Question 1

In practice,ethical decisions are clear-cut and easy to make.

Accepted Answer

A) True 
 B)False

Question 2

________ is the ability of directing or inspiring others to perform activities designed to achieve organizational objectives.

Accepted Answer

A)  Controlling 
B)  Communicating 
C)  Organizing 
D)  Leadership 
A)  Controlling 
B)  Communicating 
C)  Organizing 
D)  Leadership

Question 3

Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increase sales.All of the following are threats to the success of his company EXCEPT ________.

Accepted Answer

A)  economies of scale 
B)  downturn in the economy 
C)  regulatory changes 
D)  enhanced competition 
A)  economies of scale 
B)  downturn in the economy 
C)  regulatory changes 
D)  enhanced competition

Question 4

The decision of Dell to market computers "built to order" was part of its strategic planning.

Accepted Answer

A) True 
 B)False

Question 5

McDonald's has decided to add a pork sandwich to its menu.This is an example of a ________.

Accepted Answer

A)  contingency plan 
B)  line organization 
C)  nonprogrammed decision 
D)  programmed decision 
A)  contingency plan 
B)  line organization 
C)  nonprogrammed decision 
D)  programmed decision

Question 6

Leadership is most often associated with the ability to ________.

Accepted Answer

A)  communicate well with large groups of people 
B)  arrange activities that have to be performed in a systematic way 
C)  determine the most effective course of action 
D)  inspire others toward high levels of achievement 
A)  communicate well with large groups of people 
B)  arrange activities that have to be performed in a systematic way 
C)  determine the most effective course of action 
D)  inspire others toward high levels of achievement

Question 7

_______ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 8

Canadian River Furniture Manufacturing's departments include cutting,staining,varnishing,drilling,shaping,and assembling.These departments are based on ________.

Accepted Answer

A)  process 
B)  product 
C)  function 
D)  customer 
A)  process 
B)  product 
C)  function 
D)  customer

Question 9

Which level of management includes job titles such as general manager,division manager,or plant manager?

Accepted Answer

A)  staff management 
B)  top management 
C)  middle management 
D)  supervisory management 
A)  staff management 
B)  top management 
C)  middle management 
D)  supervisory management

Question 10

Morgan is the manager of a local Circuit City and has put up signs promoting the store's weekly sale products.Morgan's assignment would be classified as a ________.

Accepted Answer

A)  programmed decision 
B)  nonprogrammed decision 
C)  span of management 
D)  matrix 
A)  programmed decision 
B)  nonprogrammed decision 
C)  span of management 
D)  matrix

Question 11

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline,depending on relative demand.This is an example of ________ planning.

Accepted Answer

A)  tactical 
B)  strategic 
C)  contingency 
D)  operational 
A)  tactical 
B)  strategic 
C)  contingency 
D)  operational

Question 12

A(n)_____ involves a complex and unique problem or opportunity with important consequences for the organization.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 13

Which leadership style would allow sales personnel to participate in setting sales quotas?

Accepted Answer

A)  free-rein 
B)  judgmental 
C)  democratic 
D)  autocratic 
A)  free-rein 
B)  judgmental 
C)  democratic 
D)  autocratic

Question 14

Marriott has a policy of allowing employees at its hotels to immediately respond to customer problems without having to obtain prior approvals from senior managers.This policy is best described as ________.

Accepted Answer

A)  free-rein leadership 
B)  employee responsibility 
C)  autocratic leadership 
D)  employee empowerment 
A)  free-rein leadership 
B)  employee responsibility 
C)  autocratic leadership 
D)  employee empowerment

Question 15

The first step in the decision-making process is:

Accepted Answer

A)  Develop alternative courses of action. 
B)  Evaluate alternatives. 
C)  Recognize the problem or opportunity. 
D)  Select and implement chosen alternative. 
A)  Develop alternative courses of action. 
B)  Evaluate alternatives. 
C)  Recognize the problem or opportunity. 
D)  Select and implement chosen alternative.

Question 16

Contingency planning involves the actual training of workers to respond in emergency situations.

Accepted Answer

A) True 
 B)False

Question 17

Free-rein leaders believe that employees and managers should make decisions together.

Accepted Answer

A) True 
 B)False

Question 18

The matrix organization is also frequently referred to as ________.

Accepted Answer

A)  line management 
B)  chain of command 
C)  project management 
D)  team organization 
A)  line management 
B)  chain of command 
C)  project management 
D)  team organization

Question 19

List the major forms of departmentalization and explain how management decides which form or forms to use.

Accepted Answer

The five major forms of departmentalizat

Question 20

A primary ________ of eBay is being the world's largest online auction site.

Accepted Answer

A)  mission statement 
B)  vision 
C)  competitive differentiation 
D)  objective 
A)  mission statement 
B)  vision 
C)  competitive differentiation 
D)  objective

In practice,ethical decisions are clear-cut and easy to make.

________ is the ability of directing or inspiring others to perform activities designed to achieve organizational objectives.

Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increase sales.All of the following are threats to the success of his company EXCEPT ________.

The decision of Dell to market computers "built to order" was part of its strategic planning.

McDonald's has decided to add a pork sandwich to its menu.This is an example of a ________.

Leadership is most often associated with the ability to ________.

_______ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Canadian River Furniture Manufacturing's departments include cutting,staining,varnishing,drilling,shaping,and assembling.These departments are based on ________.

Which level of management includes job titles such as general manager,division manager,or plant manager?

Morgan is the manager of a local Circuit City and has put up signs promoting the store's weekly sale products.Morgan's assignment would be classified as a ________.

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline,depending on relative demand.This is an example of ________ planning.

A(n)_____ involves a complex and unique problem or opportunity with important consequences for the organization.

Which leadership style would allow sales personnel to participate in setting sales quotas?

Marriott has a policy of allowing employees at its hotels to immediately respond to customer problems without having to obtain prior approvals from senior managers.This policy is best described as ________.

The first step in the decision-making process is:

Contingency planning involves the actual training of workers to respond in emergency situations.

Free-rein leaders believe that employees and managers should make decisions together.

The matrix organization is also frequently referred to as ________.

List the major forms of departmentalization and explain how management decides which form or forms to use.

A primary ________ of eBay is being the world's largest online auction site.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

In practice,ethical decisions are clear-cut and easy to make.

________ is the ability of directing or inspiring others to perform activities designed to achieve organizational objectives.

Julian owns a bread company and is creating a SWOT analysis to see where he can make improvements and increase sales.All of the following are threats to the success of his company EXCEPT ________.

The decision of Dell to market computers "built to order" was part of its strategic planning.

McDonald's has decided to add a pork sandwich to its menu.This is an example of a ________.

Leadership is most often associated with the ability to ________.

_______ is the business concept in which employees share authority,responsibility,and decision making with their managers.

Canadian River Furniture Manufacturing's departments include cutting,staining,varnishing,drilling,shaping,and assembling.These departments are based on ________.

Which level of management includes job titles such as general manager,division manager,or plant manager?

Morgan is the manager of a local Circuit City and has put up signs promoting the store's weekly sale products.Morgan's assignment would be classified as a ________.

A petroleum refinery stockpiles crude oil so that it can easily switch between producing home heating oil and gasoline,depending on relative demand.This is an example of ________ planning.

A(n)_____ involves a complex and unique problem or opportunity with important consequences for the organization.

Which leadership style would allow sales personnel to participate in setting sales quotas?

Marriott has a policy of allowing employees at its hotels to immediately respond to customer problems without having to obtain prior approvals from senior managers.This policy is best described as ________.

The first step in the decision-making process is:

Contingency planning involves the actual training of workers to respond in emergency situations.

Free-rein leaders believe that employees and managers should make decisions together.

The matrix organization is also frequently referred to as ________.

List the major forms of departmentalization and explain how management decides which form or forms to use.

A primary ________ of eBay is being the world's largest online auction site.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters