Chat with AIExam 1: The Exceptional Manager: What You Do, How You Do It
________ refer(s) to interpersonal or people skills needed for success at work.
(86) 
VerifiedC
According to the theory of ________, noted by The New York Times columnist Thomas Friedman, there is an urge to address the crises of destabilizing climate change and rising competition for energy.
(77) VerifiedC
Define and explain the three roles that managers play, according to Henry Mintzberg. Also explain and give an example for the sub roles within each category.
(85) VerifiedMintzberg identified three important roles played by managers:
Interpersonal roles-Managers interact with people inside and outside their work units. The three interpersonal roles include figurehead (performing symbolic tasks that represent your organization, such as attending employee birthday parties), leader (being responsible for the actions, successes, and failures of your subordinates as in taking responsibility when an employee does something unethical), and liaison activities (working with other people outside your work unit to develop alliances that will help you achieve your organization's goals, as in talking to managers of other departments to help facilitate the flow of work among different employee groups).
Informational roles-As monitor, disseminator, and spokesperson, managers receive and communicate information with other people inside and outside the organization. In the monitoring role, you are constantly alert for useful information, perhaps reading The Wall Street Journal daily to keep up with changes in the economy. In the disseminator role, you make sure employees receive key information, such as information about changes in company policy or new markets the company is planning to enter. In the spokesperson role, you show the company's best face to people outside the company, perhaps by granting interviews with the local news station to talk about the company's new environment-friendly manufacturing techniques.
Decisional roles-Managers use information to make decisions to solve problems or take advantage of opportunities. The four decision-making roles are entrepreneur, disturbance handler, resource allocator, and negotiator. As an entrepreneur, you initiate and encourage change and innovation, perhaps by leading an initiative to decrease energy consumption by 10 percent within the office. As a disturbance handler, you fix unforeseen problems, perhaps using technical skills to help get the production process back on track. As a resource allocator, you set priorities about the use of resources, making sure that you are investing time and money in activities that will offer a high return on investment. As a negotiator, you work with others inside and outside the organization to accomplish your goals, understanding the give-and-take (negotiating skills) that successful management requires.
To maintain a competitive advantage, the top management of a national furniture store made the decision to increase employee training, add rewards that motivate employees, and look at improving procedures related to disciplining workers. These decisions are made by managers who play a ________ role.
(85) Leonardo is a district manager who oversees several store managers in a national chain of retailers. Leonardo reports directly to the vice president of stores and marketing, a member of top management. Leonardo is a middle manager.
(75) Which of the following jobs in a high-tech company would be considered a "high-touch job"?
(77) In 2015, approximately what percentage of the U.S. population was foreign-born?
(89) Sanjay is the top executive at a hospital. He is known for being the first person at work in the mornings and the last to leave. Some even say that he seems to live there. He is always accessible by phone, even when on vacation. Last year, he worked meetings to be standing meetings that lasted only 15 minutes. Using Mintzberg's findings, how would you characterize Sanjay?
(75) Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these questions, which managerial role was Rochelle playing?
(74) Studies show that dealing with excessive and unimportant e-mail and text messages in the workplace can lead to
(74) Marquez, the hotel manager, knows that the number of guests at his hotel has significantly decreased. Therefore, corporate has made it clear that the amount each department can spend on certain items will need to be cut for the year. Marquez needs to work with the hotel department managers on how to cut costs, as a part of his role as
(70) The city fire department offers its services to any individual within its city limits, so even Ken, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ________organization.
(62) Even for nonprofits, sooner or later there will be no organization without
(77) What is efficiency? What is effectiveness? Imagine you manage a local gas station. Which criteria might you use to determine your efficiency as a manager? Which criteria might you use to determine your effectiveness?
(101) Which one of the following is one way to think about management?
(87) The management team at Imagine Advertising is trying to land a new client. Carla, the CEO, has set targets for how much the contract needs to be and has delegated out the tasks. Dominic and Stella are sent out to meet with the client. In the past, they have been successful at helping clients see the big picture and how their advertising team can help the client realize their goals. What principal function do Dominic and Stella possess?
(67) In medium- and large-sized cities, such as Cincinnati, Indianapolis, Chicago, and New York, many residents have been getting rid of their cars. Keeping a car in a city can be very expensive and quite a hassle due to a lack of parking and strong parking regulations that lead to expensive tickets for even minor parking infringements. Residents have learned that they can join services, such as ZipCar, that allow them to "borrow" cars from a fleet when they need them. They pay a monthly fee for the service, and they use an online application to "reserve" a car for when they need it. All of the hassle is gone; the car is ready for them when they need it; and parking is always guaranteed. ZipCar and other companies like it are examples of
(84) This question has two parts; be sure to answer each.
First, describe the three principal skills that good managers need to have.
Second, suppose you are the managing editor of a local newspaper, and give an example of each skill that you might use daily while performing your job.
(78) According to the ________, taking care of customers is essential to obtaining a competitive advantage.
(78) 
Filters
- Essay(0)
- Multiple Choice(0)
- Short Answer(0)
- True False(0)
- Matching(0)