Exam 10: Organizational Change and Innovation: Lifelong Challenges

Fran's Crazy Salts has just been bought by Allspice. Employees are unsure of what that will mean for their jobs, as Allspice already has a competent workforce. As a result, many employees have started to call out sick and have begun to look for other jobs. Fran's Crazy Salts should use a change agent to address

Lewin's change model consists of

Which of the following is NOT an inside force that indicates organizational change might be needed?

Define and describe the three types of change and provide an example of each.

Lamar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills so the team can function better. He has observed them working together to solve problems and he has shared the latest customer survey results with them. Lamar is conducting the ________ stage of the OD process.

The increasing diversity of the American workforce, and the fact that people aged 18-34 are more likely to be living with their parents than with a spouse or partner, are both examples of a(n) ________ force for change.

A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ________ innovation.

Salon Products recently introduced a new all-natural shampoo. Logan, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Logan should

Which of the following is NOT a self-affirmation?

B corporations are ones whose stocks are NOT listed on NASDAQ or as part of the Dow Jones Industrial Average.

This question has two parts; be sure to answer each. First, describe the difference between proactive and reactive change, contrast how managers act in each type. Which type of change is better? Second, imagine that you own a dog walking service, Pooches. How might you be proactive in terms of managing your business?

An example of innovative change is a department store deciding to adopt a new practice used by competitors by staying open 24 hours a day and requiring employees to work flexible schedules, a change that employees are likely to see as moderately threatening.

During Lewin's changing stage, managers should

In organizational development, what type of interventions is NOT recommended for use?

Which of the following circumstances is less unlikely to increase the success of OD?

A managerial innovation that improves the efficiency of a company's cross-functional teams would be considered a ________ innovation.

________ change introduces a new practice to an organization but one that is not new to the industry.

Matthias wants to change the reward system to be more team-focused and less individual-focused. He has met with managers at each level, put out an e-mail blast to all employees so no one would be expecting the employee of the month announcement, and he posted the criteria that would be evaluated by a team for the reward. He thought he had covered all of his bases, so when he received an anonymous e-mail from an upset employee about the change, he was caught off guard. What did Matthias NOT realize would be an impact of the change?

Which of the following is an example of a proactive change?

"What shall we do about the problem?" is the question that would most likely be asked during the ________ stage of OD.