Question 1

A key function of management is:

Accepted Answer

A)  planning. 
B)  organizing. 
C)  managing information. 
D)  All the above 
A)  planning. 
B)  organizing. 
C)  managing information. 
D)  All the above

Question 2

A legal or medical secretary needs:

Accepted Answer

A)  a knowledge of legal or medical terminology. 
B)  a professional credential. 
C)  an understanding of procedures in that field. 
D)  Both A and C 
A)  a knowledge of legal or medical terminology. 
B)  a professional credential. 
C)  an understanding of procedures in that field. 
D)  Both A and C

Question 3

Administrative professionals should only perform duties that are specifically listed in their job description.

Accepted Answer

A) True 
 B)False

Question 4

Learning about the culture, structure, and management of the organization you work for will help you understand:

Accepted Answer

A)  your position in the organization. 
B)  acceptable behaviors and actions. 
C)  what to expect. 
D)  All the above 
A)  your position in the organization. 
B)  acceptable behaviors and actions. 
C)  what to expect. 
D)  All the above

Question 5

A typical job responsibility of administrative professionals is:

Accepted Answer

A)  relieving management of administrative detail. 
B)  doing Internet research. 
C)  managing projects. 
D)  All the above 
A)  relieving management of administrative detail. 
B)  doing Internet research. 
C)  managing projects. 
D)  All the above

Question 6

If your supervisor's name is Maya Aquino, the best way to address her is as:

Accepted Answer

A)  Ms. Aquino. 
B)  Maya. 
C)  ma'am. 
D)  Any of the above 
A)  Ms. Aquino. 
B)  Maya. 
C)  ma'am. 
D)  Any of the above

Question 7

In large organizations, the person(s) responsible for day-to-day operations are:

Accepted Answer

A)  the chief operating officer. 
B)  the chief information officer. 
C)  managers at lower levels. 
D)  vice presidents. 
A)  the chief operating officer. 
B)  the chief information officer. 
C)  managers at lower levels. 
D)  vice presidents.

Question 8

Technical skills are the ability to apply specialized knowledge and procedures to get a job done.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an expression of an organization's culture?

Accepted Answer

A)  Dress code 
B)  Terminology 
C)  Organizational structure 
D)  Recruiting and hiring 
A)  Dress code 
B)  Terminology 
C)  Organizational structure 
D)  Recruiting and hiring

Question 10

Administrative associate is another term for an administrative professional.

Accepted Answer

A) True 
 B)False

Question 11

Teamwork skills are good to have, but they are not required for administrative professionals.

Accepted Answer

A) True 
 B)False

A key function of management is:

A legal or medical secretary needs:

Administrative professionals should only perform duties that are specifically listed in their job description.

Learning about the culture, structure, and management of the organization you work for will help you understand:

A typical job responsibility of administrative professionals is:

If your supervisor's name is Maya Aquino, the best way to address her is as:

In large organizations, the person(s) responsible for day-to-day operations are:

Technical skills are the ability to apply specialized knowledge and procedures to get a job done.

Which of the following is an expression of an organization's culture?

Administrative associate is another term for an administrative professional.

Teamwork skills are good to have, but they are not required for administrative professionals.

Becoming a Professional

Managing and Organizing Yourself

Working Ethically

Understanding the Workplace Team

Developing Customer Focus

Improving Communication Skills

Communicating With Technology

Developing Presentation Skills

Planning Meetings and Events

Managing Physical Records

Managing Electronic Records and Mail

Coordinating Business Travel

Understanding Financial Documents

Seeking Employment

Leading With Confidence

Filters

Exam 1: Entering the Workforce

A key function of management is:

A legal or medical secretary needs:

Administrative professionals should only perform duties that are specifically listed in their job description.

Learning about the culture, structure, and management of the organization you work for will help you understand:

A typical job responsibility of administrative professionals is:

If your supervisor's name is Maya Aquino, the best way to address her is as:

In large organizations, the person(s) responsible for day-to-day operations are:

Technical skills are the ability to apply specialized knowledge and procedures to get a job done.

Which of the following is an expression of an organization's culture?

Administrative associate is another term for an administrative professional.

Teamwork skills are good to have, but they are not required for administrative professionals.

Becoming a Professional

Managing and Organizing Yourself

Working Ethically

Understanding the Workplace Team

Developing Customer Focus

Improving Communication Skills

Communicating With Technology

Developing Presentation Skills

Planning Meetings and Events

Managing Physical Records

Managing Electronic Records and Mail

Coordinating Business Travel

Understanding Financial Documents

Seeking Employment

Leading With Confidence

Filters