Exam 9: Human Resource Management: Getting the Right People

A binding decision may be sought from ________ if a grievance procedure is not sufficient to solve a labor-management dispute.

A job specification describes the minimum qualifications a person must have to perform the job successfully. For example, a job specification for an editor may require all editors to have flawless grammar skills.

Which law restricts mandatory retirement?

Human resource (HR) management consists of the activities managers perform to plan for, attract, develop, and retain an effective workforce.

The ________ requires employers with more than 50 employees to provide health insurance.

What type of job interview is effective at reducing turnover within the first 30-90 days of employment?

Explain what human resource management is, state its purpose, and list the five steps in the strategic human resource management process.

Benefits are additional nonmonetary forms of compensation designed to enrich the lives of all employees in the organization. Common benefits include medical insurance, vacation days, and credit unions, all paid for in whole or in part by the company.

A ________ summarizes what the holder of the job does and how and why he or she does it. For example, this document might state, "In this job, the worker delivers pizzas within a 10-mile radius of the pizzeria, quickly and promptly, while obeying all traffic laws and driving responsibly."

The type of appraisal in which employees are evaluated by their managers, peers, and subordinates is called the 360-degree assessment.

Beginning with ________, a body of law has grown that requires organizations to provide employees with nonhazardous working conditions.

Define forced ranking. What are its benefits and drawbacks?

Typically the ________ clause in a union contract is tied to the U.S. Bureau of Labor Statistics' consumer price index (CPI).

Samir, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should Samir choose?

The ________ enforce(s) procedures allowing employees to vote to have a union and for collective bargaining.

In an interview you are asked, "What was the best idea you ever sold to a supervisor, teacher, peer, or subordinate?" What type of interview were you experiencing?

The type of performance appraisal that judges specific, observable aspects of performance like being on time for work is a(n) ________ appraisal.

________ are subject to validity problems due to evaluator bias.

Explaining the organization's mission and operations, the job routine and the organization's work rules and benefits should be an integral part of employee orientation.

Zora is conducting a performance appraisal for Sam, one of her employees. The company's performance appraisal form asks her to rate Sam's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Zora is using a(n) ________ appraisal system.