Question 1

ISO 9001 refers to a set of international standards for quality management and assurance.

Accepted Answer

A) True 
 B)False

Question 2

A key element of the statistical quality control (SQC) process is the reliance on quality control experts to inspect at the end of the production line to make sure that no defective products are shipped to final customers.

Accepted Answer

A) True 
 B)False

Question 3

The advantage of computer-integrated manufacturing software is that it allows computer-aided design machines to communicate directly with computer-aided manufacturing machines.

Accepted Answer

A) True 
 B)False

Question 4

Someday, ________ could revolutionize the production of many items. For now, however, it is mostly used to create prototypes and molds.

Accepted Answer

A)  CID 
B)  3D printing 
C)  CAD 
D)  CAM 
A)  CID 
B)  3D printing 
C)  CAD 
D)  CAM

Question 5

Despite its early promise, computer-aided design has not met with much success in increasing productivity.

Accepted Answer

A) True 
 B)False

Question 6

________ is a set of international standards for quality management and quality assurance.

Accepted Answer

A)  EPA 2001 
B)  ISO 14001 
C)  ISO 9001 
D)  TQM 2013/2014 
A)  EPA 2001 
B)  ISO 14001 
C)  ISO 9001 
D)  TQM 2013/2014

Question 7

A major purpose of the program evaluation and review technique (PERT) is to identify the minimum time needed to complete a project.

Accepted Answer

A) True 
 B)False

Question 8

Most new manufacturing facilities use:

Accepted Answer

A)  continuous processes. 
B)  intermittent processes. 
C)  traditional processes. 
D)  synthetic processes. 
A)  continuous processes. 
B)  intermittent processes. 
C)  traditional processes. 
D)  synthetic processes.

Question 9

The selection of a proper site for a business facility is important in the production and operations management processes. Identify and discuss three factors that influence the selection of a site.

Accepted Answer

Students can select from the following:

Question 10

In JIT inventory systems a manufacturer normally communicates its production plans to suppliers so that they can deliver needed parts and materials just in time for the manufacturer to use them.

Accepted Answer

A) True 
 B)False

Question 11

Enterprise resource planning (ERP) is simpler and less sophisticated than manufacturing resource planning (MRP).

Accepted Answer

A) True 
 B)False

Question 12

The Four Seasons hotel chain offers restaurants with the finest service, elevators that run smoothly, and a front desk that checks people in quickly. Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room. ________ is responsible for implementing these customer benefits.

Accepted Answer

A)  Human resources management 
B)  The management staff 
C)  Operations management 
D)  Production management 
A)  Human resources management 
B)  The management staff 
C)  Operations management 
D)  Production management

Question 13

Star Performance, Inc., a sporting good company, and Fairview Community College are interested in following the lead of other companies and implementing criteria that will lead toward receiving the Baldrige Award. As their advisor, you emphasize that focusing on the measurement of customer satisfaction is one important area where both will need to excel.

Accepted Answer

A) True 
 B)False

Question 14

The ability to integrate computers into the design and manufacture of products has had the greatest impact on production techniques in recent years.

Accepted Answer

A) True 
 B)False

Question 15

For many firms, operations management has become an interfirm process.

Accepted Answer

A) True 
 B)False

Question 16

The use of ________ has increased productivity along the assembly line and within service-based businesses while simultaneously causing a reduction in jobs for people.

Accepted Answer

A)  robots 
B)  generic products 
C)  lean manufacturing 
D)  3D printers 
A)  robots 
B)  generic products 
C)  lean manufacturing 
D)  3D printers

Question 17

Enterprise resource planning (ERP) goes beyond the capabilities of materials requirement planning (MRP) because it

Accepted Answer

A)  gives much more precise cost estimates. 
B)  finds the critical path and computes its length. 
C)  monitors the computerized functions of all the divisions and subsidiaries of the firm in a single software program. 
D)  handles research data about more than one product at the same time. 
A)  gives much more precise cost estimates. 
B)  finds the critical path and computes its length. 
C)  monitors the computerized functions of all the divisions and subsidiaries of the firm in a single software program. 
D)  handles research data about more than one product at the same time.

Question 18

Green Goddess, Inc., is a leading producer of environmentally friendly cleaning agents. As they've outgrown their current facility, Green Goddess is looking for a new site. The company is mainly focusing on sites that are close to major highways and railways and are not too far from the majority of the area's population. This suggests that an important location consideration for Green Goddess is

Accepted Answer

A)  quality of life. 
B)  access to cheap land. 
C)  reducing time-to-market. 
D)  access to low-cost labor. 
A)  quality of life. 
B)  access to cheap land. 
C)  reducing time-to-market. 
D)  access to low-cost labor.

Question 19

The main objective of lean manufacturing is to

Accepted Answer

A)  keep labor costs as low as possible by expanding the use of other resources. 
B)  produce products that have fewer frills and options in order to simplify the production process and keep costs as low as possible. 
C)  produce goods using less of all types of resources. 
D)  get state and local governments to handle many of the tasks currently performed by the firm. 
A)  keep labor costs as low as possible by expanding the use of other resources. 
B)  produce products that have fewer frills and options in order to simplify the production process and keep costs as low as possible. 
C)  produce goods using less of all types of resources. 
D)  get state and local governments to handle many of the tasks currently performed by the firm.

Question 20

The end result of PERT analysis is an estimate of the total cost of completing a project.

Accepted Answer

A) True 
 B)False

Exam 9: Production and Operations Management

ISO 9001 refers to a set of international standards for quality management and assurance.

A key element of the statistical quality control (SQC) process is the reliance on quality control experts to inspect at the end of the production line to make sure that no defective products are shipped to final customers.

The advantage of computer-integrated manufacturing software is that it allows computer-aided design machines to communicate directly with computer-aided manufacturing machines.

Someday, ________ could revolutionize the production of many items. For now, however, it is mostly used to create prototypes and molds.

Despite its early promise, computer-aided design has not met with much success in increasing productivity.

________ is a set of international standards for quality management and quality assurance.

A major purpose of the program evaluation and review technique (PERT) is to identify the minimum time needed to complete a project.

Most new manufacturing facilities use:

The selection of a proper site for a business facility is important in the production and operations management processes. Identify and discuss three factors that influence the selection of a site.

In JIT inventory systems a manufacturer normally communicates its production plans to suppliers so that they can deliver needed parts and materials just in time for the manufacturer to use them.

Enterprise resource planning (ERP) is simpler and less sophisticated than manufacturing resource planning (MRP).

The ability to integrate computers into the design and manufacture of products has had the greatest impact on production techniques in recent years.

For many firms, operations management has become an interfirm process.

The use of ________ has increased productivity along the assembly line and within service-based businesses while simultaneously causing a reduction in jobs for people.

Enterprise resource planning (ERP) goes beyond the capabilities of materials requirement planning (MRP) because it

The main objective of lean manufacturing is to

The end result of PERT analysis is an estimate of the total cost of completing a project.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Dealing With Employeemanagement Issues

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

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