Question 1

Screencasts are used in business to show clients how to use a product or service.

Accepted Answer

A) True 
 B)False  True

Question 2

A WAN is a network that links computers, printers, and other devices:

Accepted Answer

A)  within a single office building. 
B)  within several nearby buildings. 
C)  across a city or region. 
D)  across a large geographical area. 
A)  within a single office building. 
B)  within several nearby buildings. 
C)  across a city or region. 
D)  across a large geographical area. D

Question 3

When planning a business call, you should be aware of the time zone differences for the caller and the recipient.

Accepted Answer

A) True 
 B)False  True

Question 4

As an administrative professional, you may be expected to screen incoming calls for your supervisor.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following offers a way to collaborate?

Accepted Answer

A)  It blogs 
B)  Wiki 
C)  Social media 
D)  All the above 
A)  It blogs 
B)  Wiki 
C)  Social media 
D)  All the above

Question 6

Instant messaging is quick and easy to use, and just as with email messages, the content of the message is private and secure.

Accepted Answer

A) True 
 B)False

Question 7

Businesses often use ________ to provide product information, advertise, and gather data from specific groups.

Accepted Answer

A)  VPN 
B)  social networks 
C)  two-factor authentication 
D)  spear phishing 
A)  VPN 
B)  social networks 
C)  two-factor authentication 
D)  spear phishing

Question 8

The most popular workplace collaboration tool is:

Accepted Answer

A)  screencasting. 
B)  social media. 
C)  video conferencing. 
D)  email. 
A)  screencasting. 
B)  social media. 
C)  video conferencing. 
D)  email.

Question 9

Email messages can be used to transfer files via a network as email attachments.

Accepted Answer

A) True 
 B)False

Question 10

Businesses do not use public blogs to create forums for exchanging product information.

Accepted Answer

A) True 
 B)False

Question 11

When taking a telephone message for someone, include:

Accepted Answer

A)  the caller's name and telephone number. 
B)  the date and time of the call. 
C)  the exact message. 
D)  All the above 
A)  the caller's name and telephone number. 
B)  the date and time of the call. 
C)  the exact message. 
D)  All the above

Question 12

Web 2.0:

Accepted Answer

A)  does not exist. 
B)  is a more interactive version of the web. 
C)  capitalizes on data mining. 
D)  All the above 
A)  does not exist. 
B)  is a more interactive version of the web. 
C)  capitalizes on data mining. 
D)  All the above

Question 13

You should not use passwords that are based on personal information that can be easily accessed or guessed.

Accepted Answer

A) True 
 B)False

Question 14

Cloud computing involves:

Accepted Answer

A)  storing files remotely. 
B)  allowing access to files from any device with Internet access. 
C)  running software applications remotely. 
D)  All the above 
A)  storing files remotely. 
B)  allowing access to files from any device with Internet access. 
C)  running software applications remotely. 
D)  All the above

Question 15

When leaving a voice message, include a number where you can be reached but do not give your name for security reasons.

Accepted Answer

A) True 
 B)False

Question 16

When your business telephone rings:

Accepted Answer

A)  do not answer before the third ring. 
B)  answer by identifying your company or department and giving your name. 
C)  do not offer to transfer the caller to someone else who can help the caller. 
D)  answer in a brisk, impatient tone to let the caller know you are busy. 
A)  do not answer before the third ring. 
B)  answer by identifying your company or department and giving your name. 
C)  do not offer to transfer the caller to someone else who can help the caller. 
D)  answer in a brisk, impatient tone to let the caller know you are busy.

Question 17

If you receive an email that at first appears to be from your bank but later you determine that it was scam, this is an example of:

Accepted Answer

A)  spear phishing. 
B)  VPN. 
C)  phishing. 
D)  passphrase hacking. 
A)  spear phishing. 
B)  VPN. 
C)  phishing. 
D)  passphrase hacking.

Question 18

An intelligent mobile hotspot is:

Accepted Answer

A)  a portable Internet connection. 
B)  can keep devices connected all the time. 
C)  can be a smartphone feature. 
D)  All the above 
A)  a portable Internet connection. 
B)  can keep devices connected all the time. 
C)  can be a smartphone feature. 
D)  All the above

Question 19

To observe proper cell phone etiquette, you should turn off your cell phone or use the silent alert setting in one-on-one interactions and during meetings, classes, and other public events.

Accepted Answer

A) True 
 B)False

Question 20

The next generation of the web involves smarter browsers.

Accepted Answer

A) True 
 B)False

Screencasts are used in business to show clients how to use a product or service.

A WAN is a network that links computers, printers, and other devices:

When planning a business call, you should be aware of the time zone differences for the caller and the recipient.

As an administrative professional, you may be expected to screen incoming calls for your supervisor.

Which of the following offers a way to collaborate?

Instant messaging is quick and easy to use, and just as with email messages, the content of the message is private and secure.

Businesses often use ________ to provide product information, advertise, and gather data from specific groups.

The most popular workplace collaboration tool is:

Email messages can be used to transfer files via a network as email attachments.

Businesses do not use public blogs to create forums for exchanging product information.

When taking a telephone message for someone, include:

Web 2.0:

You should not use passwords that are based on personal information that can be easily accessed or guessed.

Cloud computing involves:

When leaving a voice message, include a number where you can be reached but do not give your name for security reasons.

When your business telephone rings:

If you receive an email that at first appears to be from your bank but later you determine that it was scam, this is an example of:

An intelligent mobile hotspot is:

To observe proper cell phone etiquette, you should turn off your cell phone or use the silent alert setting in one-on-one interactions and during meetings, classes, and other public events.

The next generation of the web involves smarter browsers.

Entering the Workforce

Becoming a Professional

Managing and Organizing Yourself

Working Ethically

Understanding the Workplace Team

Developing Customer Focus

Improving Communication Skills

Developing Presentation Skills

Planning Meetings and Events

Managing Physical Records

Managing Electronic Records and Mail

Coordinating Business Travel

Understanding Financial Documents

Seeking Employment

Leading With Confidence

Filters

Exam 8: Communicating With Technology

Screencasts are used in business to show clients how to use a product or service.

A WAN is a network that links computers, printers, and other devices:

When planning a business call, you should be aware of the time zone differences for the caller and the recipient.

As an administrative professional, you may be expected to screen incoming calls for your supervisor.

Which of the following offers a way to collaborate?

Instant messaging is quick and easy to use, and just as with email messages, the content of the message is private and secure.

Businesses often use ________ to provide product information, advertise, and gather data from specific groups.

The most popular workplace collaboration tool is:

Email messages can be used to transfer files via a network as email attachments.

Businesses do not use public blogs to create forums for exchanging product information.

When taking a telephone message for someone, include:

Web 2.0:

You should not use passwords that are based on personal information that can be easily accessed or guessed.

Cloud computing involves:

When leaving a voice message, include a number where you can be reached but do not give your name for security reasons.

When your business telephone rings:

If you receive an email that at first appears to be from your bank but later you determine that it was scam, this is an example of:

An intelligent mobile hotspot is:

To observe proper cell phone etiquette, you should turn off your cell phone or use the silent alert setting in one-on-one interactions and during meetings, classes, and other public events.

The next generation of the web involves smarter browsers.

Entering the Workforce

Becoming a Professional

Managing and Organizing Yourself

Working Ethically

Understanding the Workplace Team

Developing Customer Focus

Improving Communication Skills

Developing Presentation Skills

Planning Meetings and Events

Managing Physical Records

Managing Electronic Records and Mail

Coordinating Business Travel

Understanding Financial Documents

Seeking Employment

Leading With Confidence

Filters