Question 1

A formal decision-making process is not practical for most not-for-profit organizations.

Accepted Answer

A) True 
 B)False

Question 2

________ planning involves implementing activities specified by strategic plans.

Accepted Answer

A)  Financial 
B)  Operational 
C)  Contingency 
D)  Tactical 
A)  Financial 
B)  Operational 
C)  Contingency 
D)  Tactical

Question 3

Leticia is reorganizing the sales force for her wholesale office-supply business.She has decided to divide the sales force into three groups: one specializing in educational sales,a second on government offices,and a third focusing on business customers.Which form of departmentalization is Leticia using?

Accepted Answer

A)  geographic 
B)  customer 
C)  process 
D)  function 
A)  geographic 
B)  customer 
C)  process 
D)  function

Question 4

Tactical planning is primarily the responsibility of ________.

Accepted Answer

A)  top managers 
B)  middle managers 
C)  supervisory managers 
D)  the CEO 
A)  top managers 
B)  middle managers 
C)  supervisory managers 
D)  the CEO

Question 5

Democratic leaders give their subordinates the authority to make all decisions.

Accepted Answer

A) True 
 B)False

Question 6

A company that emphasizes _____ locates decision at lower levels.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 7

Which of the following statements is incorrect regarding corporate culture?

Accepted Answer

A)  A company with strong tradition should not alter its culture. 
B)  Companies that grow quickly typically do not have time to create a culture. 
C)  The leadership style of managers,the way it communicates,and the overall work environment influence a firm's culture. 
D)  A culture is typically shaped by supervisors. 
A)  A company with strong tradition should not alter its culture. 
B)  Companies that grow quickly typically do not have time to create a culture. 
C)  The leadership style of managers,the way it communicates,and the overall work environment influence a firm's culture. 
D)  A culture is typically shaped by supervisors.

Question 8

Once a manager has determined the problem or opportunity,the next step in the decision-making process is to ________.

Accepted Answer

A)  decide whether the manager is facing a programmed decision or a nonprogrammed decision 
B)  identify the problem 
C)  develop alternatives 
D)  evaluate alternatives 
A)  decide whether the manager is facing a programmed decision or a nonprogrammed decision 
B)  identify the problem 
C)  develop alternatives 
D)  evaluate alternatives

Question 9

Damien is working on a project where he needs to anticipate future events and conditions,as well as avoid costly mistakes.Damien is engaged in the ________ managerial function.

Accepted Answer

A)  controlling 
B)  planning 
C)  organizing 
D)  directing 
A)  controlling 
B)  planning 
C)  organizing 
D)  directing

Question 10

Programmed decisions eliminate the time-consuming process of evaluating alternatives.

Accepted Answer

A) True 
 B)False

Question 11

Managers use symbols,rituals,and ceremonies to reinforce corporate culture.

Accepted Answer

A) True 
 B)False

Question 12

Targets by which managers define the organization's desired performance are called ________.

Accepted Answer

A)  objectives 
B)  missions 
C)  opportunities 
D)  standards 
A)  objectives 
B)  missions 
C)  opportunities 
D)  standards

Question 13

The act of assigning activities to subordinates is called _____.

Accepted Answer

A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment 
A) corporate culture 
B) top management 
C) line organization 
D) management 
E) departmentalization
F)organization
G)delegation
H)matrix
I)span of management
J)controlling
K)decentralization
L)chain of command
M)SWOT analysis
N)contingency planning
O)nonprogrammed decision
P)autocratic leaders
Q)human skills
R)mission statement
S)competitive differentiation
T)empowerment

Question 14

Describe competitive differentiation.Provide possible examples of competitive differentiation.

Accepted Answer

Competitive differentiation is the uniqu

Question 15

By implementing a needed flight schedule between Toronto and Chicago,Porter Airlines was using ________ planning to complete its goals.

Accepted Answer

A)  contingency 
B)  strategic 
C)  operational 
D)  tactical 
A)  contingency 
B)  strategic 
C)  operational 
D)  tactical

Question 16

Nearly a week before Hurricane Katrina reached New Orleans,Home Depot began moving trucks and supplies into position,as specified in the company's ________ plan.

Accepted Answer

A)  tactical 
B)  strategic 
C)  operational 
D)  contingency 
A)  tactical 
B)  strategic 
C)  operational 
D)  contingency

Question 17

Mario is part of a strategic planning team.He has identified that his company is the low-cost producer in its industry.This should be listed on a SWOT analysis as a(n)________.

Accepted Answer

A)  opportunity 
B)  weaknesses 
C)  strength 
D)  threat 
A)  opportunity 
B)  weaknesses 
C)  strength 
D)  threat

Question 18

When Carla instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Carla has effective ________ skills.

Accepted Answer

A)  conceptual 
B)  visionary 
C)  intuitive 
D)  human 
A)  conceptual 
B)  visionary 
C)  intuitive 
D)  human

Question 19

Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs.Jackie is considered a ________ manager.

Accepted Answer

A)  staff 
B)  supervisory 
C)  mid-level 
D)  technical 
A)  staff 
B)  supervisory 
C)  mid-level 
D)  technical

Question 20

Democratic leaders ________.

Accepted Answer

A)  involve their subordinates in making decisions 
B)  let people know only what they need to know to do their jobs 
C)  are always the most effective leaders 
D)  leave all decisions to their subordinates 
A)  involve their subordinates in making decisions 
B)  let people know only what they need to know to do their jobs 
C)  are always the most effective leaders 
D)  leave all decisions to their subordinates

A formal decision-making process is not practical for most not-for-profit organizations.

________ planning involves implementing activities specified by strategic plans.

Tactical planning is primarily the responsibility of ________.

Democratic leaders give their subordinates the authority to make all decisions.

A company that emphasizes _____ locates decision at lower levels.

Which of the following statements is incorrect regarding corporate culture?

Once a manager has determined the problem or opportunity,the next step in the decision-making process is to ________.

Damien is working on a project where he needs to anticipate future events and conditions,as well as avoid costly mistakes.Damien is engaged in the ________ managerial function.

Programmed decisions eliminate the time-consuming process of evaluating alternatives.

Managers use symbols,rituals,and ceremonies to reinforce corporate culture.

Targets by which managers define the organization's desired performance are called ________.

The act of assigning activities to subordinates is called _____.

Describe competitive differentiation.Provide possible examples of competitive differentiation.

By implementing a needed flight schedule between Toronto and Chicago,Porter Airlines was using ________ planning to complete its goals.

Nearly a week before Hurricane Katrina reached New Orleans,Home Depot began moving trucks and supplies into position,as specified in the company's ________ plan.

Mario is part of a strategic planning team.He has identified that his company is the low-cost producer in its industry.This should be listed on a SWOT analysis as a(n)________.

When Carla instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Carla has effective ________ skills.

Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs.Jackie is considered a ________ manager.

Democratic leaders ________.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 7: Management, Leadership, and the Internal Organization

A formal decision-making process is not practical for most not-for-profit organizations.

________ planning involves implementing activities specified by strategic plans.

Tactical planning is primarily the responsibility of ________.

Democratic leaders give their subordinates the authority to make all decisions.

A company that emphasizes _____ locates decision at lower levels.

Which of the following statements is incorrect regarding corporate culture?

Once a manager has determined the problem or opportunity,the next step in the decision-making process is to ________.

Damien is working on a project where he needs to anticipate future events and conditions,as well as avoid costly mistakes.Damien is engaged in the ________ managerial function.

Programmed decisions eliminate the time-consuming process of evaluating alternatives.

Managers use symbols,rituals,and ceremonies to reinforce corporate culture.

Targets by which managers define the organization's desired performance are called ________.

The act of assigning activities to subordinates is called _____.

Describe competitive differentiation.Provide possible examples of competitive differentiation.

By implementing a needed flight schedule between Toronto and Chicago,Porter Airlines was using ________ planning to complete its goals.

Nearly a week before Hurricane Katrina reached New Orleans,Home Depot began moving trucks and supplies into position,as specified in the company's ________ plan.

Mario is part of a strategic planning team.He has identified that his company is the low-cost producer in its industry.This should be listed on a SWOT analysis as a(n)________.

When Carla instructs new employees on handling customer complaints,she motivates them to respond with patience and a positive attitude.Carla has effective ________ skills.

Jackie is a manager who spends most of her time in day-to-day decisions assigning non-managerial employees to specific jobs.Jackie is considered a ________ manager.

Democratic leaders ________.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Forms of Business Ownership and Organization

Starting Your Own Business: The Entrepreneurship Alternative

Human Resource Management: From Recruitment to Labour Relations

Top Performance through Empowerment, Teamwork, and Communication

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters