Exam 1: The Exceptional Manager: What You Do, How You Do It

Suppose you are the dean of the business school at your college or university. In addition to your academic duties, you must manage your department. Discuss some ways you might meet the challenges of managing information technology for students and faculty.

A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. ________ is the system that allows the sharing of knowledge and information throughout an organization.

Explain how companies like Airbnb and Uber are changing the way that companies are doing business.

Brianne, vice president of finance, and Dominic, vice president of human resources, are

Darla is an experienced plant manager. She has been assigned to help a struggling plant meet its target goals. On her first day she asks for the organizational chart and the last month's productivity reports. What would Darla do with those two documents?

In February, Pedro, the manager of a pool supply and cleaning company, is looking at the upcoming need for more workers to handle the increased customers in spring and summer. Which of the four key management processes is he using?

The owners of a local coffee shop routinely try to develop new menu items and seek better ways of helping their customers. ________ is the result of their efforts.

As a store manager, Leah has to play the role of negotiator, such as purchasing products at a fair price for her company. As she handles this responsibility, Leah is playing the ________ role.

Tutors for Students (TFS) is an organization with the purpose of offering free tutoring to older students. TFS does NOT expect to earn any money through its operations. Therefore, TFS is an example of a ________ organization.

What do technical skills consist of?

Because Delta Development Services is the only company that supplies a critical product for clients, customers of Delta are likely to

You work as the sales manager for a company that sells paper supplies to businesses of all sizes. Because the profit margins are razor-thin, you need to ensure that you are getting the very best prices on all paper supplies from the manufacturers. When reviewing the quarterly profit statement, you realize that your costs are higher than they should be, and you trace the higher costs back to an employee who has been lax about getting competitive bids to ensure the lowest prices. When you conduct your research to determine the reason for the higher costs, and take action to bring those costs back down, in which of the key management processes are you taking part?

What process will you use to develop your career readiness?

Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ________ skills are particularly important for top managers.

Describe your career readiness. Be sure to include any skill gaps and plans to decrease those gaps.

According to management scholar Henry Mintzberg, which of the following is true of managers?

Why is willingness at the center of the process when it comes to managing your career readiness?

Career readiness represents the extent to which you possess the ________ desired by employers.

A town police officer is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by

What does being a manager offer to an employee?