)  "it should improve employee morale." 
E)  "it should reduce the glass ceiling." 
A)  "it should help reduce competition." 
B)  "it should guarantee organizational success." 
C)  "it should guide decisions." 
D)  "it should improve employee morale." 
E)  "it should reduce the glass ceiling."

Question 5

The head librarian issued a directive that "Absolutely no food or drink are allowed in the library." She issued this directive because several computers and keyboards in the computer labs, as well as several study cubes, were recently damaged by spilled drinks and food. This is a(n) ________ issued by the librarian.

Accepted Answer

A)  procedure 
B)  industry standard 
C)  rule 
D)  level of certification 
E)  certified procedure 
A)  procedure 
B)  industry standard 
C)  rule 
D)  level of certification 
E)  certified procedure

Question 6

At the end of the company retreat, Dashaun had a blueprint for how to move forward for the year. His primary objective had been met. What do you think his primary objective was?

Accepted Answer

A)  to have an outline of how the goals were going to be met 
B)  to have an explanation of the company's new slogan 
C)  to understand the financials so that he could explain them to the shareholders 
D)  to have a guide for ethical decision making 
E)  to have a set of research and development priorities 
A)  to have an outline of how the goals were going to be met 
B)  to have an explanation of the company's new slogan 
C)  to understand the financials so that he could explain them to the shareholders 
D)  to have a guide for ethical decision making 
E)  to have a set of research and development priorities

Question 7

________ can be another term used for a goal.

Accepted Answer

A)  Task 
B)  Vision 
C)  Business plan 
D)  Objective 
E)  Norm 
A)  Task 
B)  Vision 
C)  Business plan 
D)  Objective 
E)  Norm

Question 8

Heather is the store manager for a national grocery retailer, and she received the yearly tactical plan from Sanjay, her district manager. Heather is meeting with her department managers to plan how to implement the specific tasks outlined in Sanjay's plan for the next year. Heather is engaged in operational planning.

Accepted Answer

A) True 
 B)False

Question 9

This question contains two parts; be sure to answer each part. First, define strategic management, explaining how managers from all parts of the organization are involved and the three types of planning that are a part of strategic management. Next, imagine that you are planning to open a bagel shop. Give specific examples of each of the three types of planning with regard to your bagel shop.

Accepted Answer

Strategic management is a process that i

Question 10

Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n)

Accepted Answer

A)  lower-level objective. 
B)  front-line goal. 
C)  tactical goal. 
D)  supervisory objective. 
E)  operational goal. 
A)  lower-level objective. 
B)  front-line goal. 
C)  tactical goal. 
D)  supervisory objective. 
E)  operational goal.

Question 11

Which of the following is NOT a reason for an organization to adopt planning and strategic management?

Accepted Answer

A)  developing MBO 
B)  encouraging new ideas 
C)  developing a sustainable competitive advantage 
D)  providing direction and momentum 
E)  setting long-term goals. 
A)  developing MBO 
B)  encouraging new ideas 
C)  developing a sustainable competitive advantage 
D)  providing direction and momentum 
E)  setting long-term goals.

Question 12

Nick, a hotel general manager, has had great success using MBO. Vivian, his district manager, has found that Nick's employees are highly motivated. Because Nick ________, Vivian is able to discern that he is using MBO.

Accepted Answer

A)  has increased training 
B)  rewards his employees with compliments, raises, and other benefits as they meet their goals 
C)  is big on discipline 
D)  gives few compliments, but is very honest with his employees 
E)  uses the Outward Theory that proposes discussing issues in open meetings 
A)  has increased training 
B)  rewards his employees with compliments, raises, and other benefits as they meet their goals 
C)  is big on discipline 
D)  gives few compliments, but is very honest with his employees 
E)  uses the Outward Theory that proposes discussing issues in open meetings

Question 13

How often should a company revise its strategic plan?

Accepted Answer

A)  every five years rather than every two years 
B)  every five years rather than every ten years 
C)  every ten years 
D)  continuously 
E)  closer to every one or two years 
A)  every five years rather than every two years 
B)  every five years rather than every ten years 
C)  every ten years 
D)  continuously 
E)  closer to every one or two years

Question 14

________ are at the top of the organization and get more specific as they move toward ________.

Accepted Answer

A)  Short-term goals; long-term goals. 
B)  Customer service goals; employees. 
C)  Financial goals; the shop floor. 
D)  Objectives and activities; upper-level management. 
E)  Cascading goals; individual employees. 
A)  Short-term goals; long-term goals. 
B)  Customer service goals; employees. 
C)  Financial goals; the shop floor. 
D)  Objectives and activities; upper-level management. 
E)  Cascading goals; individual employees.

Question 15

Contrast strategic, tactical, and operational planning, explaining the time frame associated with each type.

Accepted Answer

Strategic planning is done by top manage

Question 16

You have an idea for a company that sources fruits from local farms and makes fresh juices on a daily basis. You want to start a subscription-based service in which households within a 100-mile radius subscribe to your plan and receive two gallons of freshly squeezed juice (for example, cherry juice, apple juice, lemonade) twice a week. As you think about starting your business, you ask yourself: Am I being responsive to the customer? Is it innovative? Can I offer a quality product? After asking these questions, review and identify which question you forgot to ask that would give you a sustainable advantage.

Accepted Answer

A)  Is the resource or capability valuable? 
B)  Is the resource or capability currently controlled by only a few firms or no other firms? 
C)  Is the firm organized to exploit the resource of capability? 
D)  What values should be emphasized? 
E)  What is its level of effectiveness? 
A)  Is the resource or capability valuable? 
B)  Is the resource or capability currently controlled by only a few firms or no other firms? 
C)  Is the firm organized to exploit the resource of capability? 
D)  What values should be emphasized? 
E)  What is its level of effectiveness?

Question 17

When using MBO, managers should meet with employees reasonably often-either informally as needed or formally every three months-to review progress.

Accepted Answer

A) True 
 B)False

Question 18

Prior to opening her new restaurant, Alice is deciding what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Alice is creating her

Accepted Answer

A)  business model. 
B)  mentoring plan. 
C)  code of ethics. 
D)  risk statement. 
E)  code of business. 
A)  business model. 
B)  mentoring plan. 
C)  code of ethics. 
D)  risk statement. 
E)  code of business.

Question 19

Cascading is essential to promoting consistency in goals. Which three criteria must be met for goal cascading to be successful? Describe and explain each criterion.

Accepted Answer

First, top management must be committed

Question 20

Which of the following is an example of a mission statement?

Accepted Answer

A)  "to create a world where the family farm is valued over the large-scale production of agribusiness" 
B)  "to become a beacon of hope for those suffering from mental hardship" 
C)  "to make education accessible to everyone in the world" 
D)  "to engage in business practices that are not only legal but also ethical" 
E)  "to offer the lowest prices on new hardcover books, anywhere in the world" 
A)  "to create a world where the family farm is valued over the large-scale production of agribusiness" 
B)  "to become a beacon of hope for those suffering from mental hardship" 
C)  "to make education accessible to everyone in the world" 
D)  "to engage in business practices that are not only legal but also ethical" 
E)  "to offer the lowest prices on new hardcover books, anywhere in the world"

Describe the four types of objectives used in MBO and give examples of each type.

________ are plans developed for activities that are not likely to be repeated in the future, such as plans for programs or projects.

One Fortune article states that "vision should describe what's happening to the world you compete in and what you want to do about it" and

At the end of the company retreat, Dashaun had a blueprint for how to move forward for the year. His primary objective had been met. What do you think his primary objective was?

________ can be another term used for a goal.

Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n)

Which of the following is NOT a reason for an organization to adopt planning and strategic management?

Nick, a hotel general manager, has had great success using MBO. Vivian, his district manager, has found that Nick's employees are highly motivated. Because Nick ________, Vivian is able to discern that he is using MBO.

How often should a company revise its strategic plan?

are at the top of the organization and get more specific as they move toward .

Contrast strategic, tactical, and operational planning, explaining the time frame associated with each type.

When using MBO, managers should meet with employees reasonably often-either informally as needed or formally every three months-to review progress.

Prior to opening her new restaurant, Alice is deciding what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Alice is creating her

Cascading is essential to promoting consistency in goals. Which three criteria must be met for goal cascading to be successful? Describe and explain each criterion.

Which of the following is an example of a mission statement?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Organizational Change and Innovation: Lifelong Challenges

Managing Individual Differences and Behaviour: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters

Exam 5: Planning: the Foundation of Successful Management

Describe the four types of objectives used in MBO and give examples of each type.

________ are plans developed for activities that are not likely to be repeated in the future, such as plans for programs or projects.

One Fortune article states that "vision should describe what's happening to the world you compete in and what you want to do about it" and

At the end of the company retreat, Dashaun had a blueprint for how to move forward for the year. His primary objective had been met. What do you think his primary objective was?

________ can be another term used for a goal.

Aliya is a front-line supervisor in a clothing store. She desires to decrease the time she spends working on doing her daily closing work by 45 minutes. Aliya has set herself a(n)

Which of the following is NOT a reason for an organization to adopt planning and strategic management?

Nick, a hotel general manager, has had great success using MBO. Vivian, his district manager, has found that Nick's employees are highly motivated. Because Nick ________, Vivian is able to discern that he is using MBO.

How often should a company revise its strategic plan?

________ are at the top of the organization and get more specific as they move toward ________.

Contrast strategic, tactical, and operational planning, explaining the time frame associated with each type.

When using MBO, managers should meet with employees reasonably often-either informally as needed or formally every three months-to review progress.

Prior to opening her new restaurant, Alice is deciding what items to offer on the menu, the anticipated profits and expenses, the tasks of various employees, and how those jobs will be handled. Alice is creating her

Cascading is essential to promoting consistency in goals. Which three criteria must be met for goal cascading to be successful? Describe and explain each criterion.

Which of the following is an example of a mission statement?

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Organizational Change and Innovation: Lifelong Challenges

Managing Individual Differences and Behaviour: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters

are at the top of the organization and get more specific as they move toward .