Exam 9: Production and Operations Management

Intermittent production processes are characterized by short production runs and frequent changes of machinery in order to produce different products like customized furniture.

Pieces and Parts, Inc., is a major supplier of components used by Game Guys, Inc.. Game Guys is looking to implement a just-in-time inventory system. Pieces and Parts should benefit from this approach, since JIT systems greatly simplify the task of suppliers.

In the past, the idea behind mass production was to

The first step in the PERT method is to assign a cost to each activity.

A continuous production process involves physically or chemically manipulating raw materials to create a product.

Oakley, a freshman just starting college, hasn't decided on his major. He is looking into operations management and is also exploring job opportunities in this field. Which of the following statements about jobs for operations management majors is most accurate? If he majors in operations management, Oakley will

The Six Sigma approach to quality control

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n)

One important issue with respect to managing the operation of a business is to make certain that customers leave feeling as though they had a good experience with your service and with your company in general.

________ means tailoring products to meet the needs of a large number of individual customers.

Casper is a construction manager who needs to determine how long a project will take to complete and which tasks in the project have the greatest potential for delaying his project. The PERT chart will help Casper answer these questions.

Chinese companies use so many robots in its manufacturing sector that it may soon become the world's largest robot market.

As the service industries became a larger part of U.S. GDP, companies have become more concerned about measuring productivity in the service sector.

In a PERT network, a critical path is the sequence of tasks that takes the longest time to complete.

ERP is the acronym for

Brian is in charge of a complex project. He wants to see how all the different activities involved in completing the project are related to each other. One way to illustrate these relationships would be to construct a PERT chart.

Operations managers have learned that quality control is not a never-ending process. Just before you add packaging to the finished product, official company inspectors do a random spot-check. All inspections have to occur at the end of a production run because only then can the inspector see the total finished product in order to determine if quality is jeopardized.

ISO is a worldwide, nongovernmental federation that sets global measures of quality.

Milan is a production and operations manager for a fashion company. Lately, he has been researching a system that will allow his company to take precise measurements from a customer and program machines to design and produce custom-cut clothes at little additional cost. This type of system is an example of the benefits of

The basic reason the term operations management is favored over the term production management is that