Exam 10: Organizational Change and Innovation: Lifelong Challenges

How do you know if a company fosters an innovative culture and climate?

Crowdsourcing is an example of innovation.

The business management department at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The business management department is implementing a ________ innovation.

Which of the following is NOT one of the primary uses of OD?

After Dottie's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 75 percent of the time. The most frequently cited reason was customer service. During which stage of Lewin's change model should Dottie provide her employees with this information about the problems with customer service?

Lexie, a new manager, must enforce sales report deadlines, but her team is struggling. She creates a new system to streamline the process and helps everyone understand why the deadlines are important. On which of the following internal forces is Lexie trying to have an impact?

At Toys and Games, employees know that during the December shopping season they are often required to work different schedules, weekends, and overtime. The December work schedules at Toys and Games is an example of a(n) ________ change because workers have experienced it in the past. (They experience it every December.)

Employees are likely to see an adaptive change as

________ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change.

The marketplace is becoming less homogeneous and moving toward more niche products.

Which of the following factors increases an organization's ability to innovate?

Which example best describes the benefits of OD?

According to the systems model of change, which of the following is NOT an input?

In the Internet Age, retailers like Amazon and Apple are not constrained by physical shelf space and can offer consumers a much wider variety of products; yet small sales, one or two rather than millions of items at a time, can produce big profits. This development is an example of

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ________ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.

Social media (LinkedIn, Facebook) can make the search for new employees more efficient. The rise of social media is an example of a(n) ________ advancement or force.

Beam Satellite Network has decided to offer a one-hour appointment window for customers needing installation or repair of its service, which will require the company to have several technicians on call. Beam hopes this practice will give it an advantage over the competition, none of which have adopted such a practice. Beam Satellite Network is introducing a(n) ________ change.

________ is the process by which a company determines if the intervention made a positive or negative difference.

A(n) ________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

Which of the following is NOT a component of an innovation system?