Question 1

Most people are naturally self-confident.

Accepted Answer

A) True 
 B)False  False

Question 2

Being Introduced to Others
1) Say hello, repeating the other person's name so you will remember it.
2) Stand up.
3) Smile and establish eye contact.
4) Exchange a few words with the person.
5) Shake hands firmly, not with a crushing grip and not with a limp grip.
Which answer represents the correct order for the steps to follow when you are being introduced to others?

Accepted Answer

A)  1, 2, 3, 4, 5 
B)  3, 5, 2, 5, 1 
C)  2, 3, 5, 1, 4 
D)  5, 2, 1, 4, 3 
A)  1, 2, 3, 4, 5 
B)  3, 5, 2, 5, 1 
C)  2, 3, 5, 1, 4 
D)  5, 2, 1, 4, 3 A

Question 3

Administrative assistants rarely:

Accepted Answer

A)  welcome, orient, and train new employees. 
B)  explain office policies and procedures to new employees. 
C)  recruit and screen employees. 
D)  keep track of time cards and use of benefits. 
A)  welcome, orient, and train new employees. 
B)  explain office policies and procedures to new employees. 
C)  recruit and screen employees. 
D)  keep track of time cards and use of benefits. C

Question 4

Attire that is inappropriate for work includes:

Accepted Answer

A)  T-shirts. 
B)  shirts or blouses with words on them. 
C)  sweatshirts and sweatpants. 
D)  All the above 
A)  T-shirts. 
B)  shirts or blouses with words on them. 
C)  sweatshirts and sweatpants. 
D)  All the above

Question 5

Which answer represents the correct order for the problem-solving steps presented in the chapter?

Accepted Answer

A)  2, 4, 6, 1, 5, 4 
B)  5, 3, 1, 6, 2, 4 
C)  4, 2, 1, 3, 6, 5 
D)  1, 2, 3, 4, 5, 6 
A)  2, 4, 6, 1, 5, 4 
B)  5, 3, 1, 6, 2, 4 
C)  4, 2, 1, 3, 6, 5 
D)  1, 2, 3, 4, 5, 6

Question 6

When a change is occurring at your workplace that you do not like, you should work against the change.

Accepted Answer

A) True 
 B)False

Question 7

It is always a good idea to suggest to your supervisor changes that might improve procedures or make operations more efficient.

Accepted Answer

A) True 
 B)False

Question 8

Small successes build your self-confidence.

Accepted Answer

A) True 
 B)False

Question 9

Professionals realize that making mistakes at work is not acceptable.

Accepted Answer

A) True 
 B)False

Question 10

You should always try to solve problems and make decisions yourself rather than leaving a situation for your supervisor to handle.

Accepted Answer

A) True 
 B)False

Question 11

The attitude you have is as important as the skills you have for being successful on the job.

Accepted Answer

A) True 
 B)False

Question 12

An example of poor table etiquette is:

Accepted Answer

A)  putting a utensil you are using on the table. 
B)  putting your cell phone on silent. 
C)  breaking a roll in half or into smaller pieces before eating it. 
D)  placing your napkin on the table when your host signals the end of the meal. 
A)  putting a utensil you are using on the table. 
B)  putting your cell phone on silent. 
C)  breaking a roll in half or into smaller pieces before eating it. 
D)  placing your napkin on the table when your host signals the end of the meal.

Question 13

Being well-groomed means:

Accepted Answer

A)  using a lot of makeup. 
B)  using strong cologne. 
C)  wearing simple, professional shoes. 
D)  All the above 
A)  using a lot of makeup. 
B)  using strong cologne. 
C)  wearing simple, professional shoes. 
D)  All the above

Question 14

An appropriate way to address an unscheduled visitor is:

Accepted Answer

A)  "What do you want?" 
B)  "How can I help you?" 
C)  Both A and B 
D)  Neither A nor B 
A)  "What do you want?" 
B)  "How can I help you?" 
C)  Both A and B 
D)  Neither A nor B

Question 15

Typically, tank tops are considered appropriate attire at work.

Accepted Answer

A) True 
 B)False

Question 16

Your appearance, dress, speech, writing, and conduct all have an impact on how professional you appear.

Accepted Answer

A) True 
 B)False

Question 17

If you want to thank someone (who you have just met professionally) for his or her assistance, the best choice is to send a:

Accepted Answer

A)  quick email. 
B)  formal keyed letter of thanks. 
C)  handwritten note. 
D)  text message. 
A)  quick email. 
B)  formal keyed letter of thanks. 
C)  handwritten note. 
D)  text message.

Question 18

Decision-Making Steps
1) Determine strategies to overcome the barriers.
2) Choose the best strategy.
3) Decide what your goal is.
4) Evaluate the costs, benefits, and consequences of each strategy.
5) Identify barriers to meeting the goal.
Which answer represents the correct order for the decision-making steps presented in the chapter?

Accepted Answer

A)  1, 3, 4, 2, 5 
B)  2, 1, 4, 3, 5 
C)  3, 5, 1, 4, 2 
D)  4, 3, 1, 2, 5 
A)  1, 3, 4, 2, 5 
B)  2, 1, 4, 3, 5 
C)  3, 5, 1, 4, 2 
D)  4, 3, 1, 2, 5

Question 19

The information and images you post on social networking sites can affect your employment opportunities and your coworkers' perceptions of you.

Accepted Answer

A) True 
 B)False

Question 20

An example of positive self-talk is:

Accepted Answer

A)  "Joan is one of our best admins." 
B)  "I know I can do a good job on this presentation." 
C)  "You handled the travel arrangements very efficiently." 
D)  "There's no way I can meet that deadline." 
A)  "Joan is one of our best admins." 
B)  "I know I can do a good job on this presentation." 
C)  "You handled the travel arrangements very efficiently." 
D)  "There's no way I can meet that deadline."

Most people are naturally self-confident.

Administrative assistants rarely:

Attire that is inappropriate for work includes:

Which answer represents the correct order for the problem-solving steps presented in the chapter?

When a change is occurring at your workplace that you do not like, you should work against the change.

It is always a good idea to suggest to your supervisor changes that might improve procedures or make operations more efficient.

Small successes build your self-confidence.

Professionals realize that making mistakes at work is not acceptable.

You should always try to solve problems and make decisions yourself rather than leaving a situation for your supervisor to handle.

The attitude you have is as important as the skills you have for being successful on the job.

An example of poor table etiquette is:

Being well-groomed means:

An appropriate way to address an unscheduled visitor is:

Typically, tank tops are considered appropriate attire at work.

Your appearance, dress, speech, writing, and conduct all have an impact on how professional you appear.

If you want to thank someone (who you have just met professionally) for his or her assistance, the best choice is to send a:

The information and images you post on social networking sites can affect your employment opportunities and your coworkers' perceptions of you.

An example of positive self-talk is:

Entering the Workforce

Managing and Organizing Yourself

Working Ethically

Understanding the Workplace Team

Developing Customer Focus

Improving Communication Skills

Communicating With Technology

Developing Presentation Skills

Planning Meetings and Events

Managing Physical Records

Managing Electronic Records and Mail

Coordinating Business Travel

Understanding Financial Documents

Seeking Employment

Leading With Confidence

Filters

Exam 2: Becoming a Professional

Most people are naturally self-confident.

Administrative assistants rarely:

Attire that is inappropriate for work includes:

Which answer represents the correct order for the problem-solving steps presented in the chapter?

When a change is occurring at your workplace that you do not like, you should work against the change.

It is always a good idea to suggest to your supervisor changes that might improve procedures or make operations more efficient.

Small successes build your self-confidence.

Professionals realize that making mistakes at work is not acceptable.

You should always try to solve problems and make decisions yourself rather than leaving a situation for your supervisor to handle.

The attitude you have is as important as the skills you have for being successful on the job.

An example of poor table etiquette is:

Being well-groomed means:

An appropriate way to address an unscheduled visitor is:

Typically, tank tops are considered appropriate attire at work.

Your appearance, dress, speech, writing, and conduct all have an impact on how professional you appear.

If you want to thank someone (who you have just met professionally) for his or her assistance, the best choice is to send a:

The information and images you post on social networking sites can affect your employment opportunities and your coworkers' perceptions of you.

An example of positive self-talk is:

Entering the Workforce

Managing and Organizing Yourself

Working Ethically

Understanding the Workplace Team

Developing Customer Focus

Improving Communication Skills

Communicating With Technology

Developing Presentation Skills

Planning Meetings and Events

Managing Physical Records

Managing Electronic Records and Mail

Coordinating Business Travel

Understanding Financial Documents

Seeking Employment

Leading With Confidence

Filters