Question 1

A trend toward decentralization has pushed decision making down to operating employees.

Accepted Answer

A) True 
 B)False

Question 2

An organization's system of principles,beliefs,and values is called _____.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 3

One purpose of a company's vision is to differentiate itself from its competitors.

Accepted Answer

A) True 
 B)False

Question 4

As a company grows,what happens to its organizational structure?

Accepted Answer

A)  it becomes more complex 
B)  it uses a product departmentalization 
C)  it becomes easier to understand 
D)  it uses a functional departmentalization 
A)  it becomes more complex 
B)  it uses a product departmentalization 
C)  it becomes easier to understand 
D)  it uses a functional departmentalization

Question 5

What is the first step in the strategic planning process?

Accepted Answer

A)  Create a mission statement. 
B)  Monitor and adapt plans. 
C)  Assess competitive position. 
D)  Develop strategies for reaching objectives. 
A)  Create a mission statement. 
B)  Monitor and adapt plans. 
C)  Assess competitive position. 
D)  Develop strategies for reaching objectives.

Question 6

Leaders establish power from all of the following sources EXCEPT their ________.

Accepted Answer

A)  position in the organization 
B)  expertise 
C)  leadership style 
D)  personality 
A)  position in the organization 
B)  expertise 
C)  leadership style 
D)  personality

Question 7

Tactical planning is the primary responsibility of middle managers and supervisors.

Accepted Answer

A) True 
 B)False

Question 8

As a firm grows,its organizational structure becomes more simplified.

Accepted Answer

A) True 
 B)False

Question 9

Provide an example of a programmed decision and a nonprogrammed decision.

Accepted Answer

Examples of programmed decisions include

Question 10

Chau-Lee is the owner-manager of a 24-hour convenience store.When he first opened the business,he employed only four people,and it was easy to manage the store through informal means.The store experienced rapid growth and is now a six-unit chain.Chau-Lee is now trying to manage 30 employees and coordinate operations in the same manner as when he first opened the business.He is frustrated and feels that his business is "out of control." What Chau-Lee needs is ________.

Accepted Answer

A)  fewer stores 
B)  more employees 
C)  a formal organization structure 
D)  an updated inventory system 
A)  fewer stores 
B)  more employees 
C)  a formal organization structure 
D)  an updated inventory system

Question 11

A(n)_____ is a written explanation of an organization's business intentions and aims.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 12

In a committee organization,the ultimate responsibility is still held by one individual.

Accepted Answer

A) True 
 B)False

Question 13

Organizational structures that are based on the goods and services a company offers are usually departmentalized by ________.

Accepted Answer

A)  process 
B)  product 
C)  geography 
D)  function 
A)  process 
B)  product 
C)  geography 
D)  function

Question 14

Supervisors are near the top of the management pyramid.

Accepted Answer

A) True 
 B)False

Question 15

Ian wonders what type of organizational structure is best suited for his company,a medium-sized manufacturing firm servicing the electronics industry.In addition to its normal product lines,the company occasionally produces special products that require the cooperation of a variety of personnel from many departments.What form of organizational structure is best suited for this operation?

Accepted Answer

A)  matrix organization 
B)  informal organization 
C)  functional organization 
D)  line organization 
A)  matrix organization 
B)  informal organization 
C)  functional organization 
D)  line organization

Question 16

Renewing a lease is an example of a programmed decision.

Accepted Answer

A) True 
 B)False

Question 17

A home furnishing store issued a recall notice about a vase that easily cracks.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)________ plan.

Accepted Answer

A)  tactical 
B)  contingency 
C)  strategic 
D)  operational 
A)  tactical 
B)  contingency 
C)  strategic 
D)  operational

Question 18

SWOT is an acronym for strategies,weaknesses,opportunities,and teamwork.

Accepted Answer

A) True 
 B)False

Question 19

Which type of departmentalization organizes work units according to business functions?

Accepted Answer

A)  product 
B)  function 
C)  geography 
D)  process 
A)  product 
B)  function 
C)  geography 
D)  process

Question 20

Describe the three basic skills necessary for managerial success.

Accepted Answer

The three basic skills are human skills,

A trend toward decentralization has pushed decision making down to operating employees.

An organization's system of principles,beliefs,and values is called _____.

One purpose of a company's vision is to differentiate itself from its competitors.

As a company grows,what happens to its organizational structure?

What is the first step in the strategic planning process?

Leaders establish power from all of the following sources EXCEPT their ________.

Tactical planning is the primary responsibility of middle managers and supervisors.

As a firm grows,its organizational structure becomes more simplified.

Provide an example of a programmed decision and a nonprogrammed decision.

A(n)_____ is a written explanation of an organization's business intentions and aims.

In a committee organization,the ultimate responsibility is still held by one individual.

Organizational structures that are based on the goods and services a company offers are usually departmentalized by ________.

Supervisors are near the top of the management pyramid.

Renewing a lease is an example of a programmed decision.

A home furnishing store issued a recall notice about a vase that easily cracks.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)________ plan.

SWOT is an acronym for strategies,weaknesses,opportunities,and teamwork.

Which type of departmentalization organizes work units according to business functions?

Describe the three basic skills necessary for managerial success.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

A trend toward decentralization has pushed decision making down to operating employees.

An organization's system of principles,beliefs,and values is called _____.

One purpose of a company's vision is to differentiate itself from its competitors.

As a company grows,what happens to its organizational structure?

What is the first step in the strategic planning process?

Leaders establish power from all of the following sources EXCEPT their ________.

Tactical planning is the primary responsibility of middle managers and supervisors.

As a firm grows,its organizational structure becomes more simplified.

Provide an example of a programmed decision and a nonprogrammed decision.

A(n)_____ is a written explanation of an organization's business intentions and aims.

In a committee organization,the ultimate responsibility is still held by one individual.

Organizational structures that are based on the goods and services a company offers are usually departmentalized by ________.

Supervisors are near the top of the management pyramid.

Renewing a lease is an example of a programmed decision.

A home furnishing store issued a recall notice about a vase that easily cracks.Before the notice was publicly issued,the company had assembled a crisis management team to enact a(n)________ plan.

SWOT is an acronym for strategies,weaknesses,opportunities,and teamwork.

Which type of departmentalization organizes work units according to business functions?

Describe the three basic skills necessary for managerial success.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters