Question 1

Which of the following is most likely to be true of negative feedback in a problem-solving format?

Accepted Answer

A) It tends to make employees set unrealistic expectations regarding work. 
B) It tends to bring about a closer employee-boss relationship. 
C) It makes employees sensitive to external changes. 
D) It has the strongest relationship with performance and satisfaction. 
A) It tends to make employees set unrealistic expectations regarding work. 
B) It tends to bring about a closer employee-boss relationship. 
C) It makes employees sensitive to external changes. 
D) It has the strongest relationship with performance and satisfaction.

Question 2

For expert power to work, a target's perception of an agent as an expert is crucial. Which of the following helps increase a target's trust in an expert?

Accepted Answer

A) Using easy-to-understand language by an agent 
B) Minimizing interaction between a target and an agent 
C) Emphasizing compliance by a target 
D) Forcing a target to perform a task 
A) Using easy-to-understand language by an agent 
B) Minimizing interaction between a target and an agent 
C) Emphasizing compliance by a target 
D) Forcing a target to perform a task

Question 3

In the context of intergroup sources of power, _____ are activities that other groups depend on to complete their tasks.

Accepted Answer

A) task functions 
B) strategic contingencies 
C) maintenance functions 
D) influence tactics 
A) task functions 
B) strategic contingencies 
C) maintenance functions 
D) influence tactics

Question 4

According to David McClelland, the positive face of power is personal power.

Accepted Answer

A) True 
 B)False

Question 5

Influence is exclusively exercised upward within an organization.

Accepted Answer

A) True 
 B)False

Question 6

According to Moss Kanter, what are the characteristics of powerful people in organizations?

Accepted Answer

Answers will vary. Kanter offers a schol

Question 7

Enlarging an individual's zone of indifference is best accomplished with _____.

Accepted Answer

A) authority 
B) reward 
C) power 
D) dominance 
A) authority 
B) reward 
C) power 
D) dominance

Question 8

Jenny, a manager at ThetaLearn, offers her employees an incentive of $15 for every blog post on the company's website. This helps the company display new blog posts every day on their website. In the context of interpersonal forms of power, Jenny is using _____.

Accepted Answer

A) coercive power 
B) reward power 
C) referent power 
D) expert power 
A) coercive power 
B) reward power 
C) referent power 
D) expert power

Question 9

Which of the following is true of coercive power?

Accepted Answer

A) It is based on an agent's ability to cause a target to have an unpleasant experience. 
B) It is based on an agent's ability to control rewards that a target wants. 
C) It is based on position and mutual agreement. 
D) It is based on interpersonal attraction. 
A) It is based on an agent's ability to cause a target to have an unpleasant experience. 
B) It is based on an agent's ability to control rewards that a target wants. 
C) It is based on position and mutual agreement. 
D) It is based on interpersonal attraction.

Question 10

When employees perceive that there are dominant interest groups or cliques at work, they are less satisfied with pay and promotions.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following best defines competence?

Accepted Answer

A) It is a fit between work roles and employees' values and beliefs. 
B) It is the belief that one has the ability to do a job well. 
C) It is the belief that one's job makes a difference within an organization. 
D) It is having control over the way one does work. 
A) It is a fit between work roles and employees' values and beliefs. 
B) It is the belief that one has the ability to do a job well. 
C) It is the belief that one's job makes a difference within an organization. 
D) It is having control over the way one does work.

Question 12

In the context of empowerment, _____ is the belief that one's job makes a difference within an organization.

Accepted Answer

A) impact 
B) competence 
C) self-determination 
D) meaning 
A) impact 
B) competence 
C) self-determination 
D) meaning

Question 13

Legitimate power has the strongest relationship with performance and satisfaction in comparison to the other forms of power.

Accepted Answer

A) True 
 B)False

Question 14

In the context of political skill, which of the following is true of individuals with interpersonal influence?

Accepted Answer

A) They emphasize individual gains over organizational goals. 
B) They are flexible in adapting their behavior to differing contexts in order to achieve one's goals. 
C) They always keep a check on powerful people within an organization. 
D) They prefer horizontal structure over vertical structure in organizations. 
A) They emphasize individual gains over organizational goals. 
B) They are flexible in adapting their behavior to differing contexts in order to achieve one's goals. 
C) They always keep a check on powerful people within an organization. 
D) They prefer horizontal structure over vertical structure in organizations.

Question 15

In the context of empowerment, _____ includes the way a job fits into an organization's mission, goals, and objectives.

Accepted Answer

A) job content 
B) competence 
C) job context 
D) impact 
A) job content 
B) competence 
C) job context 
D) impact

Question 16

_____ is the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.

Accepted Answer

A) Zone of indifference 
B) Zone of influence 
C) Zone of reference 
D) Zone of legitimacy 
A) Zone of indifference 
B) Zone of influence 
C) Zone of reference 
D) Zone of legitimacy

Question 17

Which of the following is true of people who use referent power?

Accepted Answer

A) They are most often individualistic and respected by their targets. 
B) They often force their targets into doing some task. 
C) They perceive their employees to be experts at work. 
D) They influence performance of employees by offering rewards. 
A) They are most often individualistic and respected by their targets. 
B) They often force their targets into doing some task. 
C) They perceive their employees to be experts at work. 
D) They influence performance of employees by offering rewards.

Question 18

High self-monitors and politically savvy individuals score higher on an index of political skill.

Accepted Answer

A) True 
 B)False

Question 19

_____ refers to the ability to get things done through favorable interpersonal relationships outside formally prescribed organizational mechanisms.

Accepted Answer

A) Political skill 
B) Individualistic skill 
C) Competence skill 
D) Competitive skill 
A) Political skill 
B) Individualistic skill 
C) Competence skill 
D) Competitive skill

Question 20

Which of the following is the first step that employees should take in managing their relationships with their boss?

Accepted Answer

A) They should try to understand as much as they can about their boss. 
B) They should assess their own needs differently from the way they analyze their boss's needs. 
C) They should inform their boss about their strengths and weaknesses. 
D) They should provide positive and negative feedback to their boss. 
A) They should try to understand as much as they can about their boss. 
B) They should assess their own needs differently from the way they analyze their boss's needs. 
C) They should inform their boss about their strengths and weaknesses. 
D) They should provide positive and negative feedback to their boss.

Which of the following is most likely to be true of negative feedback in a problem-solving format?

For expert power to work, a target's perception of an agent as an expert is crucial. Which of the following helps increase a target's trust in an expert?

In the context of intergroup sources of power, _____ are activities that other groups depend on to complete their tasks.

According to David McClelland, the positive face of power is personal power.

Influence is exclusively exercised upward within an organization.

According to Moss Kanter, what are the characteristics of powerful people in organizations?

Enlarging an individual's zone of indifference is best accomplished with _____.

Jenny, a manager at ThetaLearn, offers her employees an incentive of $15 for every blog post on the company's website. This helps the company display new blog posts every day on their website. In the context of interpersonal forms of power, Jenny is using _____.

Which of the following is true of coercive power?

When employees perceive that there are dominant interest groups or cliques at work, they are less satisfied with pay and promotions.

Which of the following best defines competence?

In the context of empowerment, _____ is the belief that one's job makes a difference within an organization.

Legitimate power has the strongest relationship with performance and satisfaction in comparison to the other forms of power.

In the context of political skill, which of the following is true of individuals with interpersonal influence?

In the context of empowerment, _____ includes the way a job fits into an organization's mission, goals, and objectives.

_____ is the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.

Which of the following is true of people who use referent power?

High self-monitors and politically savvy individuals score higher on an index of political skill.

_____ refers to the ability to get things done through favorable interpersonal relationships outside formally prescribed organizational mechanisms.

Which of the following is the first step that employees should take in managing their relationships with their boss?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters

Exam 11: Power and Political Behavior

Which of the following is most likely to be true of negative feedback in a problem-solving format?

For expert power to work, a target's perception of an agent as an expert is crucial. Which of the following helps increase a target's trust in an expert?

In the context of intergroup sources of power, _____ are activities that other groups depend on to complete their tasks.

According to David McClelland, the positive face of power is personal power.

Influence is exclusively exercised upward within an organization.

According to Moss Kanter, what are the characteristics of powerful people in organizations?

Enlarging an individual's zone of indifference is best accomplished with _____.

Jenny, a manager at ThetaLearn, offers her employees an incentive of $15 for every blog post on the company's website. This helps the company display new blog posts every day on their website. In the context of interpersonal forms of power, Jenny is using _____.

Which of the following is true of coercive power?

When employees perceive that there are dominant interest groups or cliques at work, they are less satisfied with pay and promotions.

Which of the following best defines competence?

In the context of empowerment, _____ is the belief that one's job makes a difference within an organization.

Legitimate power has the strongest relationship with performance and satisfaction in comparison to the other forms of power.

In the context of political skill, which of the following is true of individuals with interpersonal influence?

In the context of empowerment, _____ includes the way a job fits into an organization's mission, goals, and objectives.

_____ is the range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought.

Which of the following is true of people who use referent power?

High self-monitors and politically savvy individuals score higher on an index of political skill.

_____ refers to the ability to get things done through favorable interpersonal relationships outside formally prescribed organizational mechanisms.

Which of the following is the first step that employees should take in managing their relationships with their boss?

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Managing Change

Filters