Question 1

Which of the following is an inside force for change?

Accepted Answer

A)  domestic competition 
B)  recession 
C)  advancements in automation 
D)  immigration 
E)  low productivity and turnover 
A)  domestic competition 
B)  recession 
C)  advancements in automation 
D)  immigration 
E)  low productivity and turnover

Question 2

Adaptive change is the least threatening type of change and is therefore least likely to create resistance.

Accepted Answer

A) True 
 B)False

Question 3

Despite the increase of automation, which jobs are on the rise?

Accepted Answer

A)  knowledge work jobs 
B)  bookkeeping jobs 
C)  clerical jobs 
D)  assembly-line jobs 
E)  jobs that require unskilled labor 
A)  knowledge work jobs 
B)  bookkeeping jobs 
C)  clerical jobs 
D)  assembly-line jobs 
E)  jobs that require unskilled labor

Question 4

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Accepted Answer

A)  Change agency 
B)  Benchmarking 
C)  OD intervention 
D)  Radical innovation 
E)  Resistance to change 
A)  Change agency 
B)  Benchmarking 
C)  OD intervention 
D)  Radical innovation 
E)  Resistance to change

Question 5

Fresh and Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, and it is an example of ________ change.

Accepted Answer

A)  adaptive 
B)  innovative 
C)  familiar 
D)  radically innovative 
E)  highly complex 
A)  adaptive 
B)  innovative 
C)  familiar 
D)  radically innovative 
E)  highly complex

Question 6

Describe what OD is and what it can be used for.

Accepted Answer

OD (organizational development) is a set

Question 7

During annual inventory week, a department store may ask its employees to work 12 hours a day instead of the usual 8. During tax-preparation time, the store's accounting department may work similar hours. Although accounting employees are in a different department from stockroom and sales employees, it's reasonable to expect that the accounting employees wouldn't be terribly upset by the temporary change in hours because they've seen it in effect elsewhere in the store. This is an example of innovative change.

Accepted Answer

A) True 
 B)False

Question 8

Firms such as Patagonia and Seventh Generation actively collect information about customer preferences and try to address them in their new products. Patagonia and Seventh Generation are actively trying to adapt to

Accepted Answer

A)  shareholder, customer, and market changes. 
B)  social and political pressures. 
C)  human resource concerns. 
D)  managers' behavior. 
E)  technological advancements. 
A)  shareholder, customer, and market changes. 
B)  social and political pressures. 
C)  human resource concerns. 
D)  managers' behavior. 
E)  technological advancements.

Question 9

A(n) ________ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers.

Accepted Answer

A)  revolutionary 
B)  adaptive 
C)  radically innovative 
D)  reactive 
E)  innovative 
A)  revolutionary 
B)  adaptive 
C)  radically innovative 
D)  reactive 
E)  innovative

Question 10

An innovative change involves ________ complexity, cost, and uncertainty.

Accepted Answer

A)  no 
B)  minimum 
C)  hidden 
D)  moderate 
E)  extreme 
A)  no 
B)  minimum 
C)  hidden 
D)  moderate 
E)  extreme

Question 11

What does a manager who is desiring change NOT have control over?

Accepted Answer

A)  people 
B)  job design 
C)  change agents 
D)  communication and leadership 
E)  policies and procedures 
A)  people 
B)  job design 
C)  change agents 
D)  communication and leadership 
E)  policies and procedures

Question 12

How are offshore suppliers changing the way U.S. companies work?

Accepted Answer

A)  Other countries can market the products and build a consumer base faster than in the United States. 
B)  Other countries can produce products with less governmental oversight, so it is cheaper. 
C)  Other countries have employees willing to work twice as hard for half the pay. 
D)  Import tariffs are still cheaper than a U.S. payroll. 
E)  Education in foreign companies exceeds that of the United States, so product development is further ahead. 
A)  Other countries can market the products and build a consumer base faster than in the United States. 
B)  Other countries can produce products with less governmental oversight, so it is cheaper. 
C)  Other countries have employees willing to work twice as hard for half the pay. 
D)  Import tariffs are still cheaper than a U.S. payroll. 
E)  Education in foreign companies exceeds that of the United States, so product development is further ahead.

Question 13

This question has two parts; be sure to answer both.
First, give examples of two forces outside an organization and two forces inside that would be likely indicators of a need for change.
Next, imagine that you run a small downtown store, Games R Us, that specializes in selling board games from around the world. Explain how each of the forces you identified might affect your business.

Accepted Answer

Outside forces include the following:
1.

Question 14

Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch. P&G's new product is an example of an improvement innovation.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is an example of a force for change originating outside the organization?

Accepted Answer

A)  productivity issues 
B)  conflict management 
C)  structural reorganization 
D)  social and political pressures 
E)  absenteeism 
A)  productivity issues 
B)  conflict management 
C)  structural reorganization 
D)  social and political pressures 
E)  absenteeism

Question 16

South Beach Insurance is about to begin using a program that will change the way its adjusters settle insurance claims. Adjusters will be able to complete an adjustment and issue a check right at the scene of the accident. Although employees are uncertain that the new system will work, other insurance agencies have been successful with this approach. At South Beach Insurance, the new program represents ________ change.

Accepted Answer

A)  motivated 
B)  innovative 
C)  adaptive 
D)  radically innovative 
E)  refusal to 
A)  motivated 
B)  innovative 
C)  adaptive 
D)  radically innovative 
E)  refusal to

Question 17

Why should you practice self-compassion?

Accepted Answer

A)  to increase your career competency of positive approach and teach you to be kind to others 
B)  to increase your openness to change and reduce your need to be perfect 
C)  to help you understand that your worth is conditional 
D)  to allow you to appreciate the difference between a good person and a bad decision 
E)  to make it easier to hide your mistakes while empathizing with others 
A)  to increase your career competency of positive approach and teach you to be kind to others 
B)  to increase your openness to change and reduce your need to be perfect 
C)  to help you understand that your worth is conditional 
D)  to allow you to appreciate the difference between a good person and a bad decision 
E)  to make it easier to hide your mistakes while empathizing with others

Question 18

Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.

Accepted Answer

A) True 
 B)False

Question 19

This question has two parts; be sure to answer both.
Explain the four factors essential to successful implementation of an OD.
Next, assume that you manage the U.S. office of a multinational corporation that has offices in Europe, Asia, and South America. You are having difficulty with your company's product receiving many negative reviews on Amazon, Yelp, and other online review sites. Using each of the four factors, describe how you will improve the situation.

Accepted Answer

Multiple interventions: Combined interve

Question 20

A ________ often puts organizational development into practice.

Accepted Answer

A)  transformative consultant 
B)  catalytic consultant 
C)  counselor 
D)  change agent 
E)  training specialist 
A)  transformative consultant 
B)  catalytic consultant 
C)  counselor 
D)  change agent 
E)  training specialist

Which of the following is an inside force for change?

Adaptive change is the least threatening type of change and is therefore least likely to create resistance.

Despite the increase of automation, which jobs are on the rise?

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Fresh and Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, and it is an example of ________ change.

Describe what OD is and what it can be used for.

Firms such as Patagonia and Seventh Generation actively collect information about customer preferences and try to address them in their new products. Patagonia and Seventh Generation are actively trying to adapt to

A(n) ________ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers.

An innovative change involves ________ complexity, cost, and uncertainty.

What does a manager who is desiring change NOT have control over?

How are offshore suppliers changing the way U.S. companies work?

Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch. P&G's new product is an example of an improvement innovation.

Which of the following is an example of a force for change originating outside the organization?

Why should you practice self-compassion?

Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.

A ________ often puts organizational development into practice.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Managing Individual Differences and Behaviour: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters

Exam 10: Organizational Change and Innovation: Lifelong Challenges

Which of the following is an inside force for change?

Adaptive change is the least threatening type of change and is therefore least likely to create resistance.

Despite the increase of automation, which jobs are on the rise?

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Describe what OD is and what it can be used for.

Firms such as Patagonia and Seventh Generation actively collect information about customer preferences and try to address them in their new products. Patagonia and Seventh Generation are actively trying to adapt to

A(n) ________ change involves introducing a practice that is new to the industry, such as using drones (rather than delivery trucks) to deliver products to customers.

An innovative change involves ________ complexity, cost, and uncertainty.

What does a manager who is desiring change NOT have control over?

How are offshore suppliers changing the way U.S. companies work?

Procter & Gamble modified a liquid detergent to make it available as a concentrated powder in a pouch. P&G's new product is an example of an improvement innovation.

Which of the following is an example of a force for change originating outside the organization?

Why should you practice self-compassion?

Reactive change involves making carefully thought-out changes in anticipation of possible or expected problems or opportunities.

A ________ often puts organizational development into practice.

The Exceptional Manager: What You Do, How You Do It

Management Theory: Essential Background for the Successful Manager

The Managers Changing Work Environment and Ethical Responsibilities: Doing the Right Thing

Global Management Managing Across Borders

Planning: the Foundation of Successful Management

Strategic Management: How Exceptional Managers Realize a Grand Design

Individual and Group Decision Making: How Managers Make Things Happen

Organizational Culture, Structure, and Design: Building Blocks of the Organization

Human Resource Management: Getting the Right People

Managing Individual Differences and Behaviour: Supervising People As People

Motivating Employees: Achieving Superior Performance in the Workplace

Groups and Teams: Increasing Cooperation, Reducing Conflict

Power, Influence, and Leadership: From Becoming a Manager to Becoming a Leader

Interpersonal and Organizational Communication: Mastering the Exchange of Information

Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Entrepreneurship

Filters