Exam 9: Production and Operations Management

Statistical process control (SPC) is the process of taking statistical samples of product components at each stage of the production process and plotting those results on a graph. Any variances from quality standards are recognized and can be corrected if beyond the set standards.

Outdoor Adventure Industries is a U.S.-based manufacturer of sporting goods. It has recently decided to make a major push to sell its products in the EU. In order to succeed in this new market Outdoor Adventure will need to

Ices Creamery combines sugar, cream, and the best natural flavorings, then churns and freezes the resulting mixture at a very low temperature, creating ice cream. The method Ices uses is an example of

The operations planning practice of using sales forecasts created by a computer to accurately predict the amount and timing of materials needed to complete products and projects is

The main idea in the Making Ethical Decisions box "Do We Stay or Do We Go?" indicates

Which of the following would be most helpful to a production manager who wanted to determine the minimum time required to complete a proposed project?

Sunnyside Travel, Inc. is a travel agency that specializes in destination wedding vacation packages. It has packages ranging from cruises to beach resorts all around the world. The customer chooses what they would like to pay, where they would like to visit, and what they would like to do. Based on this information, Sunnyside uses ________ to please the customers.

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate?

In manufacturing, a(n) ________ is frequently used in operations that serve different customers' different needs.

Operations management converts resources into goods and services.

Both PERT diagrams and Gantt charts are useful to managers concerned with

The PERT network provides a project manager with a plan that puts all the activities of a project in the correct order that they must be accomplished, shows which activities can be accomplished simultaneously, and, also gives the manager a good estimate of how long each activity will take to complete.

Today, e-commerce uses social media to make online transactions even easier.

Production management is the traditional term used to describe all the activities managers do to help their firms create

Gantt charts will show the production manager if certain activities in the production process are lagging behind their acceptable time of completion.

Today manufacturers are relying more heavily on

When firms successfully produce products, they create form utility.

Businesses that provide services typically cannot use mass customization because services are not tangible products that can be customized.

________ is the operations management planning function that searches for quality material resources, finds the best suppliers, and negotiates the best price.

________ is the specialized area of management that converts or transforms resources into goods and services.