Exam 9: Production and Operations Management

________ is the physical arrangement of resources in the production process.

Review the PERT Network below: If it takes 1, 2, or 3 weeks for each activity (represented by a box) to be completed, the critical path is represented by:    

A(n) ________ puts together components to make a product.

Today, due to technological advancements, manufacturers in the U.S. have become so efficient, they require fewer workers to produce the same amount of output.

American manufacturers have emphasized continuous improvement as one strategy for regaining a competitive advantage in the manufacturing sector.

When it comes to location decisions, labor costs are no longer an important consideration for most manufacturing firms.

Facility location is the process of selecting a geographic location for a company's operations.

The purchasing function involves searching for quality resources and finding the best suppliers as well as negotiating the best price for the needed items.

A firm that is certified as meeting both ISO 9001 and ISO 14001 standards has demonstrated

The first step in the development of a PERT chart is

Rita Marie and Lynn just returned from a scuba diving and snorkeling trip in the Caymans. Both travelers highly recommended the resort where they stayed. Guest services were extremely prompt in assisting with diving excursions. All resort employees were trained to greet every guest each time they encountered them, whether it was on a pathway to the pools and beaches, or in the restaurants. Many times, the employees even referred to each guest by name. ________ in the service industry is about creating a good experience for customers.

Production manager Ryan McNealy wants to link all the divisions and subsidiaries of his firm's computerized functions into a single, integrated software program that uses a single database. In order to achieve this goal, Ryan could make use of:

Susie works for an architectural firm and the partners have always drawn the plans for projects by hand. Though Susie learned how to draw by hand in college, she is also highly skilled on computer programs that allow her to create designs in 3D. She plans to demonstrate the effectiveness of such programs to the firm's partners. The computer program she will recommend to the partners is

Firms that have a goal of ________ tend to locate facilities with access to major highways, ports, railways, and airports.

Computers and robots are only useful in continuous production processes where the same type of product is produced many times.

Only firms in the manufacturing sector can create true form utility.

Online-focused strategies don't affect operations managers since it is not essential for operations managers to negotiate in an interfirm environment.

Your favorite photo can now be printed on your favorite credit card. You can design your own dresses online and have them sent to you in a few days. You can even create your own orthotics to fit inside your shoes. These are examples of the trend toward

Everyday, the Local Harvest Grocery Store general manager reviews employee work schedules. This includes the late night stock crew, the cashiers, the deli, produce, and meat department crews, and the management office personnel. He coordinates work schedules with shipments, as well as the information he collects from point-of-sale terminals that indicates the busiest hours at the store, and then he communicates any exceptions to his department managers. These daily tasks are part of

________ has transformed the purchasing function in recent years by helping firms find the best suppliers and the best prices.