Question 1

First-line managers need to be directly involved in the day-to-day details of their firms.

Accepted Answer

A) True 
 B)False

Question 2

A company's perceptions regarding the marketplace needs and the ways a firm can satisfy them is known as a(n)__________.

Accepted Answer

A)  financial plan 
B)  vision 
C)  strategic plan 
D)  contingency plan 
A)  financial plan 
B)  vision 
C)  strategic plan 
D)  contingency plan

Question 3

Managers may switch from one style of leadership to another depending on the situation.

Accepted Answer

A) True 
 B)False

Question 4

Maya,director of admissions at Glenview Hospital,frequently seeks input from subordinates on issues relating to her department.Maya's style of leadership would be considered ________.

Accepted Answer

A)  judgmental 
B)  democratic 
C)  autocratic 
D)  free-rein 
A)  judgmental 
B)  democratic 
C)  autocratic 
D)  free-rein

Question 5

Heather is faced with making a decision about where to locate a store.She has researched the advantages and disadvantages of a downtown location,a mall location,and a suburban location in a strip mall.What should Heather do now?

Accepted Answer

A)  Follow up on the effectiveness of the decision. 
B)  Develop potential courses of action. 
C)  Delay making a decision. 
D)  Select and implement one of her choices. 
A)  Follow up on the effectiveness of the decision. 
B)  Develop potential courses of action. 
C)  Delay making a decision. 
D)  Select and implement one of her choices.

Question 6

Corporate culture is typically shaped by those who founded and developed the company and those who succeed them.

Accepted Answer

A) True 
 B)False

Question 7

Experts agree that the democratic leadership style is the best style to use.

Accepted Answer

A) True 
 B)False

Question 8

Decisions involving simple,common,frequently occurring problems for which solutions have already been determined are ________ decisions.

Accepted Answer

A)  creative 
B)  standard 
C)  programmed 
D)  strategic 
A)  creative 
B)  standard 
C)  programmed 
D)  strategic

Question 9

Vision should be ________ and ________.

Accepted Answer

A)  rigid;focused 
B)  rigid;broad 
C)  focused;flexible 
D)  flexible;broad 
A)  rigid;focused 
B)  rigid;broad 
C)  focused;flexible 
D)  flexible;broad

Question 10

The ________ function evaluates an organization's performance against its objectives.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 11

The directing function is a vital responsibility of top management.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following decisions was NOT directly the result of a company's strategic planning?

Accepted Answer

A)  AOL's decision to merge with Time Warner 
B)  Pepsi's decision to sell its fast-food restaurants and focus on soda and snack foods 
C)  The decision by Amazon.com to expand its product offerings beyond books and music 
D)  Jet Blue Airlines' decision to add service to Oakland,California 
A)  AOL's decision to merge with Time Warner 
B)  Pepsi's decision to sell its fast-food restaurants and focus on soda and snack foods 
C)  The decision by Amazon.com to expand its product offerings beyond books and music 
D)  Jet Blue Airlines' decision to add service to Oakland,California

Question 13

Mission statements are generally no longer than one or two sentences.

Accepted Answer

A) True 
 B)False

Question 14

Organization charts are the visual indication of a firm's ________.

Accepted Answer

A)  formal relationships with suppliers and customers 
B)  informal relationships within the organization 
C)  job positions and functions 
D)  management team for each department 
A)  formal relationships with suppliers and customers 
B)  informal relationships within the organization 
C)  job positions and functions 
D)  management team for each department

Question 15

Guadalupe's firm is divided into work units representing human resources,marketing,production,and finance.This is known as ________ departmentalization.

Accepted Answer

A)  product 
B)  geographic 
C)  functional 
D)  process 
A)  product 
B)  geographic 
C)  functional 
D)  process

Question 16

In a company with a strong corporate culture,everyone knows and supports the same principles,beliefs,and values.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is made up primarily of external factors?

Accepted Answer

A)  strengths 
B)  threats 
C)  mission statement 
D)  weaknesses 
A)  strengths 
B)  threats 
C)  mission statement 
D)  weaknesses

Question 18

A company's vision should be focused and rigid so the company is not in danger of straying from its path to success.

Accepted Answer

A) True 
 B)False

Question 19

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product.Rosetta is involved in the ________ managerial function.

Accepted Answer

A)  planning 
B)  organizing 
C)  directing 
D)  controlling 
A)  planning 
B)  organizing 
C)  directing 
D)  controlling

Question 20

Conceptual skills are ________.

Accepted Answer

A)  not as important at the top management level 
B)  most important for supervisors 
C)  skills that allow a person to understand how all the pieces of an organization fit together to accomplish its objectives 
D)  used to motivate,communicate,and lead other employees 
A)  not as important at the top management level 
B)  most important for supervisors 
C)  skills that allow a person to understand how all the pieces of an organization fit together to accomplish its objectives 
D)  used to motivate,communicate,and lead other employees

First-line managers need to be directly involved in the day-to-day details of their firms.

A company's perceptions regarding the marketplace needs and the ways a firm can satisfy them is known as a(n)__________.

Managers may switch from one style of leadership to another depending on the situation.

Maya,director of admissions at Glenview Hospital,frequently seeks input from subordinates on issues relating to her department.Maya's style of leadership would be considered ________.

Heather is faced with making a decision about where to locate a store.She has researched the advantages and disadvantages of a downtown location,a mall location,and a suburban location in a strip mall.What should Heather do now?

Corporate culture is typically shaped by those who founded and developed the company and those who succeed them.

Experts agree that the democratic leadership style is the best style to use.

Decisions involving simple,common,frequently occurring problems for which solutions have already been determined are ________ decisions.

Vision should be and .

The ________ function evaluates an organization's performance against its objectives.

The directing function is a vital responsibility of top management.

Which of the following decisions was NOT directly the result of a company's strategic planning?

Mission statements are generally no longer than one or two sentences.

Organization charts are the visual indication of a firm's ________.

Guadalupe's firm is divided into work units representing human resources,marketing,production,and finance.This is known as ________ departmentalization.

In a company with a strong corporate culture,everyone knows and supports the same principles,beliefs,and values.

Which of the following is made up primarily of external factors?

A company's vision should be focused and rigid so the company is not in danger of straying from its path to success.

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product.Rosetta is involved in the ________ managerial function.

Conceptual skills are ________.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

First-line managers need to be directly involved in the day-to-day details of their firms.

A company's perceptions regarding the marketplace needs and the ways a firm can satisfy them is known as a(n)__________.

Managers may switch from one style of leadership to another depending on the situation.

Maya,director of admissions at Glenview Hospital,frequently seeks input from subordinates on issues relating to her department.Maya's style of leadership would be considered ________.

Heather is faced with making a decision about where to locate a store.She has researched the advantages and disadvantages of a downtown location,a mall location,and a suburban location in a strip mall.What should Heather do now?

Corporate culture is typically shaped by those who founded and developed the company and those who succeed them.

Experts agree that the democratic leadership style is the best style to use.

Decisions involving simple,common,frequently occurring problems for which solutions have already been determined are ________ decisions.

Vision should be ________ and ________.

The ________ function evaluates an organization's performance against its objectives.

The directing function is a vital responsibility of top management.

Which of the following decisions was NOT directly the result of a company's strategic planning?

Mission statements are generally no longer than one or two sentences.

Organization charts are the visual indication of a firm's ________.

Guadalupe's firm is divided into work units representing human resources,marketing,production,and finance.This is known as ________ departmentalization.

In a company with a strong corporate culture,everyone knows and supports the same principles,beliefs,and values.

Which of the following is made up primarily of external factors?

A company's vision should be focused and rigid so the company is not in danger of straying from its path to success.

Rosetta classifies and divides work into manageable units by determining the specific tasks necessary to introduce a new product.Rosetta is involved in the ________ managerial function.

Conceptual skills are ________.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Vision should be and .